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USER GUIDE
Cisco Small Business
Cisco SPA300 Series and SPA500 Series IP Phones
with Cisco Unified Communications UC320W
Phone Models: SPA301, SPA303, SPA501G, SPA502G,
SPA504G, SPA508G, SPA509G, SPA525G, SPA525G2
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Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) © 2011-2012 Cisco Systems, Inc. All rights reserv 78-19372-01C0
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Contents Chapter 1: Getting Started 6 Overview of the Cisco Small Business IP Phones 7 Phone Features 8 Model Comparison 8 Phone Components of Cisco SPA301 9 Phone Components of Cisco SPA303 and Cisco SPA500 Series Models 11 Cisco SPA500S Attendant Console 14 Connecting Wired and Wireless Headsets (Optional) 15 Using Softkeys to Handle Calls 17 Using Your Line Buttons 20 Extensions 20 Shared Lines 20 Status Indicators 21 Using the Feature Buttons 21 Entering and Editing Characters 23 Chapter 2
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Contents Enabling or Disabling Call Waiting 45 Picking Up a Call for Another Extension 46 Parking a Call 47 Creating a Three-Way Conference Call 49 Using the Phone Directories 50 Using Your Contact List (Personal Address Book) 51 Using the Corporate Directories 54 Using the Call History Lists 54 Setting or Changing a Phone Password 56 Using the Voicemail System 58 Setting Up Your Voicemail Box 58 Accessing Voicemail 59 Voicemail Options 60 Chapter 3: Using Advanced Phone Features 63 Configurin
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Contents Making a Mobile Phone Call Using Your Cisco SPA 525G2 86 Receiving Mobile Phone Calls Using the Cisco SPA 525G2 87 Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone 87 Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA 525G2 87 Charging Your Mobile Phone Using Your Cisco SPA 525G2 88 Changing the System Time Settings 89 Appendix A: Using an Analog Phone with the Cisco UC320W 91 Basic Calling Functions on Analog Phones 91 Using Star Codes for Special Fe
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1 Getting Started This guide provides information to help you use your Cisco Small Business IP Phone with the Cisco Unified Communications UC320W. Before using your phone, read this chapter to become familiar with the phone features. Refer to these topics: • Overview of the Cisco Small Business IP Phones, page 7 • Phone Features, page 8 • Cisco SPA500S Attendant Console, page 14 • Connecting Wired and Wireless Headsets (Optional), page 15 • Using Softkeys to Handle Calls, page 17 • Using Yo
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Getting Started Overview of the Cisco Small Business IP Phones 1 Overview of the Cisco Small Business IP Phones The Cisco Small Business IP Phones are full-featured phones that support communications within your office and with the outside world, whether through local telephone lines or Voice over IP (VoIP) networks. • Calling Features: Features include call forwarding, redialing, speed dialing, call transfers, conference calls, intercom calls, and voicemail access. Depending on the phone
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Getting Started Phone Features 1 Phone Features Use the information in these sections to learn more about your phone. • Model Comparison, page 8 • Phone Components of Cisco SPA301, page 9 • Phone Components of Cisco SPA303 and Cisco SPA500 Series Models, page 11 Model Comparison Screen None. Use paper 128 X 64 monochrome 320 x 240 labels color a Line/ 1 8 1 3 4 8 12 5 Feature Buttons Softkeys 4 fixed 4 fixed 4 dynamic Navigation None Four-way navigation Four-way Button navigation with
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Getting Started Phone Features 1 Phone Components of Cisco SPA301 #Phone Feature Description Handset Audio device that can be used to place and answer 1. calls. Note: This model does not have a speaker or a headset port. Message The light indicates the phone or message status: 2. Waiting/Status • Unlit: The phone is available to place or receive Indicator calls, and there are no new voicemail messages. • Red (solid): You have a new voicemail message. Note that a message is considered new
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Getting Started Phone Features 1 #Phone Feature Description Message • Orange (solid): Your phone is not registered to the Waiting/Status call control system. This occurs when the phone is Indicator rebooting and has not yet registered. (continued) • Orange (fast flashing): Your phone’s firmware is upgrading. • Orange (slow flashing): Your phone is downloading firmware. • Orange (series of two fast flashes): Your phone has permanently lost its Ethernet connection. When the phone is reconn
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Getting Started Phone Features 1 #Phone Feature Description Volume button Press repeatedly to increase the volume of the 7. handset (when the handset is off the phone) or ringer volume (when the handset is on the phone). Keypad May be used to enter numbers. 8. Phone Components of Cisco SPA303 and Cisco SPA500 Series Models Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 11
