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Maintenance and Service
Guide
HP Compaq Business Notebook nc6000
Document Part Number: 335167-001
November 2003
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.
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© 2003 Hewlett-Packard Development Company, L.P. Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation. Intel® and Pentium® are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth® is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. The information contained herein is subject to change without notice. The only
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Contents 1 Product Description 1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10 1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–12 1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–12 1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–13 1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . .
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Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2 3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–8 3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . 3–9 3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . .
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Contents 5.16 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–34 5.17 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38 5.18 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–41 5.19 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43 5.20 Bottom Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–45 5.21 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47 6 Specif
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1 Product Description The HP Compaq Business Notebook nc6000 offers advanced modularity, a Mobile Intel® Pentium® 4 Processor-M with 64-bit architecture, an ATI MOBILITY RADEON 9600 graphics controller with 64 or 32 MB of discrete video memory, and extensive multimedia support. HP Compaq Business Notebook nc6000 Maintenance and Service Guide 1–1
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Product Description 1.1 Models Notebook models are shown in Tables 1-1 and 1-2. Table 1-1 HP Compaq nc6000 Model Naming Conventions Key C P 180 S4 60 Y Ci 10 P XXXXXX-XXX 12 3 4 5 6 7 8 9 10 Key Description Options 1 Brand/Series C = HP nc6000 designator 2 Processor type P = Mobile Intel Pentium 4 Processor-M 3 Processor speed 180 = 1.8-GHz 150 = 1.5-GHz 170 = 1.7-GHz 140 = 1.4-GHz 160 = 1.6-GHz 4 Display type/ S = SXGA+ 4 = 14.x-in size/resolution X = XGA 5 Hard drive size 80 = 80-GB 40 = 40-GB
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Product Description Table 1-2 HP Compaq nc6000 Models All HP Compaq nc6000 models feature: ■ Dual Stick (TouchPad and pointing stick) pointing device ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 3-year warranty on parts and labor Cnc6000 P 170 S4 60 Y Gm 51 P United States DQ882A ABA Cnc6000 P 170 S4 60 W Gp 51 P Australia DS804P ABG Cnc6000 P 170 S4 60 W Gp 51 2 Australia DS803P ABG Cnc6000 P 170 X4 60 D Gn 51 P Latin America DT486A ABM Cnc6000 P 160 S4 60 W Gj 51 P Norway DJ299A ABN Cnc6
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Product Description Table 1-2 HP Compaq nc6000 Models (Continued) Cnc6000 P 160 X4 40 W Gj 51 P Belgium DJ256A UUG The Netherlands DJ256A ABH Denmark DJ256A ABY Norway DJ256A ABN Europe DJ256A ABB Portugal DJ256A AB9 France DJ256A ABF Spain DJ256A ABE Germany DJ256A ABD Sweden DJ256A AK8 Greece DJ256A AB7 Switzerland DJ256A UUZ Iceland DJ256A A2M United Kingdom DJ256A ABU Italy DJ256A ABZ Cnc6000 P 160 X4 40 W Gj 51 2 Belgium DJ257A UUG The Netherlands DJ257A ABH Denmark DJ257A ABY Norway DJ257A
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Product Description Table 1-2 HP Compaq nc6000 Models (Continued) Cnc6000 P 160 X4 40 W Gn 51 P Asia Pacific DP894A UUF Korea DP894A AB1 Australia DP894A ABG Latin America DP894A ABM and The Netherlands DP894A ABH DS860P ABG Norway DP894A ABN Belgium DP894A UUG People’s DP894A AB2 Brazil DP894A AC4 Republic Czech Republic DP894A AKB of China Denmark DP894A ABY Poland DP894A AKD Europe International DP894A ABB Portugal DP894A AB9 France DP894A ABF Russia DP894A ACB French Canada DP894A ABC Saudi
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Product Description Table 1-2 HP Compaq nc6000 Models (Continued) Cnc6000 P 160 X4 40 W Gn 51 2 Asia Pacific DP895A UUF Korea DP895A AB1 Australia DP895A ABG Latin America DP895A ABM and The Netherlands DP895A ABH DS859P ABG Norway DP895A ABN Belgium DP895A UUG People’s DP895A AB2 Brazil DP895A AC4 Republic Czech Republic DP895A AKB of China Denmark DP895A ABY Poland DP895A AKD Europe International DP895A ABB Portugal DP895A AB9 France DP895A ABF Russia DP895A ACB French Canada DP895A ABC Saudi
