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3300 CITELlink Gateway
for 7000 Series Norstar Phones
M7100 Phone User Guide
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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by MITEL NETWORKSJ Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries. MITEL NETWORKS and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued
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Contents ABOUT YOUR PHONE 1 Conventions 2 Using Your Norstar Phone with the 3300 CITELlink Gateway 2 TIPS FOR YOUR COMFORT AND SAFETY 2 Don't cradle the handset! 2 Protect your hearing 2 CUSTOMIZING YOUR PHONE 3 Ringer Control 3 Handset Receiver Volume Control 3 Speaker Volume Control 3 Display Contrast Control 3 Language Change 4 MAKING AND ANSWERING CALLS 4 Make a call 4 Answer a call 4 Redial 4 Redial - Saved Number 4 Speed Call - Personal 5 On-Hook Dialing 5 -i-
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CALL HANDLING 6 Temporary Hold 6 Transfer 6 Conference 6 Conference Split 7 Call Forward 8 Call Forward - Remote 9 Call Forward - End Chaining 9 Call Forward - Override 10 Messaging - Advisory 10 Messaging - Callback 10 Messaging - Cancel Callback 11 Messaging - Cancel All Callbacks 11 USING ADVANCED FEATURES 11 Account Codes 11 Call Park 12 Call Pickup 12 Campon 12 Do Not Disturb 13 Override 13 Paging 13 Direct Paging 14 Group Paging / Meet Me Answer 15 Trunk Flash 15 Tag Call 16 -ii-
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ABOUT YOUR PHONE The Mitel Networks 3300 CITELlink Gateway allows your Nortel Networks™ Norstar phone to work on a Mitel Networks 3300 Integrated Communications Platform (3300 ICP). When used with a 3300 ICP, your M7100 phone has six fixed-function keys ( SUPERKEY, TRANS/CONF, CANCEL, DOWN ARROW, , ). Your phone also features display-assisted selection of features and on-hook dialing. Phone buttons Button Number Description 1 Transfer/Conference 2 Superkey 3 Down Arrow 4 Can
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Conventions The following conventions are used in this user guide: Fixed-function keys are identified by bold uppercase letters (for example, TRANS/CONF ). Text that appears on the display is identified by double quotes (for example, "Language?"). Using Your Norstar Phone with the 3300 CITELlink Gateway Please note the following differences in the way your phone now operates: Although there is no HOLD key, you can still place a call on temporary hold. Some features require you t
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CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the phone is ringing: Press or . To adjust the Ringer Volume or Pitch while the phone is idle: 1. Press SUPERKEY. 2. Press # (No) until "Ringer Adjust?" appears. 3. Press * (Yes). 4. To adjust the ringer pitch, press * (Yes). To adjust the ringer volume, press # (No), then * (Yes). 5. Press or until you hear the desired ringer pitch/volume. 6. Press # (Save). 7. Press SUPERKEY. Handset Receiver V
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Language Change To change the display language: 1. Press SUPERKEY. 2. Press # (No) until "Language?" appears. 3. Press * (Yes). 4. Press * (Change). 5. Press # (No) until the desired language appears. 6. Press * (Yes). MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. Dial the number. Answer a call Lift the handset. Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Dial *01 Redial - Saved Number To save the last number
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Speed Call - Personal Note: Personal Speed Call lists must be configured by the Administrator. To store a personal Speed Call number: 1. Lift the handset. 2. Dial 67. 3. Enter an index number between 00 and 09. 4. Dial the number to be stored. 5. Hang up. To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial 58. 3. Enter an index number between 00 and 09. On-Hook Dialing To dial without lifting the handset: 1. If you want to use a Non-Prime Line, press a
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CALL HANDLING Temporary Hold To place a call on temporary hold Press TRANS/CONF. To retrieve a call from temporary hold Hang up or press CANCEL. The held call automatically calls back your phone. Note: A call placed on temporary hold will automatically call back your phone after 1 minute. Transfer To Transfer an active call: 1. Press TRANS/CONF. 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer,
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Conference Split To Split a Conference and speak privately with the original party: 1. Press TRANS/CONF. 2. Dial *41. To return to the conference call: Press TRANS/CONF. -7-
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Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your phone. B-Int redirects internal calls when your phone is busy, and B-Ext redirects external calls when your phone is busy. NA-Int redirects internal calls after several rings if you don't answer, and NA-Ext redirects external calls after several rings if you don't answer. Note: For information about "I Am Here?", see Call Forward - Remote.
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Call Forward - Remote To forward calls from a remote station to your current location: 1. Press SUPERKEY. 2. Press # (No) until "Call Forwarding?" appears. 3. Press * (Yes). 4. Press # (Next) until "I Am Here" appears. 5. Press * (Yes). 6. Dial the extension of the remote station. 7. Press DOWN ARROW to save. To cancel Call Forward - Remote from the station that set the remote forwarding: 1. Lift the handset. 2. Dial **77. 3. Dial the extension of the remote station. 4. H
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Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Messaging - Advisory To turn Messaging - Advisory on: 1. Press SUPERKEY. 2. Press # (No) until "Advisory Msgs?" appears. 3. Press * (Yes). 4. Press # (Next) until the desired message appears. 5. Press # (TurnOn). To turn Messaging - Advisory off: 1. Press SUPERKEY. 2. Press # (No) until "Advisory Msgs?" appears. 3. Press * (Yes). 4. Press
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Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial *1#. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial #1. 3. Hang up. USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press TRANS/CONF. 2. Press **3. 3. Dial the Account
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Call Park To retrieve a call parked by the attendant: 1. Lift the handset. 2. Dial *23. 3. Dial the console ID and the Hold Slot number. Call Pickup To answer a call that is ringing at another station in your Pickup Group: 1. Lift the handset. 2. Press *6. To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial **6. 3. Dial the number of the ringing station. Campon To Campon to a busy station: Dial 3 or wait for the time-out p
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Do Not Disturb To activate or deactivate Do Not Disturb: 1. Lift the handset. 2. To activate Do Not Disturb, dial *5. -OR- 3. To deactivate Do Not Disturb, dial #5. 4. Hang up. To activate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial **5. 3. Dial the number of the station to which Do Not Disturb is to apply. 4. Hang up. To deactivate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial ##5. 3. Dial the number of the station with Do Not Disturb
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Direct Paging Direct Paging allows you to page a party through their phone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset call. To page a party: 1. Lift the handset. 2. Press the *37. 3. Dial the extension number. 4. Speak to the dialed party after the tone. To answer a Direct Page (indicated by a single burst of tone): Lift the handset. -14-
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Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature. You have up to 15 minutes after receiving the page to use Meet Me Answer. To make a Group Page: 1. Lift the handset. 2. Dial *37. 3
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Tag Call Tag Call allows you to "tag" any threatening call that you receive. Using this tag, your system administrator can identify the source of the malicious call and provide this information to appropriate personel or authorities. You can only tag calls during an active two-party call. Note: Tagging a call unecessarily may result in fines or other penalties. To tag a malicious call: 1. Press TRANS/CONF. 2. Dial *55. If the call was successfully tagged "Thank You" is shown on the di
