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Table of Contents · - ii -
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Table of Contents INTRODUCTION........................................................................................................1 Disclaimer ......................................................................................................................... 1 Trademarks......................................................................................................................................1 Copyright .........................................................................
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Table of Contents APPLICATIONS ......................................................................................................12 System Applications........................................................................................................ 12 Applications Interfaces ..................................................................................................................12 Automatic Call Distribution (ACD) ..............................................................
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Table of Contents SUPERSET 4015 ..........................................................................................................................34 SUPERSET 4025 ..........................................................................................................................35 SUPERSET 4125 ..........................................................................................................................36 SUPERSET 4150 ...................................................
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Table of Contents Multiple Site..................................................................................................................... 64 The Customer................................................................................................................................64 The Problem ..................................................................................................................................64 The Solution................................................
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General Information Guide - Release 3.1 Introduction Disclaimer The information contained in this document is believed to be accurate in all respects but is not TM ® warranted by Mitel Networks Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of
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General Information Guide - Release 3.1 Overview Product Overview The Mitel Networks™ 3300 Integrated Communications Platform (ICP) is a Voice over IP (VoIP) solution for medium to large enterprises and for corporate enterprises with branch offices. The Mitel Networks 3300 ICP provides a complete solution by delivering sophisticated call management, desktop peripherals, and applications. All of these components are easily managed by a web-based application. A single 3300 ICP supports up to 700 I
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General Information Guide - Release 3.1 System Architecture The 3300 ICP is built upon Mitel Networks Data Integrated Voice Applications™ architecture. This approach uses the IP network for connecting IP telephony devices and provides a supplementary TDM (Time Division Multiplexing) bus for switching calls between traditional telephone devices. Using this approach all traffic is switched optimally as traffic is connected in it's native format. The 3300 ICP controller provides call setup, tear do
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General Information Guide - Release 3.1 System Physical System Features The 3300 ICP components have the following common physical features: • External Casing - all of the components may be stacked or rack-mounted (in a 19-inch rack) • Power Supply - each unit has its own Standard Male IEC AC input connector for power • LEDs - all LEDs are located on the front of the units for visual indication of circuit status. Controller Mitel Networks 3300 Controller The Mitel Networks 3300 Controller provid
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General Information Guide - Release 3.1 Network Services Units Network Services Units The Network Services Units (NSUs) provide connectivity to digital trunks for public or private networks. Protocol support includes DASS II, PRI, BRI, MSDN/DPNSS, R2, T1/ CAS, Q.Sig, and XNET. There are three variants of NSU: • Mitel Networks 3300 Universal Network Services Unit (NSU) • Mitel Networks 3300 R2 Network Services Unit (NSU) • Mitel Networks 3300 BRI Network Services Unit (NSU). Mitel Networks 3300 U
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General Information Guide - Release 3.1 For detailed information on the hardware specifications, refer to the Hardware User Guide. Mitel Networks 3300 BRI Network Services Unit The Mitel Networks 3300 BRI NSU provides connectivity for Basic Rate ISDN (BRI) transport for both data and voice traffic. It is available in North American and European variants. The North American variant supports user-side interfaces. The European variant supports both network and user-side interfaces. The 3300 BRI NSU
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General Information Guide - Release 3.1 Mitel Networks 3300 Analog Services Unit The Mitel Networks 3300 ASU is the On-Premises Station (ONS) Line unit and supports up to 24 ONS CLASS ports. It connects to a 3300 Controller by using a Category 5 UTP cable that terminates on an 8-pin modular jack (RJ-45). For detailed information on the hardware specifications, refer to the Hardware User Guide. Migration Migration The 3300 ICP offers the ability to migrate from an existing SX-2000 MICRO LIGHT, SX
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General Information Guide - Release 3.1 Mitel Networks 3200 Integrated Communications Platform (ICP) The Mitel Networks 3200 ICP database is converted and restored to a 3300 ICP database, and any peripheral cabinets connected to the FIM ports on the 3300 Controller. In addition to the DNIC telephones supported by the peripheral cabinet, the 3300 ICP supports the following legacy single port IP telephones: • SUPERSET 4015IP • SUPERSET 4025IP. Maintenance Alarms An alarm is an event that takes pla
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General Information Guide - Release 3.1 Redundancy Support The 3300 ICP can auto fail over (route) around failed IP links if provisioned redundantly. Security Toll Control Any communications system that has a combination of Direct Inward System Access (DISA), integrated auto attendant, or RAD groups and peripheral interfaced auto attendant or voice mail can be susceptible to toll abuse. Therefore, it’s important to assign appropriate telephone privileges to users and devices. In addition, teleph
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General Information Guide - Release 3.1 Specifications Environment Storage Environment for 3300 ICP Components and Peripherals Condition Specification Temperature 3300 Controller: 32º to 104º F (0º to 40º C) All Other Components: 39º to 120ºF (4º to 49ºC) Humidity 15-95% Relative Humidity, non-condensing Vibration 0.5 g, 5 to 100 Hz, any orthogonal axis 1.5 g, 100 to 500 Hz, any orthogonal axis Mechanical Stress One 15.3 cm (6 in.) drop, each edge and corner adjacent to the rest face – unpackage
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General Information Guide - Release 3.1 Dimensions and Weights Component Height Width Depth Weight 3300 Controller 2.75 in. 19.0 in. 15.5 in. 16.19lbs (7 cm) (48.3 cm) (39.4 cm) (7.35kg) 3300 Universal NSU 1.75 in. 19 in. 15.5 in. 9.25lb (4.45 cm) (48.3 cm) (39.4 cm) (4.2kg) 3300 R2 NSU 1.75 in. 19 in. 15.5 in. 9.63lb (4.45 cm) (48.3 cm) (39.4 cm) (4.37kg) 3300 BRI NSU 1.75 in. 19 in. 15.5 in. 9.57lb (4.45 cm) (48.3 cm) (39.4 cm) (4.34kg) 3300 Universal ASU 1.75 in. 19 in. 15.5 in. 10.54lb (4.45
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General Information Guide - Release 3.1 Applications System Applications Applications Interfaces The following application interfaces are supported on the 3300 ICP system: TM • TAPI - Microsoft’s TAPI (Telephony Application Programming Interface) is supported for desktop applications or client/server applications. TM • MiTAI - The Mitel Telephony Applications Interface (MiTAI) is an Applications Protocol Interface (API) that allows third-party-developed CTI applications to interface with the Mit
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General Information Guide - Release 3.1 Management Applications OPS Manager OPS Manager is a complete telecommunications management tool that enables customers to control the maintenance and operation of a network of Mitel Networks systems. Using a standard web browser, an authorized user can perform the following functions from any PC: • Manage a network telephone directory • Move, add, change, and delete users • Schedule pending moves, adds, and changes • Integrate the network telephone direct
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General Information Guide - Release 3.1 Mitel Networks 6300 Call Recording Solutions The Mitel Networks 6300 Call Recording Solutions provide contact centers with the tools they need to record calls for liability purposes and/or evaluate the quality of agents’ work, measure performance and improve the response of the agents. Features of this solution include: • Call Recording • Bomb threat/Abusive call selective save • Last Call Repeat Facility • Instant Recall Terminal • Quality Assurance (brow
