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HP ENVY 17
Maintenance and Service Guide
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© Copyright 2010 Hewlett-Packard Development Company, L.P. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an addition
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice ENWW
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 6 Top components ....................................................................................................................... 6 Display components ....................................................................
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Component replacement procedures ........................................................................................ 35 Service tag ............................................................................................................. 35 Computer feet ......................................................................................................... 36 Battery ................................................................................................................... 37
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7 Backup and recovery ...................................................................................................... 88 Recovery discs ....................................................................................................................... 89 Performing a system recovery .................................................................................................. 90 Recovering using the dedicated partition (select models only) .......................................
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viii ENWW
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1 Product description Category Description Product Name HP ENVY 17 Processors Intel® Quad Core™ processors (support Intel Turbo Boost Technology): ● Intel Quad Core i7-840QM 1.86-GHz processor (SC turbo up to 3.20-MHz), 8-MB L3 cache, 1333-MHz front side bus (FSB), 45-W ● Intel Quad Core i7-820QM 1.73-GHz processor (SC turbo up to 3.06-GHz), 8-MB L3 cache, 45-W ● Intel Quad Core i7-740QM 1.73-GHz processor (SC turbo up to 2.93-GHz), 6-MB L3 cache, 1333-MHz FSB, 45-W ● Intel Quad Core i7-720QM 1.
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Category Description Panel 17.3-in, WVA full high-definition (FHD), LED, AntiGlare (1920×1080, 6 mm) display; typical brightness: 300 nits 17.3-in, SVA high-definition+ (HD+), LED, AntiGlare (1600×900, 6 mm) display; typical brightness: 200 nits All display assemblies include 2 wireless local area network (WLAN) antenna cables Supports flush display panel cover Supports 16:9 ultra wide aspect ratio Lighted logo on top bezel Memory 2 customer-accessible/upgradable memory module slots Supports du
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Category Description Supports the following dual hard drive configurations: ● 2 TB: 1-TB HD (5200-rpm, 12.5-mm) × 2 ● 1500 GB: 750-GB HD (5200-rpm, 12.5-mm) × 2 ● 1280 GB: 640-GB HD (7200-rpm, 9.5-mm) × 2 ● 1280 GB: 640-GB HD (5400-rpm, 9.5-mm) × 2 ● 1000 GB: 500-GB HD (7200-rpm, 9.5-mm) × 2 ● 800 GB: 160-GB SSD + 640-GB HD (7200-rpm, 9.5-mm) ● 800 GB: 160-GB SSD + 640-GB HD (5400-rpm, 9.5-mm) ● 660 GB: 160-GB SSD + 500-GB HD (7200-rpm, 9.5-mm) ● 640 GB: 320-GB HD (7200-rpm, 9.5-mm) × 2 Suppor
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Category Description Ethernet Integrated 10/100/1000 GB network interface card (NIC) Wireless Integrated wireless local area network (WLAN) options by way of wireless module: Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter ● Intel Centrino Advanced-N 6200 802.11a/b/g/n WLAN module Integrated personal area network (PAN) options by way of Bluetooth® module: Support for no-WPAN option Intel Centrino Bluetooth
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Category Description Support for the following batteries: ● 9-cell, 2.80-Ah (93-Wh) Li-ion battery ● 6-cell, 2.80-Ah (62-Wh) Li-ion battery Security Security cable slot Operating system Preinstalled: ● Windows® 7 Home Premium 64 ● Windows 7 Professional 64 ● Windows 7 Ultimate ● Linux embedded HP QuickWeb Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive (primary and secondary) ● RTC battery ● WLAN module ● Memory modules (2) ENWW 5
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2 External component identification Top components Display components Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures still photographs. 6 Chapter 2 External component identification ENWW
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Item Component Description (5) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices t
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Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions. (5) Windows applications key Displays a shortcut menu for items beneath the pointer. (6) Integrated numeric keypad Can be used like an external numeric keypad.
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Lights Item Component Description ● (1) TouchPad off indicator Amber: The TouchPad is off. ● Off: The TouchPad is on. ● (2) Caps lock light White: Caps lock is on. ● Off: Caps lock is off. ● (3) Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● (4) Mute light Amber: Computer sound is off. ● Off: Computer sound is on. ● (5) Wireless light White: An integrated wireless device, such as a wireless local area n
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TouchPad Item Component Description (1) TouchPad off indicator Turns the TouchPad on and off. Quickly double-tap the TouchPad off indicator to turn the TouchPad on and off. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. (4) TouchPad zone Moves the pointer and selects or activates items on the screen. 10 Chapter 2 External component identification ENWW
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Front components Item Component Description ● (1) Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● (2) Drive light Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. (3) Speakers (2) Produce sound. ENWW Front componen
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Left-side components Item Component Description (1) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) External monitor port Connects an external VGA monitor or projector. (3) RJ-45 (network) jack Connects a network cable. (4) Mini DisplayPort Connects an optional digital display device such as a high performance mo
