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EZ Connect
ADSL USB Modem
High-speed Internet access over existing phone lines
One RJ-11 ADSL port
Delivers USB plug-and-play installation
Supports full-rate DMT connection
(8 Mbps downstream, 1 Mbps upstream)
Supports economical G.lite connection
(1.5 Mbps downstream, 512 Kbps upstream)
Graphic interface for ADSL connection management
User Guide
SMC7003USB V.2
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EZ Connect ADSL USB Modem User Guide From SMC’s EZ Connect line of feature-rich SOHO solutions 38 Tesla Irvine, CA 92618 April 2003 Phone: (949) 679-8000 Pub. # 150000039500A R01
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Information furnished by SMC Networks, Inc. (SMC) is believed to be accurate and reliable. However, no responsibility is assumed by SMC for its use, nor for any infringements of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of SMC. SMC reserves the right to change specifications at any time without notice. Copyright © 2003 by SMC Networks, Inc. 38 Tesla Irvine, CA 92618 All rights res
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LIMITED WARRANTY Limited Warranty Statement: SMC Networks, Inc. (“SMC”) warrants its products to be free from defects in workmanship and materials, under normal use and service, for the applicable warranty term. All SMC products carry a standard 90-day limited warranty from the date of purchase from SMC or its Authorized Reseller. SMC may, at its own discretion, repair or replace any product not operating as warranted with a similar or functionally equivalent product, during the applicable
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LIMITED WARRANTY WARRANTIES EXCLUSIVE: IF AN SMC PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT OF THE PRODUCT IN QUESTION, AT SMC’S OPTION. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SMC NEITHER ASSUME
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COMPLIANCES FCC - Class B This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with instructions, may cause harmful interference to radio communications. However, there is no guar
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COMPLIANCES Items (b) and (d) are indicated on the label. The Ringer Equivalence Number (REN) is used to determine how many devices can be connected to your telephone line. In most areas, the sum of the REN of all the devices on any one line should not exceed 5.0. If too many devices are attached, they may not ring properly. Industry Canada Required Information EQUIPMENT ATTACHMENTS LIMITATIONS To ensure that certified equipment is attached correctly and only to the networks of participating
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EC CONFORMANCE DECLARATION - CLASS B EC Conformance Declaration - Class B SMC contact for these products in Europe is: SMC Networks Europe, Edificio Conata II, o a Calle Fructuós Gelabert 6-8, 2 , 4 , 08970 - Sant Joan Despí, Barcelona, Spain. This information technology equipment complies with the requirements of the Council Directive 89/336/EEC on the Approximation of the laws of the Member States relating to Electromagnetic Compatibility and 73/23/EEC for electrical equipment used within c
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COMPLIANCES Industry Canada - Class B This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of the Department of Communications. Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques,” NMB-003 édictée par
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SAFETY COMPLIANCE 11. Wird das Gerät über einen längeren Zeitraum nicht benutzt, sollten Sie es vom Stromnetz trennen. Somit wird im Falle einer Überspannung eine Beschädigung vermieden. 12. Durch die Lüftungsöffnungen dürfen niemals Gegenstände oder Flüssigkeiten in das Gerät gelangen. Dies könnte einen Brand bzw. elektrischen Schlag auslösen. 13. Öffnen sie niemals das Gerät. Das Gerät darf aus Gründen der elektrischen Sicherheit nur von authorisiertem Servicepersonal geöffnet werden. 14. W
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COMPLIANCES viii
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TABLE OF CONTENTS 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1 Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 2 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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TABLE OF CONTENTS 6 Upgrading the Modem Software . . . . . . . . . . . . . . . . . 6-1 A Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1 You Cannot Connect to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 You Cannot Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 B Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1 ADSL Specifications . . . . . . . . . . . . . . . . . . . .
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CHAPTER 1 INTRODUCTION The EZ Connect ADSL USB Modem (SMC7003USB V.2) provides high-speed Internet access over existing phone lines by making use of previously unused frequency bandwidth above the voice band. By placing ADSL (Asymmetric Digital Subscriber Line) signals above the frequency of the voice signal, ADSL service can coexist on the same line with your telephone service. ADSL is asymmetric in that it provides a higher data rate in the downstream (receive) direction than in the upst
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INTRODUCTION This plug-in ADSL modem provides an always-on digital connection that eliminates dial-up delays, and transparent reconnection when initiating any network request. Full support for the ATM protocol also provides access to a wide range of advanced transport features, including support for real-time video, and other multimedia services requiring guaranteed Quality of Service (QoS). This device enables true telecommuting for the first time by providing complete access to Internet
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KEY FEATURES Key Features High-speed Internet access over existing phone lines Full-rate DMT connection (8 Mbps downstream, 1 Mbps upstream) and economical G.lite connection (1.5 Mbps downstream, 512 Kbps upstream) Multiprotocol encapsulation of all network protocols, including TCP/IP, Novell’s IPX, and Windows NetBEUI for complete access to the Internet and corporate resources Always-on digital connection eliminates dial-up delays, and transparent reconnection when initiating any n
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INTRODUCTION 1-4
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CHAPTER 2 HARDWARE INSTALLATION Before installing the SMC ADSL USB Modem verify that you have all the items listed under “Package Contents.” If any of the items are missing or damaged, contact your local SMC distributor. Also be sure you have all the necessary cabling before installing the modem. Package Contents After unpacking the EZ Connect ADSL USB Modem, check the contents of the box to be sure you have received the following components: EZ Connect ADSL USB Modem (SMC7003USB V.2) 1
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HARDWARE INSTALLATION Hardware Description Setting up the EZ Connect ADSL USB Modem involves connecting the device’s cables and installing the driver software. Note that Windows 98, 98SE, 2000, XP, or Macintosh 9.x should already be installed on the computer before installing the driver software. The following figure shows the components of this modem: Power LED (Green ) Data LED (Green) EZ Connect ADSL/USB Modem SMC7003USB V.2 USB Port RJ-11 Port (Type-B) Figure 2-1. EZ Connect ADSL USB Mo