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Telecommunication Systems Division
®
Voice Processing Systems
Stratagy ES software running on
the Stratagy iES16, ES48, ES96R2,
MAS, and MicroMAS
User Guide
July 2008
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Publication Information Toshiba America Information Systems, Inc. Telecommunication Systems Division Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc., Tele
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© Copyright 2005 ~ 2009 This document is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this document cannot be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, without prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein. Trademarks Strata, SD (Secure Digital) and CIX are regi
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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS DIGITAL SOLUTIONS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UN
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Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that: • The CIX Attendant Console equipment, such as the PC (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twelve (12) months after delivery. • And that the Toshiba telephone equipment (excep
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WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX product portfolio. Similar to other resellers of software, hardware and peripherals, these third- party manufactured products carry warranties independent of our To
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Contents Introduction Organization ..............................................................................................................vii Conventions ..............................................................................................................viii Action/Response Table ......................................................................................... x Related Documents/Media ......................................................................................
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Contents Chapter 2 –Getting Started Future Delivery ...........................................................................................................11 Message Destination Selections .................................................................................12 Personal Distribution Lists ...................................................................................12 System Distribution Lists ...................................................................................
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Contents Chapter 5 –Manage Mailbox Chapter 5 – Manage Mailbox Change Greeting ........................................................................................................ 54 Create or Record Over a Personal Greeting ........................................................ 55 Select a Personal Greeting ................................................................................... 57 Review a Personal Greeting .......................................................................
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Contents Appendix C –Automatic Speech Recognition Appendix C – Automatic Speech Recognition Reach Destination .....................................................................................................104 Access Your Mailbox ...............................................................................................104 Send a Message ........................................................................................................105 Appendix D – Unified Messaging (UM) with St
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Contents Appendix G –Remote User Password Administration for TTS Appendix G – Remote User Password Administration for TTS Set Remote User Password ...................................................................................... 140 Glossary ...................................................................................................................... 141 Index.............................................................................................................................
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Introduction This guide describes the voice messaging capabilities and procedures for the Stratagy ES software running on Stratagy iES16, ES48, ES96R2, Media Applications Server (MAS) and MicroMAS voice processing systems. Organization This guide is divided as follows: • Chapter 1 – The Grand Tour is an overview of the Stratagy ES system. Topics covered are: features to personalize your mailbox; an explanation of message folders, greetings, types and destinations; special delivery options; a
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Introduction Conventions • Appendix C – Automatic Speech Recognition contains step-by-step instructions on using the optional speech recognition feature. • Appendix D – Unified Messaging with Stratagy View contains instructions on configuring and using Stratagy View application. • Appendix E – Unified Messaging with Outlook Integration contains step-by- step instructions on using the optional Unified Messaging feature. • Appendix F – Unified Messaging with IP Integration contains instructions
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Introduction Conventions Conventions Description Arial bold Represents telephone buttons. Courier Shows a computer keyboard entry or screen display. “Type” Indicates entry of a string of text. Indicates entry of a single key. For example: Type prog then press “Press” Enter. Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Plus (+) Esc+Enter. Entries with spaces between them show a sequential entry. Example: # + 5. Til
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Introduction Related Documents/Media Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. Important! Read this User Guide first, then use it with the Quick Reference Guide. • Strata CIX Voice Processing General Description • Stratagy Enterprise Server (ES) Installation & Maintenance Manual • Stratagy Ent
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The Grand Tour 1 This chapter provides an overview of the system and covers the following general topics: • Features to personalize your mailbox • Message folders • Message types • Greetings • Special delivery options • Message destinations • User options • User prompts • User Tutorial (New User) Stratagy ES User Guide 07/09 1
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The Grand Tour Overview Overview Stratagy ES manages multiple voice processing functions simultaneously 24-hours-a- day, seven-days-a-week. Your mailbox is always available for callers to leave private voice or fax (optional feature) messages. In addition, you can update your greeting at your convenience or send and receive messages from any touchtone telephone. Callers control their own progress through the system. They no longer have to wait for a person to answer the telephone. If your ext
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The Grand Tour Overview Stratagy ES User Guide 07/09 3 MAIN MENU Exit User Mode HANG UP PLAY MESSAGES SEND MESSAGES MANAGE MAILBOX Retrieve and Listen to †† E-MAIL MESSAGES Play the next message Enter one of the following: Change Greeting Listen to e-mail message Replay the current message Select ~ for a Personal Greeting Replay the current e-mail message Mailbox number plus Save the current message or for the System Greeting Save the current e-mail message Direct
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The Grand Tour Features to Personalize Your Mailbox Features to Personalize Your Mailbox The Stratagy ES Voice Processing System offers a variety of features to personalize your mailbox. The following are a few of those features: • Mailbox Security Code – Your mailbox has a security code. The code must be entered by you in order to “log into” your mailbox, giving you access to your messages, settings, greetings, etc. (see “Change Your Security Code” on page 22). • Name Recording – Your name i
