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Carrier VoIP
Nortel IP Phone 1150E User
Guide (CICM)
Release: CICM 10.1 MR2
Document Revision: 04.01
www.nortel.com
NN10300-025
.
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Carrier VoIP Release: CICM 10.1 MR2 Publication: NN10300-025 Document status: Standard Document release date: 24 April 2009 Copyright © 2009 Nortel Networks All Rights Reserved. Printed in Canada, the United States of America, and the United Kingdom LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED
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3 . Contents New in this release 7 Features 7 Terminal features customization, POR 330579 7 Other changes 7 Overview 9 IP Phone terminal description 10 Terminal display 12 Softkey functionality 13 ACD keys 14 Terminal indicators 14 USB keyboard 15 USB mouse 16 IP Phone 1150E menu systems 17 Logoff 17 Audio 17 Display 17 Feature 17 ACD Keys 18 Language 18 Time 19 User 19 History 19 Diagnostics 19 Upgrade 19 Menu hierarchy 20 How to use the navigation keys 20 Connecting the IP Phone to the LAN 21
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4 Logging off 25 Logging off from the network 25 Logging off the ACD queue 25 Using a handset 27 Agent features 29 Using the Activity feature 29 Answering an ACD call 30 Ending an ACD call 30 Using the Emergency feature 31 Using the Not Ready feature 31 Using the Make Set Busy feature 32 Answering a call from the supervisor 32 Calling the supervisor 33 Using the Walkaway feature 33 Supervisor features 35 Agent Status Lamp 36 Using the Answer Agent feature 36 Answering an emergency 36 Calling an
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5 Using the mute feature 50 Using call forward 53 Navigating the menu system 55 Navigating the main menu 55 Navigating the Audio menu 56 Navigating the Feature menu 56 Navigating the Time menu 57 Navigating the User menu 57 Using the Audio menu 59 Viewing and editing your audio profile 59 Changing the default volume 60 Resetting the default volume of the headset 60 Selecting a headset type 61 Selecting the dialpad feedback 61 Adjusting the contrast level of the display 63 Using the Feature menu
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6 Making a call using the directory 89 Using the Inbox 91 Accessing the Inbox 92 Viewing Inbox call information 92 Storing a number from the Inbox 93 Using the Inbox to make a call 93 Resetting the Inbox 94 Using the Outbox 95 Accessing the Outbox 95 Viewing Outbox call information 96 Storing a number from the Outbox 96 Using the Outbox to make a call 97 Resetting the Outbox 97 Configuring Bluetooth wireless headsets 99 Pairing a wireless headset with the IP Phone 99 Unpairing a wireless headset
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7 . New in this release The following sections detail what is new in Nortel IP Phone 1150E User Guide (CICM), (NN10300-025) for this release. • “Features” (page 7) “Other changes” (page 7) Features See the following sections for information about feature changes: “Terminal features customization, POR 330579” (page 7) Terminal features customization, POR 330579 This feature allows the message waiting indicator to emit different signals to indicate a missed call with no voice message, or a m
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8 New in this release Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks .
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9 . Overview The IP Phone 1150E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. When you are logged on to the network, the keypad of the IP Phone operates in the same way as a standard M5216 Meridian Business Set (MBS) telephone. With the correct permissions, additional services and features can be accessed using the softkeys of the function display area. The four softkeys located below the display area can consist of a Me
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10 Overview Figure 1 IP Phone 1150E components IP Phone terminal description The IP Phone 1150E offers these features: light-emitting diode (LED) indicator lamps Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009 Copyright © 2009 Nortel Networks .
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IP Phone terminal description 11 — supervisor talk/listen lamp — message waiting lamp — data waiting lamp — mute lamp — headset lamp — link lamp — Automatic Call Distribution (ACD) feature and in-calls lamp — lamp on each ACD key volume control keys standard telephone dialpad six dedicated ACD keys — Activity — Emergency — Supervisor — Make Busy — Not Ready — Feature six feature keys four softkeys; one softkey is for navigation and selection of menu options, three remaining softkeys ca
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12 Overview — USB mouse and keyboard automatic network configuration upgradeable firmware wideband audio support Terminal display The display on the IP Phone terminal has blue LED backlighting, which you can turn on and off. The backlight turns off automatically after a period of inactivity. The IP Phone 1150E display has three distinct areas: The upper area shows line and feature key status. The middle area shows information for items such as caller number, caller name, feature prompt
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Softkey functionality 13 Figure 2 IP Phone 1150E display Softkey functionality Softkey functionality allows access to a small subset of Centrex features on Nortel IP Phone 1150E softkeys, located below the main display and to the right of the Menu softkey. The administrator has the ability to change, enable, or disable the softkeys. The default features for these softkeys are Transfer, Forward, and Conference. The softkeys can be utilized when you are not navigating the CICM menus. The features
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14 Overview ACD keys The IP Phone terminal has the following Automatic Call Distribution (ACD) feature keys. These keys provide agent-specific features. Emergency Supervisor Make Busy Not Ready Feature Activity The In-Calls key is the default line key. It allows the ACD agent to access incoming ACD queue calls. Figure 1 "IP Phone 1150E components" (page 10) shows the location of the ACD keys and the In-Calls key. You may order an optional kit that provides labeled key caps to replace
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USB keyboard 15 Indicator LED color Meaning ACD feature and in-calls Red (located on the front cover Lit when the associated feature next to each ACD key) is active. Message waiting Red (located on the top right Indicates when a message is corner of the set) waiting, or a call is missed. If you miss a call and the caller does not leave a voice message, the indicator is illuminated without interruption. If you miss a call and the caller leaves a voice message, the indicator may be illuminated wit
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16 Overview USB mouse A mouse pointer appears on the screen when a USB mouse is connected to the IP Phone. Soft key labels and feature keys only can be selected with a mouse click. You cannot use the mouse to navigate the menus; use the navigational keys. Left-click to select soft keys and feature keys. Right-click to open the local configuration menu. Center buttons and wheels are not supported. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 04.01 Standard 24 April 2009
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17 . IP Phone 1150E menu systems After you successfully log on, the menu systems are active and available. An up or down arrow beside an item indicates the navigation key you can press to scroll to the next item. Labels appear next to the soft keys, in response to items selected on the screen. The IP Phone main menu system provides access to these menus and functions. Logoff Use Logoff to log out from the IP Phone system: “Logging off from the network” (page 25) “Logging off the ACD queue” (
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18 IP Phone 1150E menu systems Assign Use the Assign menu to: define the key type enable and disable the Inbox IP Phone 1150E has only one page of feature keys. The Autoscroll feature is therefore not supported. See “Using the Assign menu” (page 65). Label Use the Label item to change a label associated with a feature key. See “Labeling a feature key” (page 68). Options Use the Options menu to: define your default feature enable the Outbox feature IP Phone 1150E displays only one page of
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Upgrade 19 Time Use the Time menu to: select a time zone enable or disable Daylight Saving Time select the format used to display the time select the format used to display the date reset the time to the defaults See “Using the Time menu” (page 75). User Use the User menu to: view your user name view your login type enable or disable auto login feature change your password See “Using the User menu” (page 79). History Use History menu to: reset the Inbox reset the Outbox See
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20 IP Phone 1150E menu systems Menu hierarchy Figure 3 IP Phone 1150E menu hierarchy How to use the navigation keys The IP Phone terminal has navigation keys that you use to navigate the menus and to help you to enter text in the display. See Figure 1 "IP Phone 1150E components" (page 10) for the location of these keys. When the menu system is active, the navigation keys behave this way: up—return to the previous menu item. When entering text, press the up key to move the cursor to the home po
