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Compaq X Gaming PC
Warranty and
Support Guide
1 Year Parts and Labor
1 Year Technical Telephone Support
24 Hours a Day, 7 Days a Week
IMPORTANT NOTE
Product failure or issues that arise from altering the hardware configuration or component
performance, such as overclocking, is not covered under warranty. If you experience a
problem with your new Compaq X, DO NOT RETURN YOUR COMPUTER TO YOUR
RETAILER. We have specialists available to help you with your technical support question
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Don’t Forget to Register! 3 Contact Total Care by phone 24 hours a day, seven days a week, at (U.S. only) 1-(800)-652-6672 Click “Register with Compaq” (1-800-OK Compaq). Support is available in both English and Spanish (U.S. only). When you call, please have on your desktop or go to: your product model number, serial number, and date http://register.hp.com of purchase available. Telephone support is free during your limited warranty period. NOTE: You can view your PC product numb
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Total Care Phone Support For more information please visit Even after your warranty has ended, HP can still provide US Only you with service and support options. http://www.hp.com/home/ownerservices or call: 1-(866)-234-1377 For Visa and MasterCard holders in the United States • and Canada, please call 1-(800)-652-6672 or for products sold in Canada only visit (1-800-OK Compaq). The fee is U.S. $40* per call, http://www.hp.ca/ownerservices charged to your Visa or MasterCard. or call
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Software Rollback This Microsoft Windows XP Application and Driver Recovery If the problem • • feature is part of the Windows Installer program used with the PC seems to be with only one program or one with the Add or Remove Programs utility in the Control driver, it may be that the application program or the Panel. It can revert to the previous version of a software driver program is damaged. You can reinstall individual program if an installation fails when you are installing a factor
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Using Recovery CDs/DVDs 1 You can recover (bring back) the operating system and programs that were included on your hard disk drive just as they were when you bought the computer. NOTE: A hard disk drive is a disk inside the computer that stores the operating system, programs, and data. 2 You recover the operating system and programs directly from your hard disk drive, where a copy was placed for your convenience. We call this part of your hard disk drive the “recovery partition.” The
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To use this program, your PC must have a CD-RW drive, To Start the Recovery Tools CD: DVD Writer drive, or other drive that can write to the CDs or 1 Click Start on the taskbar. DVDs. If necessary, purchase a Windows XP-compatible 2 Choose All Programs. drive from your local PC or electronics store. 3 Choose PC Help & Tools. The PC includes a blank DVD in the accessory box, which 4 Click Compaq Recovery Tools CD. The tools window you can use for making a system recovery DVD if you ha
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In the unlikely event that you replace the hard disk drive, To Start Application Recovery: or somehow damage the data in the special recovery 1 Close all applications and folders. partition on the hard disk drive, use recovery discs to 2 Uninstall the existing (damaged) application. reinstall the operating system and software on the hard disk 3 Click Start on the taskbar. drive. See ”System Recovery Using Recovery Discs.” 4 Choose All Programs. Make your own recovery discs (CDs or DV
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3 Turn off the PC: System Recovery • If the PC works: Click Start on the taskbar, click Turn Using Recovery Discs Off Computer, and then click Turn Off. Make your own recovery CDs/DVDs before you need them; Or recovery discs are not included with your PC. See “Creating • Press and hold the On button approximately Recovery CDs/DVDs.” 5 seconds until the PC turns off. Starting System Recovery Using 4 Disconnect all peripheral devices from the PC except the monitor, the keyboard, and t
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COMPAQ X GAMING PC PRODUCTS This Limited Warranty applies only to HP-branded and Hardware Limited Warranty Compaq-branded hardware products (collectively referred Hardware: to in this Limited Warranty as “HP Hardware Products”) sold by or leased from Hewlett-Packard Company, its Original Systems — 1 year worldwide subsidiaries, affiliates, authorized resellers, or Technical phone assistance to diagnose country/region distributors (collectively referred to in this potential hardware i
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During the Limited Warranty Period, HP will, at its discretion, Exclusive Remedy repair or replace any defective component. All component TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, parts or hardware products removed under this Limited these terms and conditions constitute the complete and Warranty become the property of HP. In the unlikely event exclusive warranty agreement between you and HP that your HP Hardware Product has recurring failures, HP, regarding the HP Hardware Product
