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CHAPTER43
Cisco Unified IP Phones
Cisco Unified IP Phones as full-featured telephones, can plug directly into your IP network. H.323
clients, CTI ports, and Cisco IP Communicator represent software-based devices that you configure
similarly to the Cisco Unified IP Phones. Cisco Unified CallManager Administration allows you to
configure phone features such as call forwarding and call waiting for your phone devices. You can also
create phone button templates to assign a common button configu
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Chapter 43 Cisco Unified IP Phones Supported Cisco Unified IP Phones Supported Cisco Unified IP Phones Table 43-1 provides an overview of the features that are available on the following Cisco Unified IP Phones that Cisco Unified CallManager supports: � Cisco Unified IP Phone model 7900 family (SCCP and SIP protocols) � Cisco Unified IP Video Phone model 7985 � Cisco Unified IP Phone model 7914 Expansion Module � Cisco IP Conference Station 7935 and 7936 � Cisco IP Phone model 30 VIP
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Chapter 43 Cisco Unified IP Phones Supported Cisco Unified IP Phones Table 43-1 Supported Cisco Unified IP Phones and Features (continued) Cisco Unified IP Phone Model Description Cisco Unified IP Phone 7960 The Cisco Unified IP Phone models 7960 and 7961, full-featured, and Cisco Unified IP Phone six-line business sets, support the SCCP and SIP protocols and the 7961 following features: � A help (?) button � Six programmable buttons to use as line, speed-dial, or feature buttons �
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Chapter 43 Cisco Unified IP Phones Supported Cisco Unified IP Phones Table 43-1 Supported Cisco Unified IP Phones and Features (continued) Cisco Unified IP Phone Model Description Cisco Unified IP Phone 7920 The Cisco Wireless IP Phone model 7920, which is an easy-to-use IEEE 802.11b wireless IP phone, provides comprehensive voice communication in conjunction with Cisco Unified CallManager and Cisco Aironet 1200, 1100, 350, and 340 series of Wi-Fi (IEEE 802.11b) access points. Fea
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Chapter 43 Cisco Unified IP Phones Supported Cisco Unified IP Phones Table 43-1 Supported Cisco Unified IP Phones and Features (continued) Cisco Unified IP Phone Model Description Cisco Unified IP Phone 7911 The Cisco Unified IP Phone model 7911, which is a single-line phone that supports a maximum of six calls at the same time, supports the SCCP and SIP protocols and provides basic-feature functionality for individuals who conduct low to medium telephone traffic. Similarities ex
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Chapter 43 Cisco Unified IP Phones Supported Cisco Unified IP Phones Table 43-1 Supported Cisco Unified IP Phones and Features (continued) Cisco Unified IP Phone Model Description Cisco Unified IP Phone 7905 The Cisco Unified IP Phone model 7905, a low-cost, single-line, basic-feature phone that is designed primarily for common-use areas such as cafeterias, break rooms, lobbies, and manufacturing floors, supports the SCCP and SIP protocols and includes the following features: � LC
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Chapter 43 Cisco Unified IP Phones Supported Cisco Unified IP Phones Table 43-1 Supported Cisco Unified IP Phones and Features (continued) Cisco Unified IP Phone Model Description Cisco Unified IP Conference The Cisco Unified IP Conference Station 7936, a full-featured, Station 7936 IP-based, hands-free conference station for use on desktops, in offices, and in small- to medium-sized conference rooms, includes the following features: � Three softkeys and menu navigation keys that g
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Chapter 43 Cisco Unified IP Phones Cisco SIP IP Phones Table 43-1 Supported Cisco Unified IP Phones and Features (continued) Cisco Unified IP Phone Model Description Cisco IP Phone 30 VIP The Cisco IP Phone model 30 VIP offers many of the same features as PBX or POTS telephones. This IP phone includes the following features: � 26 programmable line and feature buttons � An LED that is associated with each of the 26 feature and line buttons to indicate feature and line status � A tw
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Chapter 43 Cisco Unified IP Phones Cisco IP Communicator You configure H.323 clients and CTI ports through the Phone Configuration window in Cisco Unified CallManager Administration like you do phones, but they often require fewer configuration settings. Note Cisco recommends that you do not configure CTI ports or devices that use TAPI applications in a line group. For information on H.323 clients and shared line appearances, see the “Shared Line Appearance” section on page 18-2.
