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Version 8.2 | October 2013 | 3725-74600-004
Polycom® RealPresence® Collaboration Server,
Virtual Edition Administrator’s Guide
Polycom Document Title 1
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Trademark Information POLYCOM® and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common law marks in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom®, Inc. This software has not achieved
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Table of Contents Table of Contents RealPresence Collaboration Server Virtual Edition Overview . . . . . . . . . . . 1-1 About the RealPresence Collaboration Server Virtual Edition Administrator’s Guide ........................................................................................................................................ 1-1 Who Should Read This Guide? .................................................................................... 1-2 Prerequisites .......................
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Polycom® RealPresence Collaboration Server Virtual Edition Administrator’s Guide Exporting and Importing Conference Profiles .................................................................2-59 Guidelines ......................................................................................................................2-59 Exporting Conference Profiles ....................................................................................2-59 Exporting All Conference Profiles from an MCU ......
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Table of Contents Packet Loss Compensation (LPR and DBA) AVC CP Conferences .............................. 3-34 Packet Loss ....................................................................................................................3-34 Causes of Packet Loss .......................................................................................... 3-35 Effects of Packet Loss on Conferences ............................................................... 3-35 Lost Packet Recovery .........
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Polycom® RealPresence Collaboration Server Virtual Edition Administrator’s Guide Participant Settings .......................................................................................................4-15 Monitoring RTV ............................................................................................................4-16 Controlling Resource Allocations for Lync Clients Using RTV Video Protocol ......................................................................................
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Table of Contents Modifying Participants in the Address Book ........................................................... 8-15 Deleting Participants from the Address Book .......................................................... 8-15 Copying or Moving a Participant .............................................................................. 8-16 Searching the Address Book ....................................................................................... 8-17 Filtering the Address Book ...
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Polycom® RealPresence Collaboration Server Virtual Edition Administrator’s Guide Exporting Selected Conference Templates ......................................................10-13 Importing Conference Templates .............................................................................10-14 Polycom Conferencing for Microsoft Outlook® . . . . . . . . . . . . . . . . . . . . . . .11-1 Setting up the Calendaring Solution ...........................................................................
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Table of Contents Administrator Read-only .................................................................................... 14-1 Operator .................................................................................................................14-1 Chairperson ...........................................................................................................14-1 Auditor .............................................................................................................
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Polycom® RealPresence Collaboration Server Virtual Edition Administrator’s Guide Default Service ............................................................................................................16-23 Modifying the Conference or Entry Queue IVR Service Properties ....................16-25 Replacing the Music File ....................................................................................................16-26 Adding a Music File .................................................
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Table of Contents System Alerts ................................................................................................................ 19-1 Participant Alerts .......................................................................................................... 19-3 RMX Time .............................................................................................................................. 19-4 Guidelines ...................................................................
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Polycom® RealPresence Collaboration Server Virtual Edition Administrator’s Guide Sample 1 Banner ..................................................................................................19-37 Sample 2 Banner ..................................................................................................19-37 Sample 3 Banner ..................................................................................................19-37 Sample 4 Banner ...........................................
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Table of Contents Appendix B - Active Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Appendix C - CDR Fields - Unformatted File . . . . . . . . . . . . . . . . . . . . . . . . . C-1 The Conference Summary Record ...................................................................................... C-2 Event Records ........................................................................................................................ C-3 Standard Event
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Polycom® RealPresence Collaboration Server Virtual Edition Administrator’s Guide Conferencing Entities Presence ....................................................................................G-2 Collaboration Server Integration into the Microsoft Lync Server 2010 and Lync Server 2013 Environments ....................................................................................................G-3 Configuring the Polycom-Microsoft Solution .................................................
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Table of Contents Polycom Solution Support ......................................................................................... G-34 Appendix H - SIP RFC Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-1 Polycom, Inc xiii
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Polycom® RealPresence Collaboration Server Virtual Edition Administrator’s Guide xiv Polycom, Inc
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1 RealPresence Collaboration Server Virtual Edition Overview About the RealPresence Collaboration Server Virtual Edition Administrator’s Guide The Polycom® RealPresence Collaboration ServerVirtual Edition Administrator’s Guide provides instructions for configuring, deploying, and administering Polycom Multipoint Control Units (MCUs) for video conferencing. This guide will help you understand the Polycom video conferencing components, and provides descriptions of all available conferencing
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Polycom® RealPresence Collaboration ServerVirtual Edition Administrator’s Guide Who Should Read This Guide? System administrators and network engineers should read this guide to learn how to properly set up Polycom Collaboration Server systems. This guide describes administration- level tasks. For detailed description of first time installation and configuration, description of the Collaboration Server Web Client, and basic operation of your Collaboration Server system, see the Polycom® RealP
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Chapter 1-RealPresence Collaboration Server Virtual Edition Overview About the Polycom® RealPresence Collaboration ServerVirtual Edition System The RealPresence Collaboration Server Virtual Edition system is a high performance, scalable, IP-network (H.323 and SIP) MCU that provides feature-rich and easy-to-use multipoint voice and video conferencing. The MCU can be used as a standalone device to run voice and video conferences or it can be used as part of a solution provided by Polycom. This
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Polycom® RealPresence Collaboration ServerVirtual Edition Administrator’s Guide The RealPresence Collaboration Server Virtual Edition unit can be controlled via the LAN R by the Collaboration Server Web Client application using Internet Explorer installed on the user’s workstation, or the RMX Manager application. The RMX Manager can control several Collaboration Server units. For more information about the RMX Manager see "RMX Manager Application” on page 18-1. IP Networks In the Polycom® Re
