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USER’S MANUAL
Part 2
AT&T Small Business System
Speakerphone with
Digital Answering System and
Caller ID/Call Waiting 984
Please also read
Part 1 — Important
product information
© 2006 Advanced American Telephones. All Rights reserved.
AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page I Contents Product overview............................1 Program home and local area codes .....................................40 Before you begin.............................2 Assign the line group for Parts list ................................................2 this phone ......................................41 Tools needed .......................................2 Erase all settings and return the DSL users ......................................
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page II lines simultaneously .....................93 Conference calls ...............................65 Transfer a call ....................................66 Display screen messages ................94 Low battery indicator .....................67 Message waiting and Lights and what they mean ..........68 NEW CALL light .........................95 Call history ........................................95 One touch operation..................70 Remove call
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page III Remove an auto-attendant outgoing announcement ..........114 Using multiple auto-attendants ..........................115 Answering system Remote operation ........................116 Connect with the answering system ......................116 Remote commands .......................117 Adding a fax machine ............118 Using a fax switch ..........................118 General product care .............119 Technical specifications ........120
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 1 Product overview This AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 is expandable to a 16-extension telephone system. The 984 is compatible with AT&T 945, 974, 944, 955 and 964 telephones. (See Before you begin starting on page 2 and Expanding the phone system beginning on page 128 for details.) The 984 is hearing-aid compatible and can be connected to up to four incoming telephone lines. This
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 2 Before you begin Parts list Your box should include: This user’s Quick manual start guide QUICK START GUIDE AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 This Quick Start Guide provides basic instructions. For additional installation options and complete instructions which allow you to use all features of this phone, refer to your AT&T Small Business System Speakerphone with Digital Answering
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 3 This 984 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 945 or 974 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system. This 984 telephone is also compatible with any AT&T 964/955/944 phones you have previously installed. This 984 telephone is NOT compatible with any 843, 853, 854, 874, or 954 telephones you may have previously installed. NOT
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 4 DSL users Connecting a DSL line to L1/L2 may interfere with the advanced features of this telephone, (such as intercom, hold, and line privacy,) which work by sending data signals over line 1. These data signals are sent at some of the same frequencies as those used by your DSL service. Also, DSL lines usually have microfilters, which keep the DSL signals from interfering with your telephone's sound quality. These same microfilters will also block
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 5 NOTE: If your DSL service provider cannot supply a DSL splitter, it is possible to purchase an outdoor DSL splitter over the Internet. If you are a new DSL customer, your DSL service provider will probably ask you if you have more than one telephone line in your home or business, or if you are installing a phone system. If you answer yes, your DSL service provider will probably advise you that you need a splitter. In most cases, your DSL service
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 6 Glossary continued from page 5 DND: When activated, the Do Not Disturb (DND) feature prevents interruptions during a call. DTAD: The Digital Telephone Answering Device is a sophisticated, tapeless answering system built into the 984 telephone. Home area code: This is the area code for your telephone number. Most users simply dial the seven digits of a phone number to make a call within their own area code and 11 digits outside of their area code. I
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 7 Phone system: Two or more system phones combined to form an interacting system of shared lines. You can have up to 16 system phones in the system. NOTE: If you have one or more 964, 955, or 944 phone(s) installed in the same phone system with this 984 telephone, you can have only 12 extensions in the phone system. Prime line: This is the line on your phone you designate to be selected automatically when you lift the handset, press K, or press h
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 8 Programmable features list Default settings indicated by *. Feature: Function: Options: One touch Choose default mode Intercom* or telephone preference for one touch (EXT) buttons. Extension no. Assign an extension 11*-26 number to this phone. Ringer on/off Turn the ringer on or On* or off off for each line. Ringer type Select a ring pattern Type 1*, 2, 3, 4 for this phone. Delay ring Select desired time Off*, 2, 4, 6, up to to delay central 30 s
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 9 Programmable features list Default settings indicated by *. Feature: Function: Options: Prime line Assign a line on this Line 1*, 2, 3, 4 phone to be selected automatically when you lift the handset, press K,or press h. Automatic Choose default mode Speakerphone* or mode for calls connected headset with the handset in the base unit. Scroll rate Set the scrolling Very slow, slow, speed for rapid medium*, fast, or scroll. very fast LCD back
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 10 continued from page 9 Programmable features list Default settings indicated by *. Feature: Function: Options: Reset all Return all features N/A to default settings. Answer status Turn the answering On*, off, or system on or off, or auto-attendant set this phone to be an auto-attendant. Set answer status to on to activate answering system in a single phone system. Set answer status to auto-attendant to activate answering system and auto-atte
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 11 Programmable features list Default settings indicated by *. Feature: Function: Options: Toll saver Turn toll saver On or off* on or off. Remote code Program the code Three digits, 111* (password) needed for remote access to some features of your phone. Message length Set maximum length Unlimited*, 1 minute, of recorded messages. or greeting only Message alert Turn the audible On or off* message alert on or off. Monitor Choose whether On* or off
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 12 Audible signals When you hear: It means: A rapid double-ring You have an incoming intercom call. pattern, repeating A long single ring, You have an incoming transferred call. repeating A short single ring, The extension number you just repeating programmed has already been assigned. Choose another number for this extension. A short single tone, The extension you are calling is repeating in DND mode. A long single tone, The extension you are ca
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 13 Installation If you are installing multiple phones in your telephone system, you must install and program one set at a time. If more than one extension is assigned the same extension number, a repeating short ring (error ring) sounds at the extension you are programming and the screen display includes EXThXXhishalreadyhusedhAssignhnewhEXTh#hif the phone is in idle mode. If the phone is in the programming mode, you will hear the repeating short ri
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984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 14 Battery installation continued from page 13 3. Pull on the tab to remove the battery compartment cover. 4. Insert a 9V battery (purchased separately) following the polarity markings in the battery compartment. Polarity markings 5. Replace the battery compartment cover and the screw. 6. If you are wall mounting the phone, turn to Wall installation beginning on page 17. (You will not need the wedge; store it in case you use the phone on a table or d
