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HP ENVY dv7 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
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© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is su
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ................................................................................... 10 Finding your hardware and software information ....................................................................... 10 Display ...............................................................................................
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Electrostatic discharge damage .................................................................. 43 Packaging and transporting guidelines ........................................ 44 Component replacement procedures ........................................................................................ 46 Service tag ............................................................................................................. 46 Battery ...........................................................
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7 Backing up, restoring, and recovering .......................................................................... 107 Creating recovery media and backups ................................................................................... 107 Creating HP Recovery media .................................................................................. 108 Restore and recovery ............................................................................................................ 109 Using Wi
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viii
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1 Product description Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Product Name HP ENVY dv7 Notebook PC √√ Processors ● AMD® A10-4600M 3.20-GHz processor √ (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A8-4500M 2.80-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A6-4400M 3.20-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W) ● AMD A4-4300M 2.50-GHz processor (160
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Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor ● Processors (continued) Intel Quad Core i7-3632QM 2.20-GHz √ processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 35 W) ● Intel Quad Core i7-3630QM 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 6.0-MB L3 cache, 35 W) ● Intel Quad Core i7-3610QM
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Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor ● Processors (continued) Intel Dual Core i3-3130M 2.60-GHz √ processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 713163-001 ● Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Cor
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Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Graphics (continued) Switchable discrete graphics: √ ● AMD Radeon HD 7670M and HD7660G dual graphics on computer models equipped with an AMD A10 processor ● AMD Radeon HD 7670M and HD7640G dual graphics on computer models equipped with an AMD A8 processor ● AMD Radeon HD 7670M and HD7520G dual graphics on computer models equipped with an AMD A6 processor Internal graphics: √ ● I
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Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor ● Panel 17.3-in, light-emitting diode (LED), √√ UWVA, full high-definition (FHD), AntiGlare (1920×1080) display, 3.4- mm; typical brightness: 250 nits ● 17.3-in, LED, SVA, HD, BrightView (1366×768) display; 3.8-mm; typical brightness: 200 nits All display assemblies include 2 wireless local area network (WLAN) antenna cables 16:9 Ultra Wide Aspect Ratio Lighted logo on top bezel M
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Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Hard drive Supports 6.35-cm (2.5-in) hard drives in √√ 12.7-mm (.50-in), 9.5-mm (.37-in), and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Accelerometer protection support Supports the following hard drives: ● 1-TB, 5400-rpm, 12.7-mm ● 750-GB, 7200-rpm and 5400-rpm, 9.5- mm ● 640-GB, 5400-rpm, 9.5-mm ● 500-GB, 7200-rpm and 5400-
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Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Audio and video HD audio √√ Beats audio Quad speakers Subwoofer Supports Microsoft Premium requirements HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second) Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-reduction software Ethernet Integrated 10/100/1000 NIC √√ Wireless Integrated wireless local a
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Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor External media HP Multi-Format Digital Media Reader slot with √√ cards push-push technology, supporting the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Ports ● AC power √√ ● Combination audio-out (stereo headphone
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Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Security Security cable lock √√ Fingerprint reader with Digital Persona software support Intel/VeriSign support √ Intel AT-p Ready support Operating system Preinstalled: √√ ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit Serviceability End user replaceable parts: √√ ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module 9
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2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. 10 Chapter 2 External component identification
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Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) HP TrueVision HD webcam Records video, captures still photographs, allows video conferences and online chat by means of streaming video. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. (4) Webcam light On: The webcam is in use. (5) Speakers Produce sound. *The antennas are not visible from
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Buttons, speakers, and fingerprint reader Item Component Description ● (1) Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If th
