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Title
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SU SUR RFboar Fboard d SB SBV V4200 4200 V Vo oIP C IP Ca abl ble e M Mo od de em m U Us ser er G Gu uiid de e
SU SUR RFboar Fboard d SB SBV V4200 4200 V Vo oIP C IP Ca abl ble e M Mo od de em m U Us ser er G Gu uiid de e
Click your selection (there is a complete Contents on page iv):
Introduction
Introduces your SURFboard VoIP cable modem and the controls on the Top and Front
Panel and Rear Panel.
Before You Begin
Lists the items needed to install your SURFboard VoIP cable mode
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WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. THE APPARATUS MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, MUST BE PLACED ON THE APPARATUS. CAUTION: TO PREVENT ELECTRICAL SHOCK, IF THE UNIT IS PROVIDED WITH A POLARIZED PLUG, DO NOT CONNECT THE PLUG INTO AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE PLUG CAN BE FULLY INSERTED WITH NO PART OF THE BLADES EXPOSED. CAUTION: TO ENSURE REGULAT
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This product is provided with a separate a separate Regulatory, Safety, Software License, and Warranty Information card. If one is not provided with this product, please ask your service provider or point-of-purchase representative, as the case may be. THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL STANDARDS APPLY TO ALL MODELS. NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH
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Contents Introduction ..............................................................................................................................1 Top and Front Panel .................................................................................................................2 Rear Panel .................................................................................................................................3 Before You Begin ........................................................
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Configuring TCP/IP in Windows 95, 98, or Me .....................................................................23 Configuring TCP/IP in Windows 2000 ..................................................................................26 Configuring TCP/IP in Windows XP ......................................................................................30 Verifying the IP Address in Windows 95, 98, or Me ...........................................................36 Verifying the IP Address in Wi
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Introduction Congratulations, you have a new Motorola SURFboard Voice over Internet Protocol Easier! (VoIP) cable modem! It provides high-speed access to the Internet and other online Unlike dial-up modems or ISDN, you’re always on, services. This VoIP cable modem transmits and receives data much faster than always connected. For easiest set-up, use the traditional dial-up or ISDN modems. Unlike a
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License The model number on your VoIP cable modem Top and Front Panel may be different than in the illustrations and For added security, you can press the Standby button (1) to suspend your Internet screen images in this guide. connection. No data is transmitted or received from the Internet when the Standby light is on. All other front-panel lights turn off until you press the Standby button again. The
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Rear Panel The rear panel provides cabling connectors and the power receptacle. Key Item Description 1 & 2 Phone ports 1 and 2 provide connections for up to two telephone lines. 3 The USB connector provides a connection to USB equipped computers. For the SBV4200E, the cable length must be 3 meters or less. 1 4 The Ethernet connector provides a connection to Ethernet equipped computers using a cable
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Before You Begin Before you begin the installation, check that you received the following items with your SURFboard VoIP cable modem: Caution To comply with all national safety Item Description regulations, do not route the USB, Power adapter The SBV4200 is supplied with one of the following Ethernet, or telephone cables or cable powering options: outside of the building. A power adapter to con
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Precautions Postpone VoIP cable modem installation until there is no risk of thunderstorm or lightning activity in the area. To avoid damaging your VoIP cable modem or PC with static electricity: To avoid damaging the VoIP cable modem with static electricity: Always first connect the coaxial cable to the grounded cable TV wall outlet. Before you connect or disconnect the USB or Ethernet cable f
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Signing Up for Service You must sign up with a cable service provider to access the Internet and other online services. To activate your service, call your local cable service provider. To receive data service, you need to provide the MAC address printed on the bar code P/N: AAAAAA-BBB-00 Made in ......... label marked CM HFC MAC ID on the rear panel. You can record it here: Internet MAC
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Computer System Requirements ® ® Your SURFboard VoIP cable modem is compatible with Microsoft Windows , You can use any web browser such as Microsoft ® ® Macintosh , and UNIX computers. ® ® Internet Explorer or Netscape Navigator with your SURFboard VoIP cable modem. Ethernet Card For Microsoft Windows computers, the Installation Assistant application automatically checks your You can use the Eth
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Installation and Configuration Overview To connect a single PC running Microsoft Windows To install and configure your VoIP cable modem for a single PC running to a SURFboard VoIP cable modem, we Microsoft Windows, you can use the Installation Assistant. recommend using the Installation Assistant Otherwise, to install and configure your VoIP cable modem: application. 1 Install the cables as descri
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User Allow 5 to 30 minutes to power up the first time because the SURFboard VoIP cable modem must find and lock on the appropriate channels for communications. 1 Be sure your computer is on and the VoIP cable modem is unplugged. 2 Connect one end of the coaxial cable to the cable outlet or splitter. Connect the other end of the coaxial cable to the COAX connector on
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User, continued 6 Connect your computer to the VoIP cable modem using USB or Ethernet: Caution USB: Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted in your Do not connect both the Ethernet CD-ROM drive. Connect the USB cable to the USB port on the VoIP cable modem. and USB cables to the same Connect the other end to the USB port on your computer. Then per
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver The following subsections describe setting up a USB driver. Perform the appropriate Be sure the SURFboard VoIP Cable Modem procedure for your Windows version: CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable. “Setting Up a USB Driver in Windows 98” on page 12 “Setting Up a USB Driver in Windows 2000” on page 16 “Setting Up a USB Driver in Window
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed. 1 Click Next. 2 Be sure
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98, continued 4 Be sure “CD-ROM drive” is the only box checked, as in the window at top left. 5 Click Next. The message “Please wait while Windows searches for a new driver for this device” is displayed. If your computer successfully locates the driver, skip to step 8. 6 If your computer does not locate the driver, the previous window is displayed again. Select Sp
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98, continued 8 Select The updated driver... and click Next. If this window is not displayed, verify that the SURFboard VoIP Cable Modem CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for “Removing the USB Driver from Windows 98 or Me” on page 44.
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98, continued After all the necessary files are loaded, the window at upper left is displayed confirming a successful installation. 10 Click Finish. The window at bottom left is displayed. 11 Click Yes to restart your computer. When you finish setting up the USB driver, you can continue with “Configuring TCP/IP” on page 22. If you have difficulties setting up the
