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SBC-420
Users Manual
4-line Speakerphone with Caller ID
In case of difficulities, visit our service center at
www.sbctelephones.com or call 800-400-5156
© 2006 Intellitouch
For problems with installation or operation, visit our web site at
All rights Reserved
www.sbctelephones.com or call 800-400-5156
SBC is a trademark of AT&T Knowledge Ventures, L.P,
Licensed to IntelliTouch
© 2006 Intellitouch, All rights Reserved SBC is a trademark of AT&T Knowledge Ventures, L.P, Licensed to IntelliTouch
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TABLE OF CONTENTS TELEPHONE OPERATION INITIAL SETUP Introduction ................................................ 3 New Call/Message Waiting Indicator ......... 21 Packing List................................................. 3 Voice Mail .................................................. 21 Turning the Message Waiting Indicator Terms .......................................................... 3 Off .......................................................... 21 420 Key Features ...................
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TABLE OF CONTENTS INITIAL SETUP TELEPHONE OPERATION ADDITIONAL FEATURES INTRODUCTION Programming the Feature Keys ................. 35 Congratulations! You have purchased the 420, a versatile fully featured 4 line telephone. The Room Monitor ........................................... 28 420 is designed to work as a system phone when used with additional 420 telephones. As a Dialing Using the Feature Keys .............. 35 Making an Intercom Call ............................ 29 system, the 420 s
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420 KEY FEATURES 420 KEY FEATURES LCD (BACKLIT) CALLER Large multi-function Liquid Crystal Used to view Caller ID information when more than Display indicates telephone status and one line is ringing. displays CALLER ID and DIRECTORY PROGRAM records, page 6. Used to enter the program mode, page 10. NEW CALL/MESSAGE WAITING DND - DO NOT DISTURB INDICATOR Silences the call and intercom ringers, page 26. Indicates new Caller ID data or new NAVIGATION KEYS telephone company voice mail, page 21. Used
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INSTALLATION INSTALLATION CONNECTING THE TELEPHONE (cont.) CONNECTING THE TELEPHONE (cont.) 1. Connect the 420 to the telephone wall jacks as shown in the illustrations below. 2. Connect the handset cord. 3. Connect the power adapter. Make sure that the outlet into which you plug the AC adapter is not controlled by a wall switch. 4. When power is connected, the display will indicate initialization. This process will take about 8 seconds. 5. The initial display will appear. The default extension
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INITIAL PROGRAMMING INITIAL PROGRAMMING TO ENTER THE PROGRAM MODE SETTING THE TIME AND DATE (cont.) You are now ready to begin configuring the extension using the PROGRAM mode. Press 3. Use the buttons to select the correct MONTH. PROGRAM to enter. 4. Press SAVE to accept your setting and to advance to the DATE. TO EXIT THE PROGRAM MODE 5. Use the buttons to select the correct date. Press END to exit the PROGRAM mode. Going off-hook will also exit the PROGRAM mode. The 6. Press SAVE to accept
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PROGRAMMING OPTIONS PROGRAMMING OPTIONS TURNING THE RINGERS ON OR OFF CHANGE THE RINGER TYPES (cont.) The ringer for each of the 4 lines can be turned ON or OFF. The default setting is ON. 4. Press the button to enter. 6. Press SAVE to accept the setting. L1 RINGER TYPE 1. While in the PROGRAM mode, press the 5. Use the buttons to change the L1 RINGER TYPE = Type 2 = Type 1 ▼ button until the following screen setting to OFF. :select appears: Programmed! SAVE? L1 RINGER ON/OFF RINGER ON/OFF
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PROGRAMMING OPTIONS PROGRAMMING OPTIONS PROGRAMMING THE LINE USAGE SETTING THE PRIME LINE Lines that are not used (connected) to the 420 must be turned OFF. If lines are added later they The PRIME LINE is the line that the 420 attempts to use when going off-hook when the phone can be turned ON. is not ringing. Line 1 is the default. For system feature operations like call transfer, paging and intercom, line one must be If the phone is ringing and you go off-hook, the 420 will answer the ringing
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PROGRAMMING OPTIONS PROGRAMMING OPTIONS PROGRAMMING LINE GROUPS / PRIVATE LINE (cont.) PROGRAMMING LINE GROUPS / PRIVATE LINE The 420 system can support up to 12 extensions and 15 lines. This is possible by using line 4 1. While in the PROGRAM mode, press the 3. Use the ▲▼ buttons to change the LINE for line groups. This allows additional lines to be shared by extensions. The 420 must be ▼ button until the following screen GROUP. programmed for line groups for the system functions to operate pro
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PROGRAMMING OPTIONS PROGRAMMING OPTIONS CHANGING HOLD REMINDER SETTING TONE/PULSE DIALING The factory default dialing mode is TONE. If your telephone company requires PULSE dialing, The 420 can be set to sound an alert tone when a call has been left on hold for more than 3 change this setting. If you use pulse dialing it is still possible to access tone services like bank minutes. The default setting is HOLD REMINDER = ON. by phone, etc. See TONE/PULSE MIXED DIALING on page 26. 3. Use the ▲▼ but
