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Part No. P0919430 02
CallPilot
Message Networking
User Guide
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CallPilot Message Networking User Guide Copyright © 2001 Nortel Networks All rights reserved. 2001. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is propr
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3 CallPilot Message Networking User Guide About Message Networking This guide explains how to use Message Networking with your personal mailbox. Message Networking links CallPilot or other voicemail systems at different locations. Digital networking and AMIS Message Networking uses digital networking and Audio Message Interchange Specification (AMIS) to exchange messages. Digital networking Digital networking uses Transmission Control Protocol/Internet Protocol (TCP/IP) to enable the exchange
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4 CallPilot Message Networking User Guide Sending a network message Vancouver Miami CallPilot system CallPilot system Sue Mark’s Mark Sue’s Business Business Ext 2222 Mailbox 4546 Ext 4546 Mailbox 2222 Communications Communications Manager Manager or or CallPilot 100/150 CallPilot 100/150 server server Mark’s Network Delivery Mailbox 7222 Network The diagram Sending a network message shows how messages are sent between different company sites on the same network. In the example, Sue
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CallPilot Message Networking User Guide 5 What you need to know to use Message Networking You must know how to use CallPilot to send messages to mailboxes at other sites. This includes knowing how to open your mailbox, record messages, send messages and retrieve messages. For information about using CallPilot features, refer to the CallPilot Quick Reference Guide for the interface you use, or the CallPilot Reference Guide. To use this guide, you must determine which phone interface you u
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6 CallPilot Message Networking User Guide Checking which mailbox interface you use CallPilot supports the Norstar Voice Mail and CallPilot interfaces. Use this procedure to check which mailbox interface you use, then follow the procedures that apply to your interface. To check which mailbox interface you use 1 Press ≤·°⁄. Follow the voice prompts or the display button options to open your mailbox. 2 Check the display to see which interface you use: This is the Norstar Voice Mail interface
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CallPilot Message Networking User Guide 7 Sending a message using a Network Delivery Mailbox Network Delivery Mailboxes make it easy to send messages to a mailbox at a remote location. The Network Delivery Mailbox makes sending a message across the country as easy as sending it down the hall. A Network Delivery Mailbox is a pre-programmed direct address to a mailbox at a different site on the network. Each Network Delivery Mailbox has a local mailbox number. The destination site user’s
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8 CallPilot Message Networking User Guide To send a message using a Network Delivery Mailbox - CallPilot 1 Open your mailbox using ≤·°⁄. Follow the voice prompts or the display button options to open your mailbox. No messages 2 Press COMP or ‡fi to open the Compose Message menu. COMP MBOX EXIT To: 3 Enter the Network Delivery Mailbox number and NAME SPEC DONE press DONE or £. Empty 4 Press REC or fi to begin recording. REC Recording 5 Press OK or £ when you are done.
