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Maintenance and Service Guide HP Compaq Business Notebook nc8000 HP Compaq Mobile Workstation nw8000 Document Part Number: 333954-002 January 2004 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.
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© Copyright 2004 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. The information contained herein is subject to change without notice. The
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Contents 1 Product Description 1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14 1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–16 1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–16 1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–17 1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . .
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Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2 3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–8 3.4 Miscellaneous Cable Kit Components . . . . . . . . . . . 3–9 3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–10 3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12 4 Removal and Replacement
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Contents 5.15 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29 5.16 Security Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30 5.17 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–31 5.18 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34 5.19 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–37 5.20 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38
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1 Product Description The HP Compaq Business Notebook nc8000 and HP Compaq Mobile Workstation nw8000 offer advanced modularity, an Intel® Pentium® M processor with 64-bit architecture, an ATI MOBILITY RADEON 9600 Pro graphics controller with 128 or 64 MB of discrete video memory, and extensive multimedia support. HP Compaq Business Notebook nc8000 and HP Compaq Mobile Workstation nw8000 Maintenance and Service Guide 11
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Product Description 1.1 Models Notebook model information is shown in Tables 1-1 through 1-3. Configuration code LY2Z applies to all models of the HP Compaq Business Notebook nc8000. Configuration code MDBZ applies to all models of the HP Compaq Mobile Workstation nw8000. Table 1-1 HP Compaq Business Notebook nc8000 and HP Compaq Mobile Workstation nw8000 Model Naming Conventions Key Cnc P 320 Y7 80 Y Gg 10 H XXXXXX-XXX 12 3 4 5 6 7 8 9 10 Key Description Options 1 Brand/Series C = HP Compaq
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Product Description Table 1-1 HP Compaq Business Notebook nc8000 and HP Compaq Mobile Workstation nw8000 Model Naming Conventions (Continued) 7 Integrated G = Combination b = 802.11b communication/ modem + GB NIC d = 802.11a/b/g wireless device N = None g = 802.11a/b + Bluetooth® i = 802.11b + Bluetooth j = 802.11g + Bluetooth k = 802.11a/b + Bluetooth m = 802.11a/b/g + Bluetooth p = Bluetooth 8 RAM 10 = 1.0-GB 51 = 25 = 256-MB 512-MB 9 Operating system P = Microsoft® Windows® XP Profession
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Product Description Table 1-2 HP Compaq Business Notebook nc8000 Models These HP Compaq Business Notebook nc8000 models feature the following: ■ Dual point (pointing stick and TouchPad) pointing device ■ 128-MB discrete video memory ■ 8-cell, lithium ion (Li-Ion) battery pack ■ 3-year warranty on parts and labor Cnc8000 P 170 U5 60 Y Gm 51 P Asia Pacific DQ617A UUF Japan DQ617A ABJ Belgium DQ617A UUG The Netherlands DQ617A ABH Denmark DQ617A ABY Norway DQ617A ABN France DQ617A ABF Portugal DQ617
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Product Description Table 1-2 HP Compaq Business Notebook nc8000 Models (Continued) These HP Compaq Business Notebook nc8000 models feature the following: ■ Dual point (pointing stick and TouchPad) pointing device ■ 64-MB discrete video memory ■ 8-cell, Li-Ion battery pack ■ 3-year warranty on parts and labor Cnc8000 P 170 X5 60 W Gm 51 P French Canada DH918U ABC United States DH918U ABA Cnc8000 P 160 S5 40 W Gj 51 2 Belgium DJ242A UUG The Netherlands DJ242A ABH Denmark DJ242A ABY Norway DJ242A
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Product Description Table 1-2 HP Compaq Business Notebook nc8000 Models (Continued) Cnc8000 P 160 S5 40 D Gn 51 P Asia Pacific DN889A UUF Latin America DN889A ABM Australia DN889A ABG The Netherlands DN889A ABH Belgium DN889A UUG Norway DN889A ABN Brazil DN889A AC4 People’s DN889A AB2 Republic Czech Republic DN889A AKB of China Denmark DN889A ABY Poland DN889A AKD Europe DN889A ABB Portugal DN889A AB9 France DN889A ABF Russia DN889A ACB French Canada DN889A ABC Saudi Arabia DN889A ABV Germany DN
