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SUPERTRAK
EX4650, EX8650,
EX8654, EX8658,
EX16650
USER MANUAL
Version 2.0 SR2
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SuperTrak EX Series User Manual Copyright © 2008 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
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Notices Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction may cause harmful interference to radio communications. H
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SuperTrak EX Series User Manual iv
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Contents Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 XOR Microprocessor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Hot-Swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 WebPAM PRO Managem
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SuperTrak EX Series User Manual Chapter 3: Installing Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Driver Installation Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Linux and FreeBSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Windows Server 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 New
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Contents Chapter 3: Installing Drivers, cont. VMware ESX Server 3.0.2, 3.5.0 . . . . . . . . . . . . . . . . . . . . . . . . . . .78 New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Chapter 4: SuperBuild™ Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 SuperTrak BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
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SuperTrak EX Series User Manual Chapter 4: SuperBuild™ Utility, cont. Working with Time Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Setting the Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Synchronizing Time with an Embedded Site . . . . . . . . . . . . .103 Using the Miscellaneous Menu . . . . . . . . . . . . . . . . . . . . . . . . . . .104 Making the SAS Ready LED Setting . . . . . . . . . . . . . . . . . . . .104 Making the SGPIO B
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Contents Chapter 5: Management with WebPAM PRO, cont. Managing Software Services, cont. Restarting the Tomcat Server . . . . . . . . . . . . . . . . . . . . . . . . .124 Setting up Email Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 Setting up Extended SMTP . . . . . . . . . . . . . . . . . . . . . . . . . . .125 Sending A Test Email Message . . . . . . . . . . . . . . . . . . . . . . .125 Setting Event Frame Refresh Time . . . . . . . . . . . . . . . . . . . . .125 Chang
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SuperTrak EX Series User Manual Chapter 5: Management with WebPAM PRO, cont. Managing the Controller, cont. Silencing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143 Making Buzzer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143 Testing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143 Viewing Buzzer Information . . . . . . . . . . . . . . . . . . . . . . . . . .144 Managing Enclosures . . . . . . . . . . . . .
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Contents Chapter 5: Management with WebPAM PRO, cont. Managing Logical Drives, cont. Running Redundancy Check . . . . . . . . . . . . . . . . . . . . . . . . .170 Viewing the Logical Drive Check Table . . . . . . . . . . . . . . . . .170 Managing Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172 Viewing a List of Spare Drives . . . . . . . . . . . . . . . . . . . . . . . .172 Creating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
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SuperTrak EX Series User Manual Chapter 7: Technology Background, cont. Choosing Stripe Block Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236 Choosing Sector Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236 2 TB Limitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237 Choosing Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237 Read Cache Policy . . . . . . . . . . . . . . . . . . . . . .
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Contents What to Look For . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261 Critical & Offline Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . .263 Finding the Failed Drive in SuperBuild . . . . . . . . . . . . . . . . . .263 Finding the Failed Drive in WebPAM PRO . . . . . . . . . . . . . . .264 Salvaging Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265 Clearing Stale and PFA Conditions . . . . . . . . . . . . . . . . .
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SuperTrak EX Series User Manual xiv
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Chapter 1: Introduction • About This Manual, below • Product Overview (page 2) • WebPAM PRO Management Software (page 3) Thank you for purchasing one of Promise Technology’s SuperTrak EX4650, EX8650, EX8654, EX8658, or EX16650 SAS/SATA RAID Controller card. About This Manual This User Manual describes how to setup, use and maintain the SuperTrak RAID controller. It also describes how to use the Web-Based Promise Array Management—Professional (WebPAM PRO) RAID management software. This manual
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SuperTrak EX Series User Manual Product Overview SuperTrak EX4650, EX8650, EX8654, EX8658, and EX16650 are SAS and SATA RAID Controller cards. When used with WebPAM PRO software, the SuperTrak RAID Controllers offer a feature-rich, secure and versatile enterprise- wide RAID solution. In addition, the SuperTrak EX Series supports RAID expansion. The resulting RAID environment allows users and administrators to configure, manage, and monitor everything from single logical drives on local syst
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Chapter 1: Introduction WebPAM PRO Management Software The Web-Based Promise Array Management—Professional (WebPAM PRO) software offers local and remote management and monitoring of all SuperTrak logical drives that exist anywhere on a network. Browser-based GUI provides email notification of all major events or alarms, memory cache management, drive event logging, logical drive maintenance, rebuild, and access to all components in the RAID configuration (controller, physical drives, disk a
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SuperTrak EX Series User Manual Browser Support On the Host PC where you install the SuperTrak controller and WebPAM PRO, you must have one of the following browsers: • Internet Explorer •Firefox • Netscape Navigator If you do not have one of the above browsers, install the browser first and make it the default browser. Then install WebPAM PRO. Key Features and Benefits The following information offers an overview of the major features of the Promise SuperTrak EX4650, EX8650, EX8654, EX8658,
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Chapter 1: Introduction Advanced Hardware Design Features Benefits Supports online logical drive Add disk drives to the array without affecting expansion data availability. Supports online logical drive Change RAID level without affecting data migration availability. Utilizes SuperBuild™ Has “Auto Setup” option for quick and easy automenu from the SuperTrak logical drive builds. onboard BIOS Displays status and error Notifies user of possible errors and allows for checking messages during re
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SuperTrak EX Series User Manual Compatibility Features Benefits Tested compatibility to coexist Improves system performance and minimizes with motherboards that have system conflicts for new and existing integrated IDE controllers installations. Features LBA support Supports drives greater than 137 GB capacity. Supports BIOS Boot All logical drives attached to the SuperTrak card Specification appear in the BBS-compliant motherboards BIOS boot list. Specifications • Port Counts and Connector