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Getting Started Phone Features 1 #Phone Feature Description Handset and Audio devices used to place and answer calls. 1. Speaker Message Waiting Indicates the status of your voicemail box. 2. Indicator • Unlit: You have no new messages, or your voicemail box is not configured. • Red: You have a new voicemail message. Note that a message is considered new until it is saved or deleted. • Flashing Red: You have an incoming call. Screen Not available on Cisco SPA501G 3. Displays information, so
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Getting Started Phone Features 1 #Phone Feature Description Navigation Button Not available on Cisco SPA501G 7. Moves the cursor left, right, up, or down through the items on the screen. Note: Cisco SPA525G/G2 includes a Center Select button that selects an highlighted option on the screen. Voicemail button Connects to your voicemail box, if configured by 8. your phone administrator. Hold button Places a call on hold. 9. Setup button Opens a menu to configure features and 10. preferences
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Getting Started Cisco SPA500S Attendant Console 1 #Phone Feature Description Speaker button When selected (steady green), uses the speaker 14. as the audio device for a call. Keypad May be used to enter numbers and letters, and to 15. select menu options. Cisco SPA500S Attendant Console The Cisco SPA500S attendant console attaches to a Cisco SPA500 Series IP phone to provide additional feature buttons. Up to two 32-button units can be attached to a phone to provide a total of 64 feature b
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Getting Started Connecting Wired and Wireless Headsets (Optional) 1 Connecting Wired and Wireless Headsets (Optional) The IP phones support wired and wireless headsets from different manufacturers. Cisco SPA525G/G2 also support Bluetooth headsets. For the latest supported models, contact your reseller. Each brand and type of headset may require different steps for connection. Consult the documentation for your particular headset for more information. Additional information can be found at
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Getting Started Connecting Wired and Wireless Headsets (Optional) 1 Task Instructions Creating a profile for Available on Cisco SPA525G/G2 only your Bluetooth headset 1. After enabling Bluetooth, press . Cisco SPA525G/G2 2. Select User Preferences. 3. Select Bluetooth Configuration. 4. Scroll to Bluetooth Mode and press the right- arrow navigation button to select one of the following options: • Phone: Your Cisco SPA 525G2 will pair with a Bluetooth headset only. Select this option if you
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Getting Started Using Softkeys to Handle Calls 1 Using Softkeys to Handle Calls Softkeys are dynamic buttons that appear on the phone screen to provide access to special functions for the current task or the selected menu. Four softkeys can be displayed at one time. When additional options are available, a right-arrow icon (>) or left-arrow icon (<) appears at the right or left end of the softkey area. Press the left-arrow or right-arrow navigation button to view more softkeys. Refer to t
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Getting Started Using Softkeys to Handle Calls 1 Softkey Function Conflx When you have an active call and a held call on your or Conf Line phone, press this softkey to create a conference for these calls. If you have multiple calls on hold, you will be prompted to choose a held call by pressing the line button. Also see Conf. To end the conference for everyone, press End Call or hang up. To exit the conference and allow the other callers to continue the call, press Join . Dir or Director
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Getting Started Using Softkeys to Handle Calls 1 Softkey Function Park, Unpark During a call, press Park to place the call on hold in a park slot. Enter one or more digits to identify your park slot, and then press Dial . To unpark the call, press Unpark , enter the park slot number, and then press Dial . Pickup To answer a call ringing on another extension, press this softkey, enter the extension number, and then press Dial . Also see Grpick or Grpickup. Redial Displays a list of recen
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Getting Started Using Your Line Buttons 1 Using Your Line Buttons Line buttons are used for extensions and shared lines, as configured by the phone administrator. NOTE The phone also may have programmable feature buttons for special functions (see “Using the Feature Buttons” section on page 21). Not available on Cisco SPA301 and Cisco SPA502G. These phones have a personal extension only. Extensions An extension is an internal number at your site. Your phone may have line buttons for perso
