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Toshiba LAN connected MFPs with Network Viewer, ImageVision2000 or
SmartLink2000
The Toshiba Network Viewer, ImageVision2000 and SmartLink2000 products support the following
Toshiba MFPs when connected using a Network Interface Card [NIC]:
Toshiba DP120F
Toshiba DP125F
Toshiba e-STUDIO16
Toshiba e-STUDIO20
Toshiba e-STUDIO25
• TCP/IP is used to transport instructions and messages between the PC running the device
driver and the Toshiba MFP – so the LAN must support TCP/IP protocol an
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Depending on whether or not the LAN has a DHCP server to automatically assign IP addresses and related items. • Program|Menu INITIAL SETUP NETWORK TCP/IP HOST NAME = “Domain Name” setting defined for device driver in Network Viewer, ImageVision2000 or SmartLink2000. • Program|Menu INITIAL SETUP NETWORK E-MAIL E-MAIL ADDRESS = a valid email address, messages sent by the Toshiba MFP are declared to be “from” this email address. • Program|Menu INITIAL SETUP NETWORK E-MAIL ERROR MA
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By default the device driver for Toshiba MFPs connected via a LAN will detect the IP being used by the Toshiba MFP each time the driver starts because the “Determine IP Address every time driver loads” option is selected: So, after detecting the Toshiba MFP during installation (or entering the IP assigned to it at that time manually) the device driver will work whether a static or dynamically allocated IP address is used. • The “MAC address” of the Toshiba MFP’s network card, which is uni
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1.1.1.3. SUBNET MASK This should be a valid net mask for the local network, e.g. 255.255.255.0. The Network Administrator should be able to tell you what this should be, or you could try running IPCONFIG.EXE on a LAN PC to see what it is set to on the PC – it may be the same for the Toshiba MFP. 1.1.1.4. DEFAULT GATEWAY The local network's gateway IP address, or you could try running IPCONFIG.EXE on a LAN PC to see what it is set to on the PC – it may be the same for the Toshiba MFP. The
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If you only want to use the Toshiba MFP to send faxes from ImageVision2000/SmartLink2000 and do not have an SMTP server IP to use for sending emails from the Toshiba MFP then set the IP of the PC where ImageVision2000/SmartLink2000’s device driver for this Toshiba MFP is running. 1.1.3. FTP 1.1.3.1. FTP SERVER LOGIN NAME = “FTP User” setting defined for the device driver – default is “public” 1.1.3.2. FTP SERVER LOGIN PASSWORD = “FTP Password” setting defined for the device driver – defau
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match the FTP SERVER LOGIN NAME and FTP SERVER LOGIN PASSWORD settings on the MFP using the MFP’s front panel: • Program|Menu INITIAL SETUP NETWORK FTP FTP SERVER LOGIN NAME • Program|Menu INITIAL SETUP NETWORK FTP FTP SERVER LOGIN PASSWORD • If you change the FTP SERVER LOGIN NAME or FTP SERVER LOGIN PASSWORD settings on the MFP via the Device Settings function in Network Viewer, ImageVision2000 or SmartLink2000 then the “FTP User” and “FTP Password” settings associated with
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Checking Communication Check NIC is receiving power Check the LED indicators on the Toshiba MFP’s NIC: • Green LED is lit while the NIC is properly connected to the LAN • Amber LED blinks while data is being communicated Check the PC where Network Viewer, ImageVision2000 or SmartLink2000 will run can “see” the Toshiba MFP At the Network Viewer/ImageVision2000/SmartLink2000 PC… • Click “Start, Run” • Type: PING -T aaa.bbb.ccc.ddd Where aaa.bbb.ccc.ddd is the IP of the Toshiba MFP •
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• Press ENTER Windows 2000/XP • Start a command prompt: Click “Start, Programs, Accessories, Command Prompt” • Type: TELNET 127.0.0.1 25 • Press ENTER If there is no SMTP server running you should see a message box saying something like: Could not open a connection to 127.0.0.1 This is good, there is no existing SMTP server running on the PC. The Network Viewer/ImageVision2000/SmartLink2000 device driver should be able to set up its SMTP server without conflicting with an existing
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If you don't see this line… • Ensure that the Network Viewer/ImageVision2000/SmartLink2000’s device driver is running (check the “Devices” folder) • Examine the Windows System Tray for the Network Viewer/SmartLink2000 device driver’s icon – it looks like a printer on a LAN cable. Double click the icon to open the driver’s status window then click the “General” tab and make sure it says “Waiting for job…” • Check that no firewall is running on either PC that prevents connections to port
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Double click the icon to open the driver’s status window then click the “General” tab and make sure it says “Waiting for job…” • Check that no firewall is running on either PC that prevents connections to port 25 on the Network Viewer/SmartLink2000 PC from the other PC. Type “QUIT” and press ENTER to exit TELNET. Check that Network Viewer/ImageVision2000/SmartLink2000 PC can communicate with Toshiba MFP’s SMTP server At the Network Viewer/SmartLink2000 PC… Windows 95(OSR2)/98/Me/NT4: •
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what is wrong e.g. “No active device” or “No device to deliver by selected distribution method” might indicate that the device driver is not running – to correct this problem, open “Devices” folder, select the device and click the green “Start” button in the “Devices” folder’s toolbar. 3. If the job fails immediately with, for example, “Remote fax abandoned” – check the LAN FAX SERVER ADDRESS setting on the Toshiba MFP matches the IP address of the PC where Network Viewer, ImageVision200
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• Collect the .DEV file from the main ImageVision2000/SmartLink2000 program files folder named after your device. • Collect a Function List printed by the Toshiba MFP Send all the above to support@wordcraft.com for review. Check can read setup data from Toshiba MFP into Network Viewer/SmartLink2000 1. Start Network Viewer, ImageVision2000 or SmartLink2000. 2. If Welcome is visible, click “Browse Folders” to open the main display. 3. In the left-hand folder tree, select “Devices” to open
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7. If the above doesn’t appear or an error such as “Invalid credentials for setup” appears: • Check that the INITIAL SETUP NETWORK FTP FTP SERVER LOGIN NAME setting on the Toshiba MFP matches exactly the “FTP User” setting defined for the device driver. • Check that the INITIAL SETUP NETWORK FTP FTP SERVER LOGIN PASSWORD setting on the Toshiba MFP matches exactly the “FTP Password” setting defined for the device driver. • You can review and edit the current settings for “FTP User” an
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e.g. C:\Program Files\Unimessage Pro C:\Program Files\SmartLink 3. Locate the .DEV file named after the device driver you have defined in Network Viewer/ImageVision2000/SmartLink2000 to communicate with and control the LAN connected Toshiba MFP. 4. Open this file using any available text editor, e.g. Windows NotePad. 5. Add the following two lines after the [Network] section heading: Log=C:\TECDRV#.LOG LogData=1 6. Save the edited file back to disk 7. Restart Network Viewer/ImageVisio