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Product Description Table 1-2 HP Compaq Business Notebook nc8000 Models (Continued) Cnc8000 P 160 S5 40 D Gn 51 2 Asia Pacific DN890A UUF Latin America DN890A ABM Australia DN890A ABG The Netherlands DN890A ABH Belgium DN890A UUG Norway DN890A ABN Brazil DN890A AC4 People’s DN890A AB2 Republic Czech Republic DN890A AKB of China Denmark DN890A ABY Poland DN890A AKD Europe DN890A ABB Portugal DN890A AB9 France DN890A ABF Russia DN890A ACB French Canada DN890A ABC Saudi Arabia DN890A ABV Germany DN
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Product Description Table 1-2 HP Compaq Business Notebook nc8000 Models (Continued) Cnc8000 RP 150 U5 60 W Gj 51 P Europe DU250S#ABB Cnc8000 RP 150 X5 40 D Gi 25 P People’s Republic DT818P#AB2 of China Cnc8000 RP 150 X5 40 D Gp 25 2 Belgium DJ244A#UUG Norway DJ244A#ABN Czech Republic DJ244A#AKB Poland DJ244A#AKD Denmark DJ244A#ABY Portugal DJ244A#AB9 Europe DJ244A#ABB Russia DJ244A#ACB France DJ244A#ABF Saudi Arabia DJ244A#ABV Germany DJ244A#ABD Slovenia DJ244A#AKN Greece DJ244A#AB7 Spain DJ244A
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Product Description Table 1-2 HP Compaq Business Notebook nc8000 Models (Continued) Cnc8000 RP 150 X5 40 W Gi 25 P People’s Republic DT819P#AB2 of China Cnc8000 RP 150 X5 60 W Gb 25 P Taiwan DT815P#AB0 Cnc8000 RP 150 Y5 40 D Gb 25 P People’s Republic DS814P#AB2 of China Cnc8000 RP 150 Y5 40 W Gi 51 P People’s Republic DT817P#AB2 of China Cnc8000 RP 150 Y5 60 W Gi 51 P United States DH936U#ABA French Canada DH936U#ABC Cnc8000 RP 150 Y5 60 W GN 51 H Europe DU256S#ABB Cnc8000 RP 150 Y5 60 W Gb 51 P
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Product Description Table 1-3 HP Compaq Mobile Workstation nw8000 Models These HP Compaq Mobile Workstation nw8000 models feature the following: ■ Dual point (pointing stick and TouchPad) pointing device ■ 128-MB discrete video memory ■ TPM security card ■ 8-cell, Li-Ion battery pack ■ 3-year warranty on parts and labor Cnw8000 P 170 U5 60 Y Gd 10 P Asia Pacific DU536P UUF People’s DU536P AB2 Australia DU536P ABG Republic Hong Kong DU536P AB5 of China Japan DU536P ABJ Taiwan DU536P AB0 Korea DU5
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Product Description Table 1-3 HP Compaq Mobile Workstation nw8000 Models (Continued) These HP Compaq Mobile Workstation nw8000 models feature the following: ■ Dual point (pointing stick and TouchPad) pointing device ■ 128-MB discrete video memory ■ 8-cell, Li-Ion battery pack ■ 3-year warranty on parts and labor Cnw8000 P 170 U5 60 Y Gd 10 P Australia DU535P ABG People’s DU535P AB2 Hong Kong DU535P AB5 Republic Japan DU535P ABJ of China Korea DU535P AB1 Taiwan DU535P AB0 Cnw8000 P 170 U5 60 Y Gn
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Product Description Table 1-3 HP Compaq Mobile Workstation nw8000 Models (Continued) Cnw8000 P 170 U5 60 W Gm 51 P Asia Pacific DU534P UUF Cnw8000 P 170 U5 60 W Gd 10 P Asia Pacific DU535P UUF Japan DU529P ABJ Cnw8000 P 170 U5 60 W Gd 10 2 Japan DU530P ABJ Cnw8000 P 170 U5 60 W Gd 51 P Japan DU531P ABJ Cnw8000 P 170 S5 60 W Gk 51 P Europe DQ556A ABB Japan DQ556A ABJ France DQ556A ABF United Kingdom DQ556A ABU Germany DQ556A ABD United States DQ556A ABA Italy DQ556A ABZ Cnw8000 P 170 X5 60 W Gm 5
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Product Description Table 1-3 HP Compaq Mobile Workstation nw8000 Models (Continued) Cnw8000 P 170 U5 60 W Gg 51 P Belgium DJ294A UUG Spain DJ294A ABE Europe DJ294A ABB Sweden DJ294A AK8 France DJ294A ABF Switzerland DJ294A UUZ Germany DJ294A ABD United Kingdom DJ294A ABU Italy DJ294A ABZ Cnw8000 P 160 S5 40 W Gn 51 P French Canada DH920U ABC United States DH920U ABA Maintenance and Service Guide 113
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Product Description 1.2 Features ■ Intel Pentium M 1.7-, 1.6-, 1.5-, and 1.4-GHz processors, all with 1024-KB L2 cache and 400-MHz processor side bus, varying by notebook model ■ 15.1-inch UXGA (1600×1200), SXGA+ (1400×1050), or XGA (1024×768) TFT display with over 16.7 million colors, varying by notebook model ■ ATI MOBILITY RADEON 9600 Pro graphics controller with 128 or 64 MB of video memory, varying by notebook model ■ 80-, 60-, or 40-GB high-capacity hard drive, varying by notebook m