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Carry-in Warranty Service Limited Warranty Period Under the terms of carry-in service, you will be required to The Limited Warranty Period for an HP Hardware Product is deliver your HP Hardware Product to an authorized service a specified, fixed period commencing on the date of location for warranty repair. You must prepay any shipping purchase. The date on your sales receipt is the date of charges, taxes, or duties associated with transportation of purchase unless HP or your reseller i
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Software Technical Support Options and Software Software Technical Support for your HP Software, HP Limited Warranties pre-installed third-party software and third-party software purchased from HP is available from HP via multiple contact The Limited Warranty terms and conditions for most methods, including electronic media and telephone, for HP-branded options (HP Options) are as set forth in the ninety (90) days from date of purchase. See “Contacting Limited Warranty applicable to the
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e. Freeware. Notwithstanding the terms and conditions of End User License Agreement this EULA, all or any portion of the Software Product which PLEASE READ CAREFULLY BEFORE USING THIS constitutes non-proprietary HP software or software provided EQUIPMENT: This End-User License Agreement (“EULA”) is a under public license by third parties (“Freeware”), is legal agreement between (a) you (either an individual or licensed to you subject to the terms and conditions of the a single entity) a
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5. PROPRIETARY RIGHTS. All intellectual property rights in 10. LIMITATION OF LIABILITY. Notwithstanding any the Software Product and user documentation are owned by damages that you might incur, the entire liability of HP and HP or its suppliers and are protected by law, including but any of its suppliers under any provision of this EULA and not limited to United States copyright, trade secret, and your exclusive remedy for all of the foregoing shall be trademark law, as well as other applic
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14. APPLICABLE LAW. This EULA is governed by the laws © 2004 Hewlett-Packard Development Company, L.P. The of the State of California, U.S.A. information contained herein is subject to change without notice. All other product names mentioned herein may be 15. ENTIRE AGREEMENT. This EULA (including any trademarks of their respective companies. The only addendum or amendment to this EULA which is included warranties for HP products and services are set forth in the with the HP Product) is t
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DECLARATION OF CONFORMITY According to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: Hewlett-Packard Company 10500 Ridgeview Court Cupertino, CA 95014 declares, that the product(s) Product: Personal computer Model Number(s): S0000, SR1000, SA3000, m000, m1000, m5000, d1000, a000, t000, 8000, 9000 series Product Options: All conforms to the following Product Specifications: Safety: IEC 60950: 1999 / EN60950: 2000 IEC 60
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Operating Specifications Electrical ratings: 100–127 V/200–240 V, 4/2 A or 6/3 A or 8/4 A, 50/60 Hz Operating temperature: 5° to 35° C Storage temperature: –30° to 65° C Operating humidity: 15 to 80% @ 26° C Operating altitude: 0–2286 m Storage altitude: 0–4572 m Regulatory and Safety Information WARNING: Text set off in this manner indicates that failure to follow directions could result in damage to equipment, loss of information, bodily harm, or loss of life. WARNING: T
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Consumer Information and FCC FCC Regulatory and Safety Information Requirements (USA Only) Telephone Connection Federal Communications Commission (FCC) Radio This equipment complies with Part 68 of the Federal Frequency Interference Statement • Communications Commission rules. These rules permit this device to be directly connected to the telephone WARNING: This equipment has been tested and network. Standardized jacks are used for these found to comply with the limits for a Class
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ENERGY STAR Compliance WARNING: The Load Number .9 assigned to each terminal device denotes the percentage of Products marked with the ENERGY ® the total load to be connected to a telephone STAR logo on the packaging box loop; this is used by the device to prevent qualify with the U.S. Environmental overloading. The termination on a loop may Protection Agency’s ENERGY STAR consist of any combination of devices, subject guidelines for energy efficiency. only to the requirement that
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AC Power Safety Warning Laser Safety Statement Class 1 LED Product WARNING: Install the computer near an AC outlet. The AC power cord is your PC’s main AC The CD and DVD drives contain a laser system and are disconnecting device and must be easily classified as a “Class 1 Laser Product” under a U.S. accessible at all times. For your safety, the Department of Health and Human Services (DHHS) power cord provided with your PC has a Radiation Performance standard according to the Radia
