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Wavelink Communicator
User Guide
wlc‐ug‐10‐20090331
Revised 4/6/09
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ii Copyright © 2009 by Wavelink Corporation All rights reserved. Wavelink Corporation 6985 South Union Park Avenue, Suite 335 Midvale, Utah 84047 Telephone: (801) 316‐9000 Fax: (801) 316‐9099 Email: customerservice@wavelink.com Website: http:\\www.wavelink.com Email: sales@wavelink.com No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means, without permission in writing from Wavelink Corporation. This includes electronic or mechanical mea
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Table of Contents 1 Table of Contents Chapter 1: Introduction to Wavelink Communicator 3 About This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Installation Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Additional Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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2 Wavelink Communicator Viewing Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Viewing Communicator Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Reviewing Communicator Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Adjusting the Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Reviewing the About Tab . . . . . . . . . . . . . . . . . . . . . . . . . . .
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3 Chapter 1: Introduction to Wavelink Communicator This document is a guide to the functions and components of the Wavelink Communicator (Communicator). This document presents: • An introduction to the Communicator • Detailed information about the components of the Communicator • Tasks for creating and using an effective, secure Communicator network This document provides first time Communicator users with a guide for installing, configuring and operating the Communicator. The Communicator i
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4 Wavelink Communicator Document Conventions This document uses the following typographical conventions: Courier New Any time you interact with the physical keyboard or type information into a text box that information appears in the Courier New text style. This text style is also used for any file names or file paths listed in the text. Examples: The default location is C:\Program Files\Adobe\FrameMaker7.1. Press CTRL+ALT+DELETE. Bold Any time this document refers to an option, such as de
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5 • Windows Mobile device with OS version 5.0 or later • Desktops with Enabler version 3.0 or later • Mobile computers with Enabler 3.0 or later Additional Requirements • Avalanche MC or Avalanche SE version 4.8 or later • A headset is recommended for optimal performance.
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6 Wavelink Communicator
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7 Chapter 2: Installing the Communicator Package The Communicator software package is delivered as an Avalanche package. To obtain the package, download it from the Wavelink Web site or contact Wavelink Customer Service. The Communicator package must be installed to an Avalanche Console through a software profile before if can be configured or deployed to your mobile devices. You can add the package to an existing software profile or create a new profile. There are two methods you can use
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8 Wavelink Communicator Figure 2-1. Select a Software Profile 2 In the Create a New Software Profile text box, enter the name of the profile and then click Next. The Configure Software Profile dialog that appears.
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9 Figure 2-2. Configure the Software Profile 3 If desired, enable the software package and configure selection criteria. NOTE You do not have to enable or configure selection criteria for the profile at this time. You will have the same options once the profile is created. 4 Click Next. The Apply Software Profile dialog box appears.
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10 Wavelink Communicator Figure 2-3. Apply the Software Profile 5 You can select which region or location to which you want to assign this profile or you can select to not apply the profile at this time. If you do not want to apply the profile right now, you can at a later time through the main console. 6 Click Next 7 In the Select a Software Package dialog box, click Browse.
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11 Figure 2-4. Select a Software Package to Add 8 From the Select the Software Package to Add dialog box, navigate to the location of the Communicator package and click Select. The package location will appear in the text box. 9 Click Next. The End User License Agreement dialog box appears.
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12 Wavelink Communicator Figure 2-5. End User License Agreement 10 Enable the Yes, I agree option, if you agree to the license agreement. The package begins extracting and installing in the Avalanche Console default location.
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13 Figure 2-6. Package Installation Once installed, the Configure the Software Package dialog box appears. From this dialog box you can enable the software package and configure it. Configuration is discussed in detailed in Chapter 4: Basic Communicator Configurations on page19. 11 Click Finish to close the Add Device Software Wizard.
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14 Wavelink Communicator
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15 Chapter 3: Activating Communicator Licenses After you install the Communicator package, you must license it with a valid license code. This code uses a technique called nodelocking, in which Avalanche MC is licensed only for a specific computer, or node, on your network. A node is defined as several specific system attributes that, in combination, uniquely distinguish it from any other system in your organization. Once a license for the Communicator is activated and associated with a s
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16 Wavelink Communicator license file are sent to your host system. The license file called wavelink.lic is installed on your system, which provides the information the product needs to operate. To activate Communicator licenses: 1 Obtain the Communicator product licensing code from Wavelink. NOTE You receive this information in an e‐mail from Wavelink upon purchasing Communicator licenses. 2 Access the Wavelink Activation dialog box by clicking Start > All Programs > Wavelink Avalanche MC
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17 • Node lock for the system. You can get this information from the Wavelink Activation dialog box. • Product license code. This information comes from the e‐mail you receive from Wavelink upon purchasing the Communicator. To manually activate a license: 1 Obtain the information needed for the product license. 2 Open a Web browser and navigate to http://www.wavelink.com/ activation. 3 Enter the Hardware Node Lock and the License code in the text boxes. 4 Click Activate button to activate lice
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18 Wavelink Communicator 4 In the Wavelink Activation dialog box, click Close. Activating Demo Mode If you are installing the Communicator for demonstration purposes, you can run it in demo mode. Demo mode authorizes the Communicator to manage up to two mobile devices for 30 days. To activate demo mode: 1 Access the Wavelink Activation dialog box by clicking Start > All Programs > Wavelink Avalanche MC > Activate. The Wavelink Activation dialog box appears. 2 Click Demo. Avalanche MC will run
