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Customer Premises Equipment
Release 2.1
Administration Guide
LINKSYS ONE COMMUNICATIONS SOLUTION
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© 2007 Cisco Systems, Inc. All rights reserved. Cisco, the Cisco logo, Cisco Systems, Linksys, and Linksys One are trademarks or registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco or Linksys and any other company. (0704R)
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Linksys One Communications Solution Contents Chapter 1: Welcome to Linksys One - - - - - - - - - - - - - - - - - - -1 Welcome VARs! 1 About this Guide 1 Chapter 2: Using the Linksys One Portal - - - - - - - - - - - - - - - - -3 Understanding the Linksys One Portal 3 Where are Passwords Set? 4 Accessing the Linksys One Portal 4 Getting Online Help 5 Chapter 3: Configuring Your System - - - - - - - - - - - - - - - - - - -6 Chapter 4: Viewing Sys
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Linksys One Communications Solution Configuring FXS Devices 19 Viewing Phone Devices 20 Viewing Application Device Status 21 Defining Groups 23 Defining Roles 26 Defining Dialing Patterns 29 Configuring Site Settings 32 Setting Site Options 33 Defining Auto Attendant Hours 36 Defining Auto Attendant Days 38 Configuring Email 40 Managing Users 43 Assigning Names to Users 43 Assigning Users to Groups 45 Assigning Users to Roles 46 Assigning Permissions to Users 49 Assigning SNR to Users 51 Assigni
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Linksys One Communications Solution Chapter 8: Managing Data Devices - - - - - - - - - - - - - - - - - - 94 Viewing the Status of Data Devices 94 Pinging a Data Device 95 Adding DNS Names for Static IP Devices 95 Allowing Access to Network Services 96 Exposing a Network Device as a DMZ Host 98 Using the Services Router Advanced Interface 98 Chapter 9: Using the VAR View Screens - - - - - - - - - - - - - - - 100 Changing the Services Router Connectivity Settings
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Linksys One Communications Solution Device Commands 124 Showing Details 125 Showing Syslogs 126 Chapter 12: Viewing Site Status - - - - - - - - - - - - - - - - - - -128 WAN Status 128 Device Status 129 VPN Status 131 SVR Download Status 131 Appendix A: Where Can I Find More Information? - - - - - - - - - - -132 Linksys One Documents 132 Linksys One Ready Documents 136 Linksys Partner Connection Portal 137 How to Become a Linksys Connected Partner 137 How to Access t
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Linksys One Communications Solution Welcome to Linksys One 1 Thank you for choosing Linksys One, a complete, affordable, easy-to-install communications Automatic Configuration solution for small businesses. Linksys One delivers telephones, data networking, applications, and the Internet through one high-speed connection from a Hosted Service Linksys One uses a network discovery process Provider (HSP). The system provides IP-based voice and data services with built-in security, with automate
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Chapter Linksys One Communications Solution � Chapter 4 "Viewing System Information" describes the contents of the Info screen on the Linksys One Portal. The Info screen shows the Brand, Account, and SVR 1 information. � Chapter 5 "Managing Accounts" describes the contents of the Accounts screen on the Linksys One Portal which includes information on managing Administrator accounts. � Chapter 6 "Using the Phone Application" describes the contents of the Phone Application screen on the Links
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Linksys One Communications Solution 2 Using the Linksys One Portal Administering the Linksys One communications solution is easy! Although most system System Requirements settings are already set for you, you can use the web-based Linksys One Portal to customize settings for your customer’s site, users, and network. The Linksys One Portal can be accessed To use the Linksys One Portal, you’ll need to locally or remotely to customize all CPE voice features and a subset of CPE data features. i
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Chapter Linksys One Communications Solution Where are Passwords Set? 2 Passwords for the different login levels are set as follows: � User—User passwords are set by the user. The default user password is “3” (steering digit) plus “extension number.” For example, if the extension is 700, then the default password is 3700. Once users log into the to the Portal, they are prompted to change their password; it is recommended that users change their default password for security reasons. User pass
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Linksys One Communications Solution After successful login, the main screen appears. 2 Getting Online Help For the Phone application, each page in the Linksys One Portal includes a Help button that provides quick answers to questions you may have about entering information on the associated page. Simply click the Help button to display help for that page. 5 Chapter 2: Using the Linksys One Portal Accessing the Linksys One Portal Chapter
