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IP Office
4610/5610 Phone User Guide
15-601124 Issue 05a - (16 July 2009)
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© 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modi
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Contents 6.7 Phone Screen on Calling ..................................................................... 43 Contents 6.8 Display Call Timers ..................................................................... 43 6.9 Message Display Rate ..................................................................... 43 1. The Telephone 6.10 Visual Alerting ..................................................................... 43 1.1 Call Appearance Keys ..................................................
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Chapter 1. The Telephone 4610/5610 Phone Page 5 IP Office 15-601124 Issue 05a (16 July 2009)
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The Telephone: 1. The Telephone This guide covers the use of the 4610 and 5610 phones on IP Office. These phones are physically similar, however the 5610 is only supported on the IP Office whereas the 4610 is supported on a range of Avaya phone systems. The diagram below shows the main phone features: 1. Display, Call Appearance and Feature Buttons: The Call Appearance keys allow you to handle multiple calls with the display showing call information. There are 4 pages in the display; giving up
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Turns off the active speaker, handset, or headset microphone to prevent the other person from hearing you. The associated LED lights steadily when the handset or headset is muted. 10. HEADSET: With a headset connected, changes audio control from the handset or speaker to the headset. The associated LED lights steadily when the headset is active. 11. Headset Jack: Located on the side of the phone and provides a port for connecting a headset. 12. SPEAKER: Access the speakerphone. The light associa
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The Telephone: 1.1 Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your system administrator and are indicated as a=, b= and c=. Your system administrator can allocate a call appearance key with: · A Bridged Appearance A bridged appearance key matches the status and operation of the Call Appearance key on a pre-defined colleague’s phone. Hence, you can pick-up, make and receive cal
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1.2 Call Appearance Key Icons The icons displayed against the Call Appearance/Feature keys allow you to determine the status (for example, on HOLD) of each call. Icons also indicate whether a feature has been activated for a particular button. · Incoming Call: A symbol next to a call appearance key indicates an incoming call. To answer the call and put any other current call on hold, press the adjacent . · Connected: A symbol next to a call appearance key indicates that it is the currently
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The Telephone: System Features 1.4 Logging On Your administrator has created your initial configuration so that you will be automatically logged on to your home extension. However, you may be required to log in for the following reasons: · Forced login - if your configuration does not allow automatic login to your home extension. · To use an extension other than your own (hot desking) · If you, or somebody else, has logged you out of your extension. Note · When hot desking, any short codes yo
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1.6 No User The NoUser configuration will be used for extensions where the home user is not currently logged on, for example: · The home user is logged on to another extension · Forced login is enabled An extension set as NoUser will display the name "NoUser" and the extension number. If required, and you have been allocated a login code, you can logon using your extension number and login code. (see 11 Logging On ) Note · Although internal calls may be made from an extension marked NoUser, nor
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Chapter 2. Basic Call Handling Features 4610/5610 Phone Page 13 IP Office 15-601124 Issue 05a (16 July 2009)
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2. Basic Call Handling Features 2.1 Answering a Call When a call arrives at your phone, you may hear a ringing tone and a blinking bell icon ( ) icon appears against the associated call appearance key. To answer calls at your own extension: Do one of the following: · If you are not active on another call, answer the call using your handset, headset, or speakerphone. See 17 Speakerphone . 19 · If you are active on a call already, place the active call on hold (see Hold ), and then answer the inc
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Basic Call Handling Features: Answering a Call 2.2 Making a Call You can make calls from the phone using a variety of methods as follows: To manually make a call: 1. Dial the required number on the key pad. Remember to include the required access code (for example; 9 for an outside line) and listen to the progress of the call. 2. Adjust the speakerphone volume as necessary. To change the volume, press and . The eight volume levels are displayed. 3. If the call is not answered, press SPEAKER or
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2.4 Headset Working When a headset is to be used on your phone, it must be plugged in to the headset socket on the base of the phone. To activate the headset and switch off the handset, press HEADSET. The lamp beside the button is illuminated when headset working is activated. To answer an incoming call: · Press HEADSET. If you are already on a call: 1. Place the first call on hold 2. Press next to the flashing bell icon ( ). To clear a headset call: · Press DROP. To manually make a c
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Basic Call Handling Features: Headset Working 2.5 Speakerphone The built-in two-way speakerphone allows you to make and answer calls without lifting your handset. Speakerphones may not operate satisfactorily in every environment; such as in noisy locations. Note that while the speakerphone is in use the handset is muted. To make or answer a call without lifting the handset, or to use the speakerphone with any feature: 1. Press SPEAKER. The LED beside the button illuminates. 2. Make or answer
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2.6 Speed Dial The Speed Dial feature allows you to have the phone automatically dial calls to phone numbers stored in your personal 25 directory. See Dialling a Speed Dial Number . To make a call to a personal directory entry using the Speed Dial feature: 1. From the Home screen, press SpDial. The Speed Dial screen is displayed. 2. Press the button next to the entry you want to call. 3. If the entry you want is not displayed, press and to search through the entries or key the first letter
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Basic Call Handling Features: Redial 2.8 Mute During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time during a call. To prevent the other person on the line from hearing you: 1. Press MUTE. The other party cannot hear you. The indicator next to the MUTE button lights when mute is active. 2. To reinstate two-way c
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2.10 Transfer This feature allows you to transfer a call from your phone to another extension or outside number. 1.With a call in progress, press TRANSFER. 2.When you hear dial tone, dial the number to which the call is to be transferred. Then do one of the following: · To transfer the call without announcing it (an unsupervised transfer), press TRANSFER again. The transfer is complete. · To announce the call before transferring it (a supervised transfer), wait for the called party to answer:
