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Maintenance & Service Guide
HP Pro 3400 Microtower Business PC
HP Pro 3405 Microtower Business PC
HP Pro 3410 Microtower Business PC
HP Pro 3410 Small Form Factor Business PC
HP Pro 3500 Microtower Business PC
HP Pro 3505 Microtower Business PC
HP Pro 3515 Microtower Business PC
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© Copyright 2011, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
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About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information. iii
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iv About This Book
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Table of contents 1 Product Features ............................................................................................................................................ 1 Feature Overview ................................................................................................................................. 1 Microtower Components ...................................................................................................................... 2 Small Form Factor Component
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Drives ................................................................................................................................. 27 Misc Boards ....................................................................................................................... 27 Sequential Part Number Listing ......................................................................................... 28 Small Form Factor (SFF) Chassis Spare Parts .........................................................
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7 Removal and Replacement Procedures – Microtower Chassis ............................................................... 49 Serviceability Features ....................................................................................................................... 49 Preparation for Disassembly .............................................................................................................. 49 Access Panel ........................................................................
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Removing the Hard Drive ................................................................................ 105 Power Switch .................................................................................................................................... 109 Front USB Assembly ........................................................................................................................ 111 Fan Assembly ....................................................................................
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Solving USB Flash Drive Problems .................................................................................................. 179 Solving Front Panel Component Problems ...................................................................................... 180 Solving Internet Access Problems .................................................................................................... 180 Solving Software Problems ......................................................................
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1 Product Features Feature Overview The HP Pro 3400/3500 series includes the following features: ● Choice of Intel® (HP Pro 3500/3400/3410) or AMD processor (HP Pro 3515/3505/3405) ● Choice of integrated graphics or ATI or NVIDIA discrete graphics cards ● Up to 8 GB or 16 GB DDR3 SDRAM system memory available standard (depending on model) ● Hard drives (vary by model): 250 GB up to 2.0 TB ● Optical drives (vary by model): SuperMulti LightScribe drive SuperMulti DVD drive DVD-ROM drive ● Integrat
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Microtower Components 1 (1) external 5.25” drive bay for optional optical 6 (3) PCIe x1 slots, (1) PCIe x16 slot, (1) miniPCI 1 drive slot* Model 3410: (1) PCIe x1 slot, (1) PCIe x16 slot, (2) PCI 2.2 slots 2 Power Supply 7 USB Scroll Mouse 3 Rear I/O includes: (4) USB 2.0 ports, (2) USB 3.0 8 HP USB Standard Value Keyboard ports (3515), RJ-45 network interface, DVI, HDMI, or VGA video interfaces, microphone jack, audio in/out jacks 4 Front I/O includes: (2) USB 2.0 ports, dedicated 9 Display (s
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Small Form Factor Components 1 External 5.25” drive bay for optical drive 6 Power Supply 2 Internal 3.5” hard drive bay 7 USB Scroll Mouse 3 Rear I/O includes: (3) PCIe x1 slots, (1) PCIe x16 8 HP USB Standard Value Keyboard slot, (1) miniPCI slot, (4) USB 2.0 ports, RJ-45 network interface, DVI and VGA video interfaces, microphone jack, audio in/out jacks (5.1 channel audio out) 4 Front I/O includes: (2) USB 2.0 ports, dedicated 9 Monitor (sold separately) headphone output 5 HP 6-in-1 Media Car
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2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8. Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully ac
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Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. After an Internet connection has been established, click the Start > All Programs > Windows Update. 3. Run Windows Update
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CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation. Downloading Windows 8 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the c
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3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices. ● Enable Quick Boot, which is faster than Full B
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● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting
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Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ● Installed memory size/speed, number of channels (single or dual) (if applicable) ● Integrated MAC address for embedded, enabled NIC (if applicable) ● System BIOS (includes
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Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ● Hard Disk: Size, model, firmware version, serial number, connector color. Translation mode (ATA disks only) Lets you select the trans