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Product Description Table 1-2 HP Compaq nc6000 Models (Continued) Cnc6000 P 150 X4 40 W Gn 25 P Hong Kong DS807P AB5 Cnc6000 P 150 X4 30 W Gg 10 H Germany DJ324S ABD Cnc6000 P 150 X4 30 D Gm 25 P Europe International DQ881A ABB United States DQ881A ABA Cnc6000 P 140 X4 40 W Gm 25 P Japan DT641P ABJ Japan/English DT641P ACF Cnc6000 P 140 X4 40 W Gp 25 P Australia DS802P ABG Cnc6000 P 140 X4 40 W Gp 25 2 Australia DS801P ABG Cnc6000 P 140 X4 40 W Gb 25 P Asia Pacific DT636P UUF Taiwan DT811P AB0 K
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Product Description Table 1-2 HP Compaq nc6000 Models (Continued) Cnc6000 P 140 X4 40 D Mn 51 P United States DT868A ABA Cnc6000 P 140 X4 40 C Gn 51 P Asia Pacific DS652C UUF Cnc6000 P 140 X4 30 Y Gn 25 P United States DS825C ABA Cnc6000 P 140 X4 30 W Gi 25 P Belgium DJ333A UUG Norway DJ333A ABN Denmark DJ333A ABY Poland DJ333A AKD France DJ333A ABF Portugal DJ333A AB9 Germany DJ333A ABG Spain DJ333A ABE Greece DJ333A AB7 Sweden DJ333A AK8 Iceland DJ333A A2M Switzerland DJ333A UUF Italy DJ333A A
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Product Description Table 1-2 HP Compaq nc6000 Models (Continued) Cnc6000 P 140 X4 30 D Gp 25 P Asia Pacific DT412C UUF The Netherlands DJ254A ABH Belgium DJ254A UUG and Czech Republic DJ254A AKB DT412C ABH Denmark DJ254A ABY Norway DJ254A ABN Europe DJ254A ABB People’s DT412C AB2 France DJ254A ABF Republic and of China DT412C ABF Poland DJ254A AKD French Canada DT412C ABC Portugal DJ254A AB9 Germany DJ254A ABD, Russia DJ254A ACB DT412C ABD, Slovenia DJ254A AKN and Spain DJ254A ABE DJ326S ABD Sw
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Product Description Table 1-2 HP Compaq nc6000 Models (Continued) Cnc6000 P 140 X4 30 D Gn 25 P Australia DS798P ABG United States DH913U ABA French Canada DH913U ABC and Hong Kong DS806P AB5 DS847C ABA Cnc6000 P 140 X4 30 D Gn 25 2 Australia DS797P ABG 1.2 Features ■ Mobile Intel Pentium 4 1.8-GHz Processor-M, with 2.0-MB L2 cache, varying by notebook model. ■ Mobile Intel Pentium M 1.7-, 1.6-, 1.5-, and 1.4-GHz processors, all with 1.0-MB L2 cache, varying by notebook model. ■ 14.1-inch SXG
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Product Description ■ Integrated 10/100/1000BASE-T Ethernet local area network (LAN) NIC with RJ-45 connector ■ Integrated wireless support for Bluetooth® LAN and Mini PCI 802.11a/b/g LAN devices ■ Support for two Type II or one Type III PC Card slots with support for both 32-bit (CardBus) and 16-bit PC Cards ■ External 65-watt AC adapter with power cord ■ 8- or 6-cell Li-Ion battery pack ■ Stereo speakers ■ Support for the following devices in the MultiBay: ❏ 24X Max CD-ROM drive ❏ 24X Max D
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Product Description 1.3 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 5.3, “Preparing the Notebook for Disassembly,” for more information). 2. Remove the real time clock (RTC) battery (refer to Section 5.18, “RTC Battery”). 3. Wait approximately five minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC pow
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Product Description 1.5 External Components The external components on the front and left side of the notebook are shown below and described in Table 1-3. Front and Left-Side Components Maintenance and Service Guide 1–13
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Product Description Table 1-3 Front and Left-Side Components Item Component Function 1 Audio line-out jack Produces system sound when connected to optional powered stereo speakers, headphones, headset, or television audio. 2 Microphone jack Connects an optional monaural microphone. 3 Hard drive bay Holds the primary hard drive. 4 MultiBay device slot Holds a MultiBay device. 5 Infrared port Provides wireless communication between the notebook and an optional IrDA-compliant device. 6 Mute bu
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Product Description The notebook rear panel and right-side components are shown below and described in Table 1-4. Rear Panel and Right Side Components Table 1-4 Rear Panel and Right-Side Components Item Component Function 1 Battery slot Holds the primary battery. 2 PC Card eject buttons Release PC Card devices from the PC Card slots. 3 PC Card slots (2) Support optional Type I, Type II, or Type III 32-bit (CardBus) or 16-bit PC Cards. 4 Secure Digital (SD) Accepts SD Cards and MultiMediaCards