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Chapter Linksys One Communications Solution 3 Configuring Your System If you are configuring your Linksys One system for the first time, you can use the following steps to ensure optimal operation. Here you will configure users, define hours of operation, set up voicemail, configure devices, and assign passwords. To Configure Linksys One 1. Configure steering digits and the site caller ID using the Install > Dialing screen. Refer to ”Defining Dialing Patterns” section on page 29. 2. Add users
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Linksys One Communications Solution ”Configuring Call Forward Options” section on page 84 and ”Defining System 3 Voicemail Boxes” section on page 80. 4. (Optional) Change the time for the nightly maintenance window in the Site > Settings screen. Refer to ”Configuring Site Settings” section on page 32. 5. Set AutoAttendant Days and Hours in the Site > AA Days and Site > AA Hours screens. Refer to ”Defining Auto Attendant Days” section on page 38 and ”Defining Auto Attendant Hours” section on
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Chapter Linksys One Communications Solution 4 Viewing System Information The Info screen shows the Brand, Account, and Services Router information. This information is display-only; no changes can be made here. TIP: Before logging in, the Info screen is also available from the Admin, Install, or Support roles. Viewing Brand Information The Brand Information area shows the name of the brand and the logo that displays on the phones at the customer’s site. This information is configured on the
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Linksys One Communications Solution 5 Managing Accounts The Accounts screens allows you to reset a user or system password and manage administration accounts. This tab contains three functions: Reset User Password, Manage Admin Accounts, and Manage System Passwords. These sections help you use the Accounts features: � ”Resetting User Passwords” section on page 9 � ”Managing Admin Accounts” section on page 10 � ”Managing System Passwords” section on page 11 Resetting User Passwords The Reset Us
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Chapter Linksys One Communications Solution 3. Click Reset Password. The password for the user changes to its default setting. 5 Managing Admin Accounts The Manage Admin Accounts screen allows you to change a password for an existing Admin account, create a new Admin account, or delete an Admin account. This screen is available only when logged in as Install or Support. To change an Admin password: 1. Click Accounts > Manage Admin Accounts. Existing Account Area 2. In the Existing Account area
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Linksys One Communications Solution 4. Retype the password in the Confirm Password area. 5 TIP: The password is case-sensitive and can be any combination of letters and numbers. Special characters such as “!” and “&” cannot be used. 5. Click Create Account. Managing System Passwords The Manage System Passwords screen allows you to reset or change a password for the Auto Attendant or system voicemail boxes. This screen is only available when logged in as Admin level and above. To reset a sy
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Chapter Linksys One Communications Solution 6 Using the Phone Application The Phone Application allows you to manage the Linksys One phones, devices, and user settings. These sections help you use the Phone application: � ”Finding Your Way Home” section on page 13 � ”Setting Install Time Configuration” section on page 15 � ”Configuring Site Settings” section on page 32 � ”Managing Users” section on page 43 � ”Changing Individual User Settings and Templates” section on page 65 � ”Configuring and
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Linksys One Communications Solution When do my changes take effect? 6 Depending on the type of change, some changes take effect immediately when you click Commit while others require the phone or system to restart before they take effect. After you commit a change, click Changes Pending or System Changes Pending to see which changes are not yet active and the time they will take effect. If you want the changes to take effect immediately, click Restart Phone (for changes pending) or Restart S
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Chapter Linksys One Communications Solution Understanding Visual Cues on the Phone Application Screens 6 Graphical elements are used in the windows to indicate various items in the application. Click Key on the Home tab to display a description how items, colors, and visual cues are used. 14 Chapter 6: Using the Phone Application Finding Your Way Home
