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Preface
This preface describes the purpose, audience, organization, and conventions of
this guide, and provides information on how to obtain related documentation.
The preface covers these topics:
• Purpose
� Audience
� Organization
� Related Documentation
� Conventions
� Obtaining Documentation
� Documentation Feedback
� Obtaining Technical Assistance
� Obtaining Additional Publications and Information
Purpose
The Troubleshooting Guide for Cisco CallManager Release 4.1(2) provides
troublesh
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Preface Audience Audience The Troubleshooting Guide for Cisco CallManager Release 4.1(2) provides guidance for network administrators responsible for managing the Cisco CallManager system, for enterprise managers, and for employees. This guide requires knowledge of telephony and IP networking technology. Organization Table 1 shows how this guide is organized. Table 1 How This Document Is Organized Chapter and Title Description Chapter 1, “Troubleshooting Overview” Provides an overview of th
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Preface Organization Table 1 How This Document Is Organized (continued) Chapter and Title Description Chapter 5, “Directory Issues” Describes solutions for the most common issues related to a Cisco CallManager DC Directory (DCD), the Lightweight Directory Access Protocol (LDAP) directory, or the Microsoft Active Directory (AD). Chapter 6, “Device Issues” Describes solutions for the most common issues related to IP phones and gateways. Chapter 7, “Dial Plans and Routing Describes soluti
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Preface Related Documentation Related Documentation Refer to the following documents for further information about related Cisco IP Telephony applications and products: � Cisco CallManager API Troubleshooting Guide � Cisco CallManager Administration Guide � Cisco CallManager System Guide � Cisco CallManager Serviceability Administration Guide � Cisco CallManager Features & Services Guide � Cisco CallManager Quick Start Guide � Cisco CallManager Installation Instructions � Cisco CallManager Ba
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Preface Conventions Conventions This document uses the following conventions: Convention Description boldface font Commands and keywords are in boldface. italic font Arguments for which you supply values are in italics. [ ] Elements in square brackets are optional. { x | y | z } Alternative keywords are grouped in braces and separated by vertical bars. [ x | y | z ] Optional alternative keywords are grouped in brackets and separated by vertical bars. string A nonquoted set of characters. Do
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Preface Obtaining Documentation Timesavers use the following conventions: Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph. Tips use the following conventions: Tips Means the information contains useful tips. Cautions use the following conventions: Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following conventions: Warning
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Preface Documentation Feedback You can access the Cisco website at this URL: http://www.cisco.com You can access international Cisco websites at this URL: http://www.cisco.com/public/countries_languages.shtml Ordering Documentation You can find instructions for ordering documentation at this URL: http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm You can order Cisco documentation in these ways: � Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation f
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Preface Obtaining Technical Assistance Obtaining Technical Assistance For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact
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Preface Obtaining Additional Publications and Information To open a service request by telephone, use one of the following numbers: Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553 2447 For a complete list of Cisco TAC contacts, go to this URL: http://www.cisco.com/techsupport/contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format, Cisco has established severity definitions. Severity 1
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Preface Obtaining Additional Publications and Information � The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL: http://cisco.com/univercd/cc/td/doc/pcat/ � Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other info
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Preface Obtaining Additional Publications and Information Troubleshooting Guide for Cisco CallManager Release 4.1(2) OL-6539-01 xxii
