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Enterprise Edge 2.0 Voice Messaging
FAX User Guide
www.nortelnetworks.com
© 2000 Nortel Networks
P0911632 Issue 02
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Contents Introduction 5 Learning about FAX 5 About the Express Messaging Line 6 Your Personal mailbox greeting 6 Recording a Greeting 6 Receiving a fax message 8 Retrieving a fax message 9 Transferring a Fax call to your mailbox 9 Setting up a preset fax machine 10 Printing fax messages 11 Printing new or saved fax messages in your mailbox 11 Printing a fax message 15 Fax cover page 18 Fax forward cover page 18 Sending fax messages 19 Forwarding a fax message to another mailbox 20 Forwarding a f
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4 Contents Enterprise Edge 2.0 Voice Messaging FAX User Guide P0911632 Issue 02
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Enterprise Edge 2.0 Voice Messaging FAX User Guide Introduction This guide explains how to use Enterprise Edge Voice Messaging FAX with your personal mailbox. It explains how to receive, print and send fax messages. All Enterprise Edge one line and two line display telephones provide Voice Messaging voice prompts. On telephones with display buttons, the voice prompts are delayed for five seconds. If you do not see an option on your telephone display, wait for the voice prompt to announce th
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6 Enterprise Edge 2.0 Voice Messaging FAX User Guide About the Express Messaging Line An Express Messaging Line can be assigned to a mailbox. A fax message sent to the Express Messaging Line bypasses the greeting and the Automated Attendant. The fax message is sent immediately to your mailbox. You access the fax message the same way you access other fax messages. For more information about accessing fax messages, refer to Receiving a fax message on page 8. Ask your System Administrator for
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Enterprise Edge 2.0 Voice Messaging FAX User Guide 7 Mailbox admin 4. Press GREET or Û. GREET PSWD QUIT Greeting options 5. Press REC or Ú. REC CHOOSE CFWD Greeting: 6. Press PRIME or Ú. PRIME ALT PERS Note: Press ALT to record your Alternate Greeting. If you are changing your greeting, your current recorded Primary Greeting begins to play. Record new? 7. Press YES or Ú. YES NO QUIT Record greeting: 8. At the tone, record your greeting and RE
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8 Enterprise Edge 2.0 Voice Messaging FAX User Guide Receiving a fax message You can receive two types of fax messages: non-voice introduced and voice introduced. An introduction is a voice message that a caller records to introduce a fax message. In a non-voice introduced fax message, a caller leaves only a fax message. A caller can send a fax message to your personal mailbox by using the autosend feature on their fax machine. If the call is answered by an Automated Attendant, the call tr
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Enterprise Edge 2.0 Voice Messaging FAX User Guide 9 Retrieving a fax message When you retrieve a fax message, Voice Messaging shows the fax identification number on the display. If the message is a voice introduced fax message, the Fax identification number plays before the voice message. To retrieve your fax messages: 1. Press PLAY or Û to retrieve your new fax messages. 2. Press ß until you find the saved fax message you want to print. Transferring a Fax call to your mailbox If you answer
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10 Enterprise Edge 2.0 Voice Messaging FAX User Guide Setting up a preset fax machine Each personal mailbox can have a preset fax machine assigned for printing fax messages. If you select the Preset option, fax messages are printed at the same fax machine every time. To set up the preset fax machine: 1. Press Äá¡Ú. Pswd: 2. Enter your password and press OK or £. OTHR RETRY OK 0 new 0 saved 3. Press ADMIN or ¡. PLAY REC ADMIN Mailbox admin 4. Press à. GREET PSWD
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Enterprise Edge 2.0 Voice Messaging FAX User Guide 11 Printing fax messages You can print the fax messages left in your mailbox on any fax machine. You can print all of your fax messages at once or print them individually. If you print all of the fax messages at once, you cannot listen to any voice introductions included with the fax messages. If you do not listen to a voice introduction, the fax message remains “new” in your mailbox and you can listen to the voice content of the message la
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12 Enterprise Edge 2.0 Voice Messaging FAX User Guide Printing new or saved fax messages on the preset fax machine To print all of the new or saved fax messages on the preset fax machine: 1. Press Äá¡Ú. Pswd: 2. Enter your password and press OK or £. OTHR RETRY OK 1 new 1 saved 3. Press Ú. PLAY REC ADMIN Print all 4. Press NEW or Ú to print all the new fax messages NEW SAVED or press SAVED or Û to print all the saved fax messages. Print msg 5. Pres
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Enterprise Edge 2.0 Voice Messaging FAX User Guide 13 Printing all new or saved fax messages using the Other option To print all the new or saved fax messages using the Other option: 1. Press Äá¡Ú. Pswd: 2. Enter your password and press OK or £. OTHR RETRY OK 1 new 1 saved 3. Press Ú to print the fax messages. PLAY REC ADMIN Print all 4. Press NEW or Ú to print all the new fax messages NEW SAVED or press SAVED or Û to print all the saved fax messages.