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Chapter 43 Cisco Unified IP Phones Phone Button Templates For more information about Cisco TelePresence, see the following system and configuration documentation: � Cisco TelePresence System Administrator's Guide � Cisco TelePresence Meeting User's Guide � Cisco Unified CallManager and Cisco TelePresence Configuration Phone Button Templates Cisco Unified CallManager includes several default phone button templates. When adding phones, you can assign one of these templates to the ph
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Chapter 43 Cisco Unified IP Phones Phone Button Templates Default Phone Button Templates Although all Cisco Unified IP Phones support similar features, you implement these features differently on various models. For example, some models configure features such as Hold or Transfer by using phone button templates; other models have fixed buttons or onscreen program keys for these features that are not configurable. Also, the maximum number of lines or speed dials that are supported d
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Chapter 43 Cisco Unified IP Phones Phone Button Templates Table 43-2 Default Phone Button Templates Listed by Model (continued) Phone Button Template Name Template Description Standard 7961 SCCP and The Standard 7961 SCCP template uses buttons 1 and 2 for lines and Standard 7961G-GE SCCP assigns buttons 3 through 6 as speed dials or lines or for the features privacy and service URL. Access other phone features, such as abbreviated dial, call park, call forward, redial, hold, resume
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Chapter 43 Cisco Unified IP Phones Phone Button Templates Table 43-2 Default Phone Button Templates Listed by Model (continued) Phone Button Template Name Template Description Standard 7912 SCCP The Standard 1912 SCCP template uses button 1 for line 1, buttons 2 through 5 for speed dial, button 6 for Hold, and button 7 for Settings. Standard 7912 SIP The Standard 7912 SIP template uses button 1 for line 1, buttons 2 through 5 for speed dial, button 6 for Hold, and button 7 for Set
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Chapter 43 Cisco Unified IP Phones Phone Button Templates Table 43-2 Default Phone Button Templates Listed by Model (continued) Phone Button Template Name Template Description Standard 30 SP+ The Standard 30 SP+ template uses buttons 1 through 4 for lines, button 5 for call park, buttons 6 through 8 and 17 through 21 remain undefined, and buttons 9 through 13 and 22 through 25 apply for speed dial; button 14 applies for message-waiting indicator, button 15 for forward, and button
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Chapter 43 Cisco Unified IP Phones Phone Button Templates Guidelines for Customizing Phone Button Templates Use the following guidelines when you are creating custom phone button templates: � Make sure that phone users receive a quick reference card or getting started guide that describes the most basic features of the custom template. If you create a custom template for employees in your company to use, make sure that it includes the following features and that you describe them on
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Chapter 43 Cisco Unified IP Phones Phone Button Templates Table 43-3 Phone Button Feature Description (continued) Feature Description Conference Users can initiate an ad hoc conference and add participants by pressing the Conference button. (Users can also use the Join softkey to initiate an ad hoc conference.) Only the person who initiates an ad hoc conference needs a conference button. You must make sure that an ad hoc conference bridge device is configured in Cisco Unified Ca
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Chapter 43 Cisco Unified IP Phones Softkey Templates Softkey Templates Use softkey templates to manage softkeys that are associated with applications such as Cisco Unified CallManager Assistant or call-processing features such as Cisco Call Back on the Cisco Unified IP Phones. The administrator uses the Softkey Template Configuration windows in Cisco Unified CallManager Administration to create and update softkey templates. Cisco Unified CallManager supports two types of softkey te
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Chapter 43 Cisco Unified IP Phones Softkey Templates Tip To refresh the softkeys for an application in the nonstandard softkey template, choose the standard softkey template that is already associated with the nonstandard softkey template. For example, if the administrator originally copied the Standard User template and deleted some buttons, choose the Standard User softkey template by clicking on the Add Application button. This adds the buttons that are included in the chosen s
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Chapter 43 Cisco Unified IP Phones Softkey Templates � Unselected Softkeys—Lists softkeys that are associated with a call state. This field lists the unselected, optional softkeys of the call state that displays in the Select a Call State to Configure drop-down list box. The softkeys that are listed in this field get added to the Selected Softkeys field by using the right arrows. You can add the Undefined softkey more than once to the Selected Softkey list. Choosing Undefined resu
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Chapter 43 Cisco Unified IP Phones Softkey Template Operation Softkey Template Operation For applications such as Cisco Unified CallManager Assistant to support softkeys, ensure softkeys and softkey sets are configured in the database for each device that uses the application. You can mix application and call-processing softkeys in any softkey template. A static softkey template associates with a device in the database. When a device registers with Cisco Unified CallManager, the st
