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2420 Digital Telephone
User’s Guide
555-250-701
Issue 2
November 2002
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NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. HEARING AID COMPATIBILITY The 2400-Series telephones are Hearing Aid Compatible (HAC) when the Automatic Gain Control is disabled, and thus all units have “HAC” printed on them. YOUR RESPO
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Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Support for Call Center Users . . . . . . . . . . . . . . . . . . . . 2 Support for Optional Devices . . . . . . . . . . . . . . . . . . . . . 3 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2420 Telephone Components . . . . . . . . . . . . . . . . . . . . . . 4 2420 Telephone User Checklist . . . . . . . . . . . . . . . . . . . . 6 The Home Screen . . . . . . .
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Using Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . 47 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 iv
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Overview The 2420 Digital Telephone is a multi-line digital telephone for use with an Avaya MultiVantage™ software 1.1 or later. It is designed to put convenient features and capabilities at your fingertips, including: an easy-to-read screen—that allows you to view call appearance/feature button labels, the call log, speed dial lists, and call identifier information. a flexible call appearance/feature button display—that allows you to choose between an 8 or 12-button label format and eli
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Support for Call Center Users To meet the needs of those working in call centers, the 2420 telephone offers the following: Call Center Mode operation—available from the Options Screen, this setting changes the standard display from 8 to 12 call appearance/feature button labels. When you select this mode, the bottom line of the screen display, which is used for softkey labels in standard mode, can contain four more call appearance/feature buttons with shortened labels. compatibility with
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Support for Optional Devices Optional devices are available to expand the capabilities of the 2420 telephone. They include: 20A Stand—Every 2420 telephone comes equipped with a convertible stand that allows you to install the 2420 telephone on your desktop or on a wall. You must replace this convertible stand with the 20A stand if you are using a 200A or 201A module. 200A Module Analog (U.S.) Adjunct Interface—This module provides standard tip/ring capabilities, allowing you to connect
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2420 Telephone Components Refer to Figure 1 below to familiarize yourself with your 2420 telephone screen display, buttons, and programmable features. 6 2 1 4 1 8 3 5 MESSA GES 9 EXIT SPEAKER HOLD 10 HEADSET TRANSFER 12 MUTE CONFERENCE DR OP REDIAL 11 7 FIGURE 1 2420 Telephone Components Table 1 describes the 2420 telephone components presented in Figure 1. 4
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TABLE 1 The 2420 Telephone Components The following items correspond to the numbers in Figure 1. 1) Call appearance/feature buttons 7) Dialpad — Standard 12-button pad — For accessing incoming/outgoing for dialing telephone numbers. lines and programmed features. An underscore indicates the currently selected call appearance. 2) Display — This area shows the 8) Speaker button — For Home, Speed Dial, Call Log, and accessing the built-in two-way Options screens. speakerphone. The light asso
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2420 Telephone User Checklist The remainder of this guide contains procedures for using specific screens, features, and keys on the 2420 telephone. The following table directs you to sections explaining specific activities you may want to perform. To See Understand call appearance/ “The Home Screen” on page 7 feature button displays Change call appearance/feature “The Options Screen” on page 32 button layout by enabling Call Center mode Handle calls (that is, answer and “Call-Handling Feature
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The Home Screen The Home screen, which consists of three pages, displays the available call appearance/feature buttons, caller ID information, the current date and time, softkeys, and information provided by the Avaya call processing system. In general, you use the Home screen to perform standard call handling. When the 2420 telephone is operating in normal display mode, eight call appearance/ feature buttons are displayed on each page of the Home screen (as shown in Figure 2). Note: In Ca
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Navigating in the Home Screen Pages Navigating in the Home Screen Pages To Press Move to the next or previous Home or respectively screen page Return to Page 1 of the Home screen at any time Access the Speed Dial screen The SpDial softkey Access the Call Log Summary screen The Log softkey Access the Options screen The Option softkey Access the Label Action screen The Label softkey Call Appearance and Call Identification Displays By default, the 2420 telephone has eight call appearance/feature
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Status Icons The icons displayed on the call appearance/feature buttons of your 2420 telephone are explained in the following table. These icons replace the functionality of the green LEDs and equivalent flash rates. Status Icons Icon Definition Ringing An incoming call is waiting to be answered. See “Tones and Their Meaning” on page 47 for information about the corresponding audio alert. Active The call you are currently handling. On hold A call currently on hold. On soft hold A call put on
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Call-Handling Features The procedures in this section assume that you are performing call handling with the Home screen displayed on the 2420 telephone. In addition to common procedures provided in this section, refer to the Overview for the Avaya MultiVantage™ Software (555-233-767) for alternate procedures. Answer a call When a call arrives at your 2420 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. In addition, call identification
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. Speed Dial The Speed Dial feature allows you to have the 2420 telephone automatically dial calls to telephone numbers stored in your personal directory. See the procedures in “Managing Your Speed Dial List” on page 17 for creating and maintaining your personal 2420 telephone directory. To make a call to a personal directory entry using the Speed Dial feature 1. From the Home screen, press the SpDial softkey. The Speed Dial screen is displayed. 2. Press the button next to the entry you want
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. Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations). To make or answer a call without lifting the handset, or to use the speakerphone with any feature 1.Press . 2. Make or answer the call, or access the selected feature. 3. Adjust speakerphone volume if necessary. To raise the volume, press the volume cont
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. Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1. While on a call, press . 2. When you hear dial tone, dial the number to which the call is to be transferred. 3. Do one of the following: To transfer the call without announcing it, press again, and hang up. The transfer is complete. To announce the call before transferring it, wait for the called party to answer
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Conference The Conference feature allows you to conference up to six parties (including yourself) on a call. To add another party to a call 1. Press . 2. When you hear dial tone, dial the number of the person you want to add to the call. 3. Wait for an answer. 4. To add the person to the call, press again. (If the called party does not answer or does not want to join the conference, press . Then, you can return to the held call by pressing its call appearance button. 5. Repeat Steps 1
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The Speed Dial Screen Using the Speed Dial screen, you can store up to 104 speed dial entries in the personal directory of your 2420 telephone. You can access this screen by pressing the SpDial softkey at the Home screen. Note: The personal directory containing your speed dial entries of numbers you call frequently is stored in your 2420 telephone. The personal directory is separate from the Directory feature, which resides on the call processing system. The Directory feature, which is adm
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Working in the Speed Dial Screen Working in the Speed Dial Screen To Press Place a call to a displayed entry The button associated with the entry and return to the current Home screen View the next page of speed dial entries View the previous page of speed dial entries Add an entry to the speed dial The Add softkey list Change information stored in The Edit softkey the speed dial list Delete an entry from the speed The Delete softkey dial list Return to the Home screen in The Done softkey (