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PROGRAMMING OPTIONS TELEPHONE OPERATION NEW CALL/MESSAGE WAITING INDICATOR RESETTING THE 420 The 420 can be reset to all factory default settings. The EXTENSION ID NUMBER is reset to 22. OFF – There are no Voice Mail messages or new Caller ID records. ON SOLID – You have new CALLER ID records. The factory defaults are as follows: FLASHING - You have new Voice Mail. LANGUAGE: ENGLISH VOICE MAIL TIME: 01:01 AM DATE: 01/01 If you subscribe to telephone company voice mail, the 420 supports the feat
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TELEPHONE OPERATION TELEPHONE OPERATION LINE STATUS INDICATORS MAKING TELEPHONE CALLS The status of each line is indicated with a LED in the LINE SELECT keys. Incoming and outgoing calls can be made using the handset, headset or speakerphone modes. Switch between off-hook modes as follows: Mode This Extension Other Extension Idle Off Off Handset to headset – press HEADSET. In Use Solid Green Solid Red Handset to speakerphone – press SPEAKER. On Hold Slow Green Slow Red Ringing Fast Green Fast Gr
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TELEPHONE OPERATION TELEPHONE OPERATION MUTE TRANSFERRING CALLS Disables the microphone on the 420 handset, headset and speakerphone. This is useful for Calls answered at one extension can be transferred to any available extension in the system. private conversations in the middle of a call. TO TRANSFER A CALL TO MUTE A CALL 1. While off-hook, press TRANSFER followed by the extension to which the call is to be transferred. 1. Press MUTE. Transfer 11 2. The MUTE INDICATOR will light to indicate t
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TELEPHONE OPERATION TELEPHONE OPERATION 3-WAY CALL CONFERENCING CALL PRIVACY – EXTENSION CONFERENCING Calls on any 420 extensions are private. Other 420 extensions cannot intrude on the call unless The 420 allows you to bridge a call between any two lines to establish a 3-way conference call. the extension user releases privacy. 1. Initiate the first call. TO DEACTIVATE CALL PRIVACY (ALLOWING OTHERS TO JOIN CALL) 2. Place the first call on HOLD. 3. Initiate the second call. 1. While on a call, p
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TELEPHONE OPERATION TELEPHONE OPERATION ANSWERING A SYSTEM WIDE PAGE (cont.) MAKING AN INTERCOM CALL Any 420 in the system can answer the page and talk to the paging station. 1. Press INTERCOM followed by the number of the extension you wish to call. 1. Press PAGE to answer. You can use the speakerphone, headset or handset to converse. ICM 22 2. To end, simply hang-up. CID:000/001 NOTE: Only one extension can answer a system wide page at a time. 2. The extension you called will hear the intercom
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CALLER ID CALLER ID Caller ID is a subscription service available from your telephone service provider and is required STORED CALLER ID RECORDS for the Caller ID features to operate. The 420 will store the 200 most recent Caller ID records. Caller ID records are numbered To receive Caller ID information for a Call Waiting call, you must subscribe to the combined Call sequentially in the order in which they are received. When the memory is full, the oldest record Waiting Caller ID service from yo
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CALLER ID DIRECTORY DELETING CALLER ID RECORDS TRANSFERRING A CALLER ID RECORD TO THE DIRECTORY The 420 allows Caller ID records to be transferred to the directory. DELETING AN INDIVIDUAL CALLER DELETING ALL CALLER ID ID RECORD RECORDS 6. A new Directory record will be created 1. Display the desired Caller ID record. 1. Press CALLER ID. 1. Press CALLER ID. automatically, using the name and number 11/12 10:27A of the Caller ID record. 2. Locate the desired Caller ID record using 2. Immediat
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DIRECTORY ADDITIONAL FEATURES PROGRAMMING THE FEATURE KEYS DELETING DIRECTORY RECORDS DELETING AN INDIVIDUAL DIRECTORY RECORD Ten FEATURE keys can store twenty names and phone numbers or commonly used CENTREX or other telephone company features. These one touch dial locations can be programmed and 1. Press DIRECTORY. dialed by pressing the desired FEATURE key and/or SHIFT key. 2. Locate the desired record using the buttons or by jumping. Maximum capacities: name - 16 characters; number - 32 dig
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ADDITIONAL FEATURES TROUBLESHOOTING During Initial Set-up, the Phone Beeps Continuously TRANSFERRING A NUMBER FROM LNR Make sure that each 420 in the system is assigned a unique EXTENSION NUMBER between 11 and 22. (LAST NUMBER REDIAL) TO A FEATURE KEY The 420 allows the number stored in the Last Number Redial memory to be transferred to a Intercom, Page All, Privacy and/or other system features do not work properly. FEATURE key. DSL service can interfere with communication between Executive Seri
