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HP ENVY m6 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
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© Copyright 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is su
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ................................................................................... 10 Locating hardware ................................................................................................................. 10 Locating software ........................................................................
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Electrostatic discharge damage .................................................................. 43 Packaging and transporting guidelines ........................................ 44 Component replacement procedures ........................................................................................ 46 Service tag ............................................................................................................. 46 Battery ...........................................................
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7 Backing up, restoring, and recovering .......................................................................... 104 Creating recovery media and backups ................................................................................... 104 Creating HP Recovery media .................................................................................. 105 Restore and recovery ............................................................................................................ 106 Using Wi
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viii
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1 Product description Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor Product Name HP ENVY m6 Notebook PC √√ Processors ● AMD® A10-5750M 2.50-GHz √ processor (turbo up to 3.50-GHz; 1600- MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A10-4600M 3.20-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ●
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Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor ● Processors (continued) Intel Quad Core i7-3632QM 2.20-GHz √ processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 35 W) ● Intel Quad Core i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 6.0-MB L3 cache, 35 W) ● Intel Quad Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz, 1600-MHz FSB, 4.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3230M 2.60-GHz p
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Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor Graphics Switchable discrete graphics: AMD √ Radeon™ HD 7670M with 2048-MB of dedicated video memory (128-MB × 16 DDR3 900-MHz × 8 pcs) Internal graphics: ● AMD Radeon HD 7660G graphics on computer models equipped with an AMD A10-4600M processor ● AMD Radeon HD 7640G graphics on computer models equipped with an AMD A8-4500M processor ● AMD Radeon HD 7520G graphics on computer models equi
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Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor Panel 15.6-in, white light-emitting diode (WLED), √√ SVA, HD, slim (3.2-mm), BrightView (1366×768) display; typical brightness: 200 nits All display assemblies include one or two wireless local area network (WLAN) antenna cables Supports low voltage differential signalling (LVDS) Memory Two customer-accessible/upgradable memory √√ module slots DDR3-1600-MHz dual channel support on compute
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Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5- √√ mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Supports the following hard drives: ● 1-TB, 5400-rpm, 9.5-mm (not supported on computer models equipped with Windows 7 Starter, 32-bit operating system) ● 750-GB, 7200-rpm and 5400-rpm, 9.5- mm (not supported on compu
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Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor Ethernet Integrated 10/100/1000 network interface √√ card (NIC) Wireless Integrated wireless local area network √√ (WLAN) options by way of wireless module One or two WLAN antennas built into display √√ assembly, varying by computer model Support for the following WLAN formats: √√ ● Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter ● Atheros WB225 802.11b/g/n 1×1
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Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor ● Ports Combination audio-out (stereo √ headphone)/audio-in (mono microphone) ● HDMI v1.4 supporting: up to 1920×1200 @ 60Hz ● HP Smart AC adapter ● RJ-45 (Ethernet Gigabit support with LED indicators) ● USB 3.0 ports on computer: 2 on left side, 1 on right side ● USB 2.0 ports on computer: 1 on right side ● USB port allocation: ◦ One for the computer ◦ One for the fingerprint reader ◦ O
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Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor ◦ One for the MiniCard ◦ One for the webcam/microphone module VGA (Dsub 15 pin) supporting: 2048×1536 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide- aspect vs. standard aspect video Keyboard/pointing Full-size (15.6-in.), duracoat, island-style √√ devices keyboard with numeric keypad Gesture support: MultiTouch gestures enabled, √√ two-fing
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Category Description Computer model Computer model equipped with equipped with AMD processor Intel processor Operating system Preinstalled: √√ ● Windows® 8 Professional 64-bit ● Windows 8 Standard 64-bit Serviceability End user replaceable parts: √√ ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module 9
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2 External component identification Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed in your computer. Locating software ▲ To find out what software is installed on your computer, from the Start screen, right-click using the mouse or swipe from the top of the TouchPad to reveal the app
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Display Item Component Description (1) Internal microphones (2) Record sound. (2) Webcam light On: The webcam is in use. (3) HP TrueVision HD webcam Records video, captures still photographs, and provides access to video conferences and online chat by means of streaming video. To use the webcam, from the Start screen, type c, and then select CyberLink YouCam from the list of applications. (4) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. *The antennas are not vi
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Button, speakers, and fingerprint reader Item Component Description ● (1) Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding the power button will result in the loss of unsaved information. If the comp
