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CHAPTER
13
Generating Audio Phone and Video Phone
Reports
An IP phone has a physical relationship with a switch and a logical relationship with a Cisco Unified
Communications Manager. Phone reports provide a combined view of both of these relationships,
making it easy for you to track and resolve IP phone and video phone problems. Operations Manager
collects phone inventory data as scheduled (see Working with IP Phone Discovery, page 16-40) and
collects additional data every 5 minutes to
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports – Inventory Analysis—Use the Inventory Analysis report to display IP phones that meet criteria that you specify; for example, IP phones that are registered to a particular Cisco Unified Communications Manager or IP phones that are not connected to particular switches. See Generating the Inventory Analysis Report, page 13-5 and Understanding IP Phone Inventory Reports, page 13-11.
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports – IP Phone Audit—Use the IP Phone Audit report to obtain a summary of changes, including data for phones that have moved, been removed, undergone an extension number change, appeared in inventory with a duplicate MAC or IP address, or become suspect. See Using the IP Phone Audit Report, page 13-22. For more information, see the following topics: � Understanding the Time Period Cove
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports b. Then select one of the following: � is exactly � begins with � contains � ends with c. Enter a value. Step 3 Click View. The IP Phone Details dialog box appears, displaying the information described in the following table. Table 13-1 IP Phone Details Row Description Extension Extension number of the IP phone; for example, 4000. Click the hyperlink to open the web interface on th
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports Table 13-1 IP Phone Details (continued) Row Description SRST Mode Can be one of the following: � yes—The phone is in SRST mode � no—The phone is not in SRST mode � ?—The phone is suspected to be in SRST mode � –(dash)—The phone is not an SRST phone Serial No. IP phone serial number Note This information is obtained by phone polling. See Understanding Phone Polling, page 13-28. Applic
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports For example, if you enter two phone models, such as 7910 and 7935, in the IP Phone Model field, the Inventory Analysis report that results includes all phones of these models. If, in addition, you enter a VLAN ID and a switch, Inventory Analysis searches for phones that meet all these criteria; the report that results includes only phones of the models specified that are connected
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports GUI Element Description/Action IP Phone Type field Enter a comma-separated list of phone models. Edit the entries in the field directly or select from a list of phone types, as follows: 1. Click . The Select IP Phone Types list appears. 2. Select the desired IP phone types from the list. (Use the Control key or the Shift key to select more than one IP phone type from the list.) 3.
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports Step 3 Click View. The Inventory Analysis Report appears in another window. See Understanding IP Phone Inventory Reports, page 13-11. You might not be able to see the list of Cisco Unified Communications Manager or switches in the popup window that appears when you click . This occurs when the PIFServer process is down. Do the following: � Check the status of PIFServer by using th
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports Generating the SIP Phones Report The SIP Phones report shows a list of SIP phones. Step 1 Select Reports > Audio Phones and Applications > SIP Phones. The SIP Phones report appears in a new window, displaying information for SIP phones only. For more information, see Understanding IP Phone Inventory Reports, page 13-11. Generating the IP Communicators Report Note IP Communicators a
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports Table 13-2 All CTI Applications Report Column Description Extension Extension of the CTI Application (CTI Port/CTI Route Point). Application The defined name of the CTI application, as reported by the Cisco Unified Information Communications Manager. If the application is not registered in CTI, this field displays Not supported. Registered Whether or not the CTI Application is regis
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports Table 13-4 Cisco 1040 Sensors Report Columns and Buttons Description/Action Device ID Device ID of the 1040 Sensor. IP Address IP address of the 1040 Sensor. Switch Name Name of the switch to which the 1040 Sensor is connected. Switch Address IP address of the switch to which 1040 Sensor is connected. Switch Port Switch port to which 1040 Sensor is connected. Understanding the Associa
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports Table 13-5 IP Phone Reports Columns and Buttons Description/Action Number The row number; starting from 1. Check box Select any phones that you would like to: � Print—Include selected phones in a new window in print-friendly format. (See Phones Report Tool Buttons, page 13-13.) � Export to a file—Include selected phones in a PDF or CSV file. (See Phones Report Tool Buttons, page 13
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports Table 13-5 IP Phone Reports (continued) Columns and Buttons Description/Action Switch Address IP address of the switch to which the IP phone is connected. Port Switch port used by the IP phone; for example, Fa0/12. Port Status Status of the port used by the IP phone: up or down. VLAN Name Name of the VLAN (user-defined name); for example, voice. VLAN ID ID of the VLAN for the IP phone
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports Table 13-6 Phone Report Tool Buttons Opens a filter dialog box for refining the report. See Filtering Audio Phones and Applications Reports, page 13-14. Exports the current report to a PDF or CSV file to save on your local system. Note Enables you to export data for all phones, selected phones, or a range of record numbers. Opens a new window with the report formatted for printing
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports GUI Element Description/Action Find IP Phones From left to right: where list boxes and � Select one of the following: field – Extension number – IP Address – MAC Address � Select one of the following: – is exactly – begins with – contains – ends with � Enter a value. VLAN Name field Enter the name of the VLAN. VLAN ID field Enter the VLAN ID. IP Phone Outage Select one: Status radio
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports GUI Element Description/Action CCM/CME pane � Exclude check box—Deselected by default. Select to exclude phones that belong to any Cisco Unified Communications Manager, Cisco Unified Communications Manager cluster, and Cisco Unified Communications Manager Express in the list box. � List box—Enter a comma-separated list of Cisco Unified Communications Managers, Cisco Unified Commun
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports � If PIFServer is down, use the Common Services start function. To do this: 1. From the Operations Manager home page, click CiscoWorks in the upper right-hand corner of the window. The CiscoWorks home page opens. 2. Under Common Services, select Server > Admin > Processes. The Process Management page appears, displaying process names in a table. 3. Locate the PIFserver process in
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports Note Your selections do not affect other users and will remain in effect for this report until you log out of Operations Manager or until you change your selections. Opening an IP Phone Web Interface You can open an IP phone web interface from an Audio Phones and Applications report or a Video Phones report by clicking one of these hyperlinks when available: � Extension number � IP
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports Troubleshooting Tips for Audio Phones and Applications Reports and Video Phones Reports This section includes the following tips: � N/A or Not Available Appears in Audio Phones and Applications Reports and Video Phone Reports, page 13-19 � Cisco Wireless IP Phone 7920 Not Displayed in Audio Phones and Applications Reports, page 13-19 � Phones Missing from Audio Phones and Applicatio
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Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports Using IP Phone Outage Status Changes Reports IP Phone Outage Status reports supply information for phones that have undergone a status change during the previous 1 to 30 days. The IP Phone Audit report provides a summary of all of these changes (see Using the IP Phone Audit Report, page 13-22). Additional IP Phone Outage Status reports focus on particular types of changes, as show