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CallPilot Message Networking User Guide 9 Sending a message using Site-Based Addressing Site-Based Addressing lets you send a message to a mailbox at another location on the network. To use Site-Based Addressing to send a message, you must know the network address of the destination site and the mailbox number of the person you want to send the message to. Ask your System Administrator for a list of destination sites on your network. To send a message using Site-Based Addressing - Norstar
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10 CallPilot Message Networking User Guide To send a message using Site-Based Addressing - CallPilot 1 Press ≤·°⁄. Follow the voice prompts or display options to open your mailbox. 2 Press COMP or ‡fi to open the Compose Message option. To: 3 Enter the site prefix and the mailbox number and NAME SPEC DONE press OK or £. Site: 4 The display shows the destination mailbox name and mailbox number. Dest mb: To: 5 You can enter another address NAME SPEC DONE or
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CallPilot Message Networking User Guide 11 Sending a message using Direct Addressing Direct Addressing lets you send a voice message to a mailbox at a different location on a network. To use Direct Addressing you must know the destination site phone number and the mailbox number of the person you want to send a message to. Direct Addressing is available for AMIS only. Ask your System Administrator for the destination site’s phone number and mailbox numbers. To send a message using Direct
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12 CallPilot Message Networking User Guide To send a message using Direct Addressing - CallPilot 1 Open your mailbox using ≤·°⁄. Follow the voice prompts or the display button options to open your mailbox. No messages 2 Press COMP or ‡fi to open the Compose Message menu. COMP MBOX EXIT To: 3 Press SPEC or ⁄·. NAME SPEC CNCL Dest ph: 4 Enter the phone number of the remote site and RETRY OK press OK or £. 5 Press OK or £ to continue ADD
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CallPilot Message Networking User Guide 13 Replying to network messages You can reply to a network message using the Reply Feature. You must have the network Reply Feature enabled in order to reply to a message. For more information, ask your System Administrator. To reply to a network message - Norstar Voice Mail 1 Open your mailbox using ≤·°⁄. Follow the voice prompts or the display button options to open your mailbox. 2 Press PLAY or ¤ to play your new messages 1 new 4 sav
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14 CallPilot Message Networking User Guide 10 Press OTHR to go to the next display and review or send the AMIS msg OPTS CC OTHR message as it is or press OPTS to assign message Delivery Options Certified, Urgent or Timed Delivery or press CC to send the message to another recipient. 11 Press SEND to transmit the message. Network msg VIEW SEND 12 Press ® to end the session. End of message REPLY ERASE NEXT To reply to a network message - CallPilot 1 Open your ma
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CallPilot Message Networking User Guide 15 Forwarding a Fax Message using Site-Based Addressing Note: You can send and receive Fax messages only on CallPilot or Business Communications Manager systems that have the Fax option installed. Ask your System Administrator for a list of Fax sites on your network. If the receiving site cannot receive a Fax message, you receive Non Delivery Notification. You can forward a Fax message that you received to a Site-Based Address and add an introducto
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16 CallPilot Message Networking User Guide 5 Press MBOX or ⁄ to forward the Fax message. Copy fax MBOX OTHR 6 Press YES or ⁄ to record an introduction to the Fax message Record intro? YES NO or press NO or ¤ if you do not want to record an introduction to the forwarded Fax message. and go to step 9. The message you record must be longer than three seconds. The system times out after five seconds of silence. 7 Press OK to end the recording. Record Message: RETRY PAUSE
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CallPilot Message Networking User Guide 17 To forward a Fax message using Site-Based Addressing - CallPilot 1 Open your mailbox using ≤·°⁄. Follow the voice prompts or the display button options to open your mailbox. 2 Press ¤ to play the current message or press fl to play the next message, until you locate the Fax message you want to forward. 3 Press ‡‹ to forward the message. To: 4 Enter the destination site prefix and mailbox number and press OK NAME SPEC CNCL or £. Site
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18 CallPilot Message Networking User Guide Forwarding a Fax Message to a Network Delivery Mailbox Note: You can send and receive Fax messages only on CallPilot or Business Communications Manager systems that have the Fax option installed. Ask your System Administrator for a list of Fax sites on your network. If the receiving site cannot receive a Fax message, you receive Non Delivery Notification. You can forward a Fax message that you received to a digital networking Network Delivery M
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CallPilot Message Networking User Guide 19 5 Press MBOX or ⁄ to forward the Fax message. Copy fax MBOX OTHR 6 Press YES or ⁄ to record an introduction to the Fax message Record intro? YES NO or press NO or ¤ if you do not wish to record an introduction to the forwarded Fax message and go to step 9. The message you record must be longer than three seconds. The system times out after five seconds of silence. 7 Press OK to end the recording. Reco
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20 CallPilot Message Networking User Guide To forward a Fax message to a Network Delivery Mailbox - CallPilot 1 Open your mailbox using ≤·°⁄. Follow the voice prompts or the display button options to open your mailbox. 2 Press ¤ to play the current message or press fl to play the next message, until you locate the Fax message you want to forward. 3 Press ‡‹ to forward the message. To: 4 Enter the Network Delivery Mailbox number. NAME SPEC CNCL 5 The display shows the m
