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Part No. P0919416 03
CallPilot 150
Telephone Administration
Guide
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2 CallPilot 150 Telephone Administration Guide Copyright © 2002 Nortel Networks All rights reserved. 2002. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document i
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Contents 3 Contents Chapter 1 Getting started with CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 CallPilot features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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4 Contents Chapter 4 Working with mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Adding a Subscriber mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Adding a Guest mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Adding an Information mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Adding many
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Contents 5 Chapter 7 Working with CCR Trees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Building a CCR Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Creating a Home node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Adding nodes to the Home node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Adding a M
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6 Contents CallPilot default system options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Language availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Group List leading digit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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7 Chapter 1 Getting started with CallPilot About CallPilot CallPilot is a versatile business communications tool that you can use to: • answer incoming calls offer callers a selection of options to route their calls or access information provide advanced voicemail, Automated Attendant and call handling capabilities This guide leads a System Administrator through setting up and operating CallPilot on a CallPilot 150 system. You can program CallPilot using any two-line display telephone on yo
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8 Chapter 1 Getting started with CallPilot CallPilot options CallPilot has two options to enhance your office communications. You need a software authorization code to enable a CallPilot option. Contact your vendor if you want to trial or purchase a software authorization code. CallPilot options are: Message Networking Message Networking links the CallPilot system with other voicemail systems and allows the exchange of voice messages between users at different sites. CallPilot supports Di
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Chapter 1 Getting started with CallPilot 9 How to get help USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#. Website: http://www.nortelnetworks.com/itas/ email: naitas@nortelnetworks.com Presales Support (CSAN) Telephone: 1-800-4NORTEL (1-800-466-7835)
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10 Chapter 1 Getting started with CallPilot P0919416 03
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11 Chapter 2 Using CallPilot Who can use CallPilot CallPilot can be used by outside callers and mailbox owners (subscribers) in your company. Subscribers at your office can use CallPilot from any display telephone that is connected to your telephone system. Subscribers outside your office can use CallPilot from any tone dial telephone. Incoming calls from a rotary dial telephone are transferred to your company receptionist or designated operator. If an operator is not available, the call tran
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12 Chapter 2 Using CallPilot Using the dialpad The buttons on your display telephone dialpad act as both numbers and letters. Each button represents a number and letters of the alphabet. press the dialpad button that represents the letter or number. Press the To enter a character button again to see the next letter or number. press £ or press another button. When you press another button, the To accept a character cursor advances and the display shows the first character on the new butto
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Chapter 2 Using CallPilot 13 Symbols and conventions used in this guide These conventions and symbols are used to represent the Business Series Terminal display and dialpad. Convention Example Used for Word is in a special font (in the top Pswd: Command line prompts on display telephones. line of the display) Underlined word in capital letters Display option. Available on two line display PLAY (on the bottom line of a two line telephones. Press the button directly below the display teleph
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14 Chapter 2 Using CallPilot P0919416 03
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15 Chapter 3 CallPilot mailboxes About installing mailboxes You install mailboxes by enabling a software authorization code. The software authorization code enables the number of mailboxes that you can add to CallPilot. On CallPilot 150 you can have a maximum of 200 subscriber mailboxes. Refer to “Enabling a software authorization code” on page 103 for information on how to enable software authorization codes. System Administrator Mailbox The System Administrator Mailbox: is reserved for th
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16 Chapter 3 CallPilot mailboxes General Delivery Mailbox The General Delivery Mailbox is your company mailbox. It is created automatically when the system is initialized for the first time. The General Delivery Mailbox stores messages from callers when the Operator is not available, from callers who use a rotary dial telephone, and when a mailbox is full. Usually the receptionist or designated Operator checks for messages in the General Delivery Mailbox. Warning: Change the General Deli
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Chapter 3 CallPilot mailboxes 17 Guest mailboxes Create Guest mailboxes for people who do not have an operating extension but require a mailbox. A Guest mailbox must be initialized by the mailbox owner before it can receive messages. When you create Guest mailboxes, assign mailbox numbers that begin with the same digit. This identifies the mailbox type. Create Guest mailbox numbers that begin with a digit that is different than the Subscriber mailbox numbers. For example, if Subscriber ma
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18 Chapter 3 CallPilot mailboxes Make sure the leading digit of Guest mailbox numbers is different from the leading digit of the extensions. If you must use the same leading digit, ensure the Guest mailbox numbers are “out-of-range” extension numbers. To test if an extension is out-of-range, dial it from another extension. If the number is out-of-range, the display shows Invalid number. If the number is not out-of-range but does not have a set plugged into the corresponding port, the dis
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Chapter 3 CallPilot mailboxes 19 Mailbox Class of Service Class of Service (COS) values reduce the amount of programming you do when you add a mailbox. Instead of entering values for several features, you can select the COS appropriate for a mailbox. You enter the COS when you add the mailbox and the system uses the associated values. The COS tables, shown in “Class of Service values” on page 20 have preset values. If you use the web-based CallPilot Manager you can change individual COS v
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20 Chapter 3 CallPilot mailboxes Class of Service values Class of Service 12345 678 Prompt language PAPAP APA Mailbox message time (in minutes) 15 15 15 15 5 5 20 20 Message length (in minutes) 33773 322 Message retention period (in days) 30 30 0 0 7 7 15 15 Greeting length (in minutes) 11111 110 10 Off-premise Message Notification YYYYN N Y Y Retry intervals (in minutes) 5 5 10 10 15 15 30 30 Number of attempts 33557 799 Outbound Transfer YYYYN N Y Y Incorrect pswd attempts 99996 644 Passwo
