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®
MERLIN LEGEND
Communications System
Release 6.0
System Manager’s Guide
555-660-118
Comcode 108136045
Issue 1
February 1998
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Copyright © 1998, Lucent TechnologiesDocument 555-660-118 All Rights ReservedComcode 108136045 Printed in USAIssue 1 February 1998 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. See Appendix A, “Customer Support Information,” for important information. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications syst
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® MERLIN LEGEND Communications System Release 6.0 System Manager’s Guide System Information Sheet If you have a problem with your system, you may be able to resolve it quickly and easily by following the appropriate troubleshooting procedure in this guide. If the problem persists or is not listed in this guide, call the Lucent Technologies Helpline at 1 800 628-2888 for further assistance. When you call the Helpline, the Lucent Technologies representatives can better help you if you have av
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Contents Page iv Contents IMPORTANT SAFETY INSTRUCTIONS xv New Features and Enhancements xvii ■ Release 6.0 Enhancements xvii Prior Releases: Features and Enhancements xxiii ■ Release 3.1 Enhancements xxiii ■ Release 4.0 Enhancements xxvi ■ Release 4.1 Enhancements xxix ■ Release 4.2 Enhancements xxxi ■ Release 5.0 Enhancements xxxiii About This Book xxxix ■ Intended Audience xxxix ■ How
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Contents Page v ■ System Capacities 2–25 ■ Auxiliary Components 2–26 ■ Data Communications Capabilities 2–29 3 System Components 3–1 ■ Control Unit 3–1 ■ Telephones 3–14 ■ Operator Consoles 3–30 ■ Adapters 3–34 ■ Adjuncts 3–36 ■ Power-Related Hardware 3–46 4 Features and Applications 4–1 ■ Features 4–1 ■ Applications 4–60 5 Putting the System to Work 5–1 ■ Scenario 1: A Small Office 5–2 ■
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Contents Page vi ■ Adding/Removing a Line 6–57 ■ Adding a DLC Operator Position 6–58 ■ Adding a QCC Operator Position 6–61 ■ Adding Operator Features 6–64 ■ Connecting Auxiliary Equipment 6–66 ■ Changing Calling Group Assignments 6–69 ■ Revising Allowed Lists 6–71 ■ Assigning Allowed Lists to Extensions 6–73 ■ Revising Disallowed Lists 6–74 ■ Assigning Disallowed Lists to Extensions 6–76
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Contents Page vii ■ Calls Not Going to Coverage 8–20 ■ Trouble Hearing Called Party 8–21 ■ Programmed Button Fails 8–21 ■ Reminder Messages Received with the Wrong Time 8–22 ■ Recall/Switchhook Does Not Work 8–23 ■ Calling Group Members Not Receiving Calls 8–24 ■ Calls Not Receiving Screen Pop 8–25 ■ Calling Group Overflow Calls Not Receiving Screen Pop 8–27 ■ Secondary Announcements Not
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Contents Page viii C System Capacities C–1 D System Planning Forms D–1 E Removing/Reinstalling the Control Unit Cover E–1 ■ Removing the Control Unit Housing E–2 ■ Installing the Control Unit Housing E–2 GL Glossary GL-1 IN Index IN–1
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Figures Page ix Figures 2 About the System 2–1 2–1 The Local Loop 2–3 2–2 The Telephone Network 2–4 2–3 The Evolution of Switches 2–7 2–4 The Switching Office Hierarchy 2–8 2–5 System Overview 2–11 2–6 Incoming Trunks 2–13 2–7 System Components 2–20 2–8 408 GS/LS-MLX Module 2–21 2–9 Applications 2–24 2–10 Auxiliary System Components 2–28 3 System Components 3–1 3–1 Processor Module 3–3 3–
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Figures Page x 6 Managing the System 6–1 6–1 Information Screen 6–7 6–2 Menu Selection Screen 6–7 6–3 Data Entry Screen 6–8 6–4 System Programming Menu Screens 6–8 6–5 Screen Keys 6–10 6–6 Station Busy Screen 6–11 6–7 MLX-20L Telephone with Direct Station Selector (DSS) 6–14 6–8 Display Buttons and Main Menu 6–15 6–9 Console Overlay 6–16 E Removing/Reinstalling the Control Unit Cover E–1
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Tables Page xi Tables 2 About the System 2–1 2–1 Modes of Operation 2–17 3 System Components 3–1 3–1 Line/Trunk and Extension Modules 3–12 3–2 Analog Multiline Telephones 3–24 3–3 Single-Line Telephones 3–25 3–4 Maximum Number of System Operator Positions 3–30 3–5 Adjunct Summary 3–44 4 Features and Applications 4–1 4–1 Feature Finder: Basic Calling and Answering (Non-Networked Systems)
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Tables Page xii 5 Putting the System to Work 5–1 5–1 Medical Office Needs 5–3 5–2 Executive Staff Needs 5–9 5–3 Secretarial Staff Needs 5–10 5–4 Administrative/Support Staff Needs 5–11 5–5 Other Needs 5–12 5–6 Law Firm Call Coverage and Call-Handling 5–17 5–7 Law Firm Calling Restrictions 5–21 6 Managing the System 6–1 6–1 Typefaces Used in Summary Programming Procedures 6–5 6–2 System P
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Tables Page xiii 8 Troubleshooting the System 8–1 8–1 Checking the Effectiveness of Delay Announcements 8–28 C System Capacities C–1 C–1 Hardware and Software Capacities C–2 D System Planning Forms D–1 D–1 System Planning Forms D–1
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 Tables Page xiv
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 IMPORTANT SAFETY INSTRUCTIONS Page xv IMPORTANT SAFETY INSTRUCTIONS 0 The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. When installing telephone equipment, always follow basic safety precautions to reduce the risk of fire, electrica
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 IMPORTANT SAFETY INSTRUCTIONS Page xvi ■ Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. ■ Slots and openings in the module housings are provided for ventilation. To protect this equipment from overheating, do not block these openings. ■ Never pu
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 New Features and Enhancements Release 6.0 Enhancements Page xvii New Features and Enhancements 0 Release 6.0 Enhancements 0 Release 6.0 includes all Release 5.0 functionality, plus the enhancements listed below. Private Networks 0 In Hybrid/PBX mode systems only, MERLIN LEGEND Communications Systems ® can be networked with one another or with DEFINITY Enterprise ™ Communications Server
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 New Features and Enhancements Release 6.0 Enhancements Page xviii calls. In addition, system managers can control whether calling name, calling number, or both are shown at MLX display telephone for incoming calls across PRI tandem trunks. ■ Toll Savings. Private networked trunks may allow you to realize significant cost savings on long-distance and toll calls by performing tandem switc
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 New Features and Enhancements Release 6.0 Enhancements Page xix ■ Voice Mail and Auto Attendant. Networked systems should have their own local voice mail and/or auto attendant applications as well as their own external alerts and Music On Hold sources. However, a single auto attendant can transfer calls throughout the network. It can answer only those calls that arrive on the PSTN faci
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MERLIN LEGEND Communications System Release 6.0 Issue 1 System Manager’s Guide 555-660-118 February 1998 New Features and Enhancements Release 6.0 Enhancements Page xx Prompt-Based Overflow 0 System managers can activate the Prompt-Based Overflow option. This option allows callers waiting in queue and listening to a delay announcement to press the # key in order to reach the overflow receiver for the group, which may be the QCC queue or another calling group (including a calling group assi