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14 Enterprise Edge 2.0 Voice Messaging FAX User Guide Printing all new or saved fax messages using the Manual option To use the Manual option, you must first open your personal mailbox from a fax machine telephone. To retrieve and print all your new or saved fax messages using the Manual option: 1. From the fax machine telephone, call into a line that is answered by the Automated Attendant. 2. Press ¥¥, or in the UK press ¡¡, to access your mailbox while the Automated Attendant Greeting play
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Enterprise Edge 2.0 Voice Messaging FAX User Guide 15 Printing a fax message You can print an individual fax message from your mailbox. A cover sheet precedes the fax message. Refer to Fax cover page on page 18. You have three choices of where to print the fax message: Preset, Other and Manual. For more information about fax message printing options, refer to Printing fax messages on page 11. Printing a fax message on the preset fax machine To print a fax message on the preset fax machine: 1
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16 Enterprise Edge 2.0 Voice Messaging FAX User Guide Printing a fax message using the Other option To print a fax message using the Other option: 1. Press Äá¡Ú. Pswd: 2. Enter your password and press OK or £. OTHR RETRY OK 2 new 0 saved 3. Press PLAY or Û. PLAY REC ADMIN Fax:1 4. The date received and the Fax ID number appear on <<< STOP >>> the display. Press ß until you find the fax message you want to print. End of message 5. Press Ú to print the fax mess
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Enterprise Edge 2.0 Voice Messaging FAX User Guide 17 Printing a fax message using the Manual option To print a fax message using the Manual option, you must first call and open your personal mailbox from a fax machine telephone. To print a fax message using the Manual option: 1. Call into a line from the fax machine telephone that is answered by the Automated Attendant. 2. Press ¥¥, or in the UK press ¡¡, to access your mailbox while the Automated Attendant Greeting plays. 3. Enter your mai
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18 Enterprise Edge 2.0 Voice Messaging FAX User Guide Fax cover page A fax cover page prints with each fax message you print using the Preset and Other feature. The fax cover page contains the following information: • the date and time the fax prints • the name and telephone number of the mailbox owner • the destination fax number • the Fax ID number (if a single fax message is printed) • the number of pages to follow Note: A fax cover sheet is not added if you print a fax from a mailbox and u
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Enterprise Edge 2.0 Voice Messaging FAX User Guide 19 Sending fax messages A fax message and a fax message voice introduction can be sent to any personal mailbox. To send the fax message you must call the personal mailbox from a fax machine telephone. To leave a fax message in a personal mailbox: 1. Place the document that you want to send on the fax machine. 2. From the fax machine telephone dial the Enterprise Edge telephone number of the person you want to send a fax to. Wait for the mail
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20 Enterprise Edge 2.0 Voice Messaging FAX User Guide Forwarding a fax message to another mailbox You can forward a fax message you have received to another mailbox and add an introductory message as a part of the forwarded message. The message appears as a fax message in the recipient’s mailbox. If you cannot forward a fax message, ask your System Administrator if your mailbox is set up to allow you to forward fax messages. You can also forward a received Fax Message to an external number.
