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Before You Begin These Operating Instructions describe which functions can be used with the HiPath 3000 / 5000 RSM with commercially available dial pulsing or touch tone tele- phones. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the following reasons: • The function has not been configured for your telephone - please contact your service personnel. • Your communications platform does not support this function - please contact
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Contents Basic operating instructions . . . . . . . . . . . . . . . . . . . . 7 How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . . 7 Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 ... With Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Ø Basic and Enhanced Functions Making and Answering Calls . . . . . . . . . . . . . . . . . . . 9 Answering a Call . . . . . . .
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Contents Calling Multiple Parties Simultaneously. . . . . . . . .18 Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 18 Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 18 Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Adding Up to Five Parties to the Conference (Initiator Task; Not for HiPath 3300/3350) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.). . . 31 Using Other Functions . . . . . . . . . . . . . . . . . . . . . . . . 32 Sending a Message. . . . . . . .
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Contents Ø System networking via LAN (PC network) Special Functions in the LAN (PC Network). . . . . .46 Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 49 Controlling Rela
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Basic operating instructions Step by Step Basic operating instructions How to Use these Operating Instructions You will find a graphic representation of the steps in log- ical sequence in the left column. Below is an explana- tion of the symbols: Lift the handset (off-hook). Replace the handset (on-hook). Conduct a call. Enter a telephone number or code. Enter the code. () Press the consultation hold key, signal key, flash key (not applicable to pulse telephones). You hear a tone. A long tone
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Basic operating instructions Step by Step Accessing Functions ... With Codes You can activate the functions of your system by entering codes such as: DND (do not disturb) on. DND (do not disturb) off. All codes to activate or enable functions are always in- troduced by pressing the star key, and all codes to de- activate, disable or delete functions are always entered starting with the pound key. When using pulse telephones, the star key must be re- placed by the code and the pound key by
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Making and Answering Calls Step by Step Making and Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone se- quence). • When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence). • When you receive a call from the entrance tele- phone, your telephone rings three times in rapid succession every four seconds (triple-
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Making and Answering Calls Step by Step Placing the first call on hold and answering the sec- ond call: () Enter the code. You are connected to the call waiting party immediately. The first party is placed on hold. Ending the second call and resuming the first one: () Press the key. Enter the code or wait two seconds. or (depending on the configuration) () Press the key twice. Preventing and Allowing Call Waiting (Automatic Camp-On) If this function has been configured (ask the service per- so
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Making and Answering Calls Step by Step Accepting a Specific Call for Your Colleague You hear another telephone ring. Lift the handset. Enter the code. Enter the number of the telephone that is ringing. Accepting calls in a team Æ page 44. Using Mailboxes If there are messages waiting for you, you will hear a special dial tone (continuous buzzing) when you lift the handset. Lift the handset. Enter the code. This connects you to the sender of the message or the mailbox system. Using Timed
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Making and Answering Calls Step by Step Turning Do Not Disturb On and Off You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is activated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this purpose (contact the service personnel). Lift the handset. or Enter the code for "on" or "off". When you lift the handset, a special dial tone (continuous buzzing) reminds you that "do not dist
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Making and Answering Calls Step by Step Speaking to visitors via the entrance telephone: Precondition: Your telephone rings. Lift the handset within thirty seconds. You are connect- ed to the entrance telephone immediately. or Lift the handset after more than thirty seconds. Dial the entrance telephone number. Opening the door from your telephone during a call from the entrance telephone: () Enter the code. Dial the entrance telephone number. Special features must be taken into consider- ation
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Making Calls Step by Step Making Calls Dialing Numbers Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: Replace the handset. Caller ID Suppression You can prevent your station number or name from ap- pearing on the displays of external parties you call. The feature remains active until you deactivate it. Lift the handset. or Enter code for "suppress" or "restore". The ser
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Making Calls Step by Step Talking to Your Colleague With a Speaker Call You can make a loudspeaker announcement through a loudspeaker if connected (ask the service personnel), or to an internal user with an optiset E system telephone without any action on their part. Lift the handset. Enter the code. Enter the station number. Activating Tone Dialing / DTMF Suffix Dialing (Only For Pulse Telephones) You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an an
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Making Calls Step by Step Reserve Trunk If this feature is configured (contact the service person- nel), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call. Lift the handset. Enter the external code. The external trunk is busy; you hear a busy signal tone. Wait about 5 seconds until the busy tone ends. The trunk is reserved. Replace the handset. When the reserved trunk becomes free: Your telephone rings. Lift the handset. You hear the CO dial tone. Enter
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Making Calls Step by Step Trunk Flash To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com- munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser- vice code or telephone number. Precondition: You have set up an external connection via an analog line. () Enter the code. Enter the service code and/or telephone number. Associated Dialing/Dialing Aid If this function has been config
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Calling Multiple Parties Simultaneously Step by Step Calling Multiple Parties Simultaneously Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. () Press the key. Call the second station. Return to the first party: () Press the key. Enter the code or wait two seconds. or (depending on the configuration) () Press the key twice. Switching to the Party on Hold (Toggle) () Enter the code. Combine the calling parties in
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Calling Multiple Parties Simultaneously Step by Step Conducting a Conference In a conference call, you can talk to as many as four (two in the case of HiPath 3300/3350) other parties at the same time. These may be internal or external users. Lift the handset. Call the first party. () Press the key. Call the second station. Announce the conference. () Enter the code. A tone sounds every 30 seconds to indicate that a conference is in progress. Contact the service personnel for instructions on
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Calling Multiple Parties Simultaneously Step by Step Removing the ISDN Central Office Party From the Conference (Only for U.S.) () Enter the code. Transferring a Call If the person you are speaking to wants to talk to anoth- er colleague of yours, you can transfer the call that col- league. () Press the key. Enter the number of the party to which you want to transfer the call. Announce the call, if necessary. Replace the handset. ...After a Speaker Call (Announcement) in a Group If this funct
