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HP Pavilion dv6 Entertainment PC
Maintenance and Service Guide
Document Part Number: 575976-001
September 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.
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© Copyright 2009 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only w
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Safety warning notice WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly Å on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clo
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Contents Product description External component identification Top components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Power button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–22 Speaker assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23 Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–24 Top cover . . . . . . . . . . . . . .
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Contents Backup and Recovery Recovering system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1 Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1 Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2 Using Wind
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1 Product description Category Description Product Name HP Pavilion dv6 Entertainment PC Processors Intel® CoreT™ i7 mobile processor: i7-820-QM, 1.73 GHz, SC turbo up to 3.06 GHz i7-720-QM, 1.6 GHz, SC turbo up to 2.8 GHz Chipset Northbridge: Intel PM55 (Discrete models) Southbridge: Intel ICH9M Graphics Discrete graphics subsystem memory: ■ nVidia N10M-GE with 512-MB dedicated memory ■ nVidia N10P-GE with 1-GB dedicated memory Maintenance and Service GuideMaintenance and Service Guide 1–1
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Product description Category Description Panels 15.6-inch, WXGA panel (1366 × 768) Typical brightness 220 nits Webcam Low profile VGA camera Fixed (no tilt) Activity LED 640 × 480 by 24 frames per second Memory 2 customer-accessible/upgradable memory module slots Supports dual-channel memory PC3, 1066 MHz front side bus (FSB), DDR3 Supports up to 8 GB of system RAM in the following configurations: ■ 8192-MB total system memory (4096 MB × 2, dual-channel) ■ 6144-MB total system memory (2048
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Product description Category Description Support for the following WLAN formats: ■ Broadcom 4322 802.11 a/b/g/n WLAN ■ Broadcom 4312 802.11b/g WLAN ■ Intel 512AN 802.11 a/b/g Half-Mini Card (HMC) WLAN ■ Intel 512AN 802.11 a/g/n Half-Mini Card (HMC) WLAN TV Tuner Integrated NTSC/ATSC/QAM hybrid TV tuner module with F-PAL jack (select models only) Integrated worldwide analog DVB-T TV tuner module with PAL jack (select models only) Integrated worldwide analog DVB-T TV tuner module with F-PAL jack
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Product description Category Description Operating system Preinstalled: Windows 7 Serviceability End-user replaceable parts: AC adapter Battery (system) Hard drive Memory module MiniCard components Optical drive 1–4 Maintenance and Service Guide
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2 External component identification Top components Display components Item Component Description Internal microphones (2) Record sound. 1 Webcam light On: The webcam is in use. 2 Webcam Records audio and video and captures still photographs. 3 Maintenance and Service Guide 2–1
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External component identification TouchPad Item Component Function TouchPad light ■ White: TouchPad is enabled. 1 ■ Amber: TouchPad is disabled. TouchPad* Moves the pointer and selects or activates items on the screen. 2 Left TouchPad button* Functions like the left button on an external mouse. 3 TouchPad on/off button Enables/disables the TouchPad. 4 TouchPad scroll zone Scrolls up or down. 5 Right TouchPad button* Functions like the right button on an external mouse. 6 *This table describ
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External component identification Buttons, speakers, and fingerprint reader . Item Component Description Speakers (2) Produce sound 1 Power button* ■ When the computer is off, press the button to turn on the computer. 2 ■ When the computer is on, press the button briefly to initiate Sleep. ■ When the computer is in the Sleep state, press the button briefly to exit Sleep. ■ When the computer is in Hibernation, press the button briefly to exit Hibernation. If the computer has stopped respond
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External component identification Keys Item Component Function esc key Displays system information when pressed in combination with the fn key. 1 fn key Executes frequently used system functions when pressed in combination with 2 a function key or the esc key. Windows logo key Displays the Windows Start menu. 3 Windows applications key Displays a shortcut menu for items beneath the pointer. 4 Integrated numeric keypad keys Can be used like the keys on an external numeric keypad. 5 Fu
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External component identification Lights Item Component Description Power lights (2)* ■ On: The computer is on. 1 ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. Battery light (beside power connector) ■ On: A battery is charging. 2 ■ Blinking: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. ■ Off: If the computer is pl
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External component identification Item Component Description Wireless ■ Blue: An integrated wireless device, such as a wireless local 9 area network (WLAN) device and/or a Bluetooth® device, is on. ■ Amber: All wireless devices are off. Num Lock The integrated numeric keypad is enabled, or num lock is enabled - on a connected optional numeric keypad. *The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The power light on th
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External component identification Left-side components Item Component Function External monitor port Connects an external VGA monitor or projector. 1 Expansion port 3 Connects the computer to an optional docking device or an optional 2 expansion product. The computer has only one expansion port. The term expansion port 3 ✎ describes the type of expansion port. RJ-45 (network) jack Connects a network cable. 3 HDMI port (select models only) Connects an optional video or audio device, such as
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External component identification Right-side components Item Component Function Optical drive Reads optical discs and, on select models, also writes to optical discs. 1 Optical drive light Blinking: The optical drive is being accessed. 2 USB ports (2) Connect optional USB devices. 3 TV antenna/cable jack (select models Connects a TV antenna, a digital cable device, or a satellite device that 4 only) receives standard or high-definition TV broadcasts. RJ-11 (modem) jack (select models Connects
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External component identification Bottom components Item Component Function Hard drive bay Holds the hard drive. 1 Vents (7) Enable airflow to cool internal components. 2 The computer fan starts up automatically to cool internal components ✎ and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery bay Holds the battery. 3 Memory module compartment Contains the memory module. 4 Also holds the WLAN module, TV tuner card (select models o
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3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number located on the service tag. Component Description 1 Product name This is the product name affixed to the front of the computer. 2 Serial number (s/n) This is an alphanumeric identifier that is unique to each product. 3 Part number/ product number (p/n) This number provides specific information about the product’s hardware components. The part number helps
