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Model 8500
User Guide
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QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES These are the basic instructions for the most frequently used telephone and voice mail features for Inter-Tel endpoints. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide. PLACING AN INTERCOM CALL 1. Dial an extension number. 2. If your call goes through handsfree to the called endpoint’s speaker, speak after you hear a double tone. If you hear continuous ringing, wait for th
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PLACING A CONFERENCE CALL CNF 1. While on the first call, press . The call is now on hold. 2. Place an intercom or outside call, then press the flashing CNF button to place the call on hold. (If necessary, repeat this step to place a third call on hold.) 3. Press the flashing CNF button to join all of the calls together in the con- ference. NOTE: Conference calls are limited to three parties on SIP endpoints. FORWARDING CALLS 1. Press . (Six-line display model users must then select a menu butto
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PAGING 7 1. Lift the handset and press PAGE or dial . 2. Dial the desired page zone number (0-9). 3. After the tone, make your announcement and hang up. NOTE: The Page feature is not supported in SIP mode. TRANSFERRING A CALL TO AN EXTENSION/OUTSIDE NUMBER 1.Press or . TRANSFER XFR 2. Dial the desired extension or telephone number. 3. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press , SPKR , or the flashing bu
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ACCESSING VOICE MAIL MESSAGES 1. Access your mailbox as described on page 3. 1 2. If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press . If E-Mail Reader is not enabled for your mailbox, skip this step. 3. Select one of the following: 1 • Say “New” or press to listen to new messages. 3 • Say “Saved” or press to listen to saved messages. 4. While you are listening to a message, you can use the following options: # • Say “Skip” or press to skip to the end of the recording
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MESSAGE OPTIONS* TELEPHONE SYSTEM AND FEATURE CODES* Below is a summary of the options you can CODE FEATURE NAME CODE FEATURE NAME VOICE MAIL FEATURE GUIDE 391 Account Code – All Calls 324 Hunt Group Remove/Replace use when accessing messages, after playing 390 Account Code – Optional 303 LCD Contrast Control USING VOICE MAIL messages, and when recording voice mail 326 ACD Agent Log In 365 Message To access your mailbox: messages. 327 ACD Agent Log Out 366 Message - Cancel Msg Left 1. Dial the
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To turn on Do-Not-Disturb: REMOTE FEATURE ACCESS DIALPAD CHARACTERS 3 7 0 1. Enter . Remote Feature Access allows you to change NUMBER OF TIMES BUTTON IS PRESSED BUTTON 12345 your station password, place your endpoint in 2. Enter message number 01-20 (see the 1 -& ( ) 1 Do-Not-Disturb mode, and forward calls from default DND message list below). 2 AB C ' 2 another endpoint or through a special dial-up 3. If desired, enter the optional second-line 3 DE F ! 3 line. 4 GH I * 4 message text (s
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Notice ® This Inter-Tel user guide is released by Inter-Tel, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8500 endpoint. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost. Some features or ap
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PRODUCT DISPOSAL INSTRUCTIONS This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other com- mercial or household waste at the end of its working life. For appro- priate disposal and recycling instructions, contact your local recycling authority or Inter-Tel provider. The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the envir
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FINDING YOUR WAY GETTING STARTED MOVING ON USING E-MAIL READER LEARNING MORE Table of Contents CONTENTSPAGE FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
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CONTENTSPAGE MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Setting Mailbox Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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FINDING YOUR WAY Finding Your Way SECTION CONTENTS PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Endpoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Feature Button Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Message Indicator Lamp . . . . . . . . . . . . . . . . . . . . . . . . . .
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WELCOME Your new Model 8500 provides access to several features, each of which is described in this guide. The About This Guide section below lists the different sections in this user guide and describes the type of information you can find there. If you need to access information quickly, refer to the Quick Reference Guide attached to the front of this guide. You can also tear out the pocket guide to keep as a handy reference for fea- tures you are likely to use while away from the office (Remo
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FINDING YOUR WAY ABOUT YOUR ENDPOINT Your endpoint has two basic types of buttons in addition to a Message Indicator lamp. • Dialpad Buttons: Allow you to enter numbers and letters. • Feature Buttons: Provide quick access to various telephone and voice mail fea- tures. Message Indicator Lamp Internal Speaker Speaker Button Ring and Voice Volume Control Hold Button Special Button Handsfree Microphone (Underneath Edge) 12-Button Dialpad Hearing Aid-Compatible Feature Buttons (HAC) Handset NOTE:
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Feature Button Functions The feature buttons are designed to automate some of the commonly-used functions, such as dialing an outside number. Each of these is described in the table below. BUTTON IF YOU... YOU CAN... PG. Press ANSWER Answer a call. 19 ANSWER Press OUTGOING and dial the number Place an outgoing call. 18 OUTGOING Press an unlit CALL button or the flash- Select an outside line or answer a call. 18, 19 CALL ing button Press IC Access an intercom call. 16 IC Press unlit or lit DN
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FINDING YOUR WAY Message Indicator Lamp The Message Indicator lamp (located at the top, right corner of the endpoint) shows MSG the same indications as the button. The Message Indicator lamp flashes when- ever there is a waiting message. NOTE: By default, the message lamp is programmed to light when you receive a new voice mail message. However, this lamp can be programmed for other functions. Check with your system administrator if you are unsure what your endpoint’s lamp is pro- grammed to in
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Inter-Tel voice mail systems support the following types of mailboxes: • Advanced Mailbox: If E-Mail Reader is enabled for your mailbox, you have access to voice mail, e-mail, and fax messages in your mailbox. You can also cus- tomize your personal mailbox options, and access advanced messaging features. See page 67 for information and instructions about using E-Mail Reader features. For a voice mail flowchart for advanced mailbox users, see page 79. • Standard Voice Mailbox: This type of mail
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FINDING YOUR WAY Enterprise Messaging Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan- dard protocols for communication and messaging. EM unifies communication and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The EM system provides voice mail users with the following advanced messag- ing features: • Automatic Speech Recognition (ASR): ASR can be enabled for the entire sys- tem or it can be enabled for specific appli
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Automatic Speech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several differ- ent levels. When ASR is enabled for your mailbox, you can issue spoken commands to navigate the voice mail menus. ASR also allows subscribers and non-subscribers to navigate automated attendant menus, call routing applications, and search the directo- ries using voice commands. When you access v
