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System_Administrator_Guide_Cover.qxp 4/30/2007 3:32 PM Page 1
F FE EA AT TU UR RE ES S A AN ND D S SP PE EC CI IF FI IC CA AT TI IO ON NS S
The OfficeServ telephone systems have preset (default) feature access codes that use the following
number plan. These codes can be used if a key is not available for the feature you want to use.
System Administration Guide
Standard telephone users must always dial these codes.
0 Call attendant or system operator 55 + 9 Page all external zones
10 + xxx R
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 1 SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE for OfficeServ™ 100, OfficeServ™ 500 OfficeServ™ 7000 Series April 2007 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Samsung Tele
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 2 TABLE OF CONTENTS ABOUT THIS BOOK .................................................................................... 1 SPECIAL FEATURES System Ring Plans .......................................................................................................... 2 Manual Ring Plan Change ............................................................................................ 2 Temporary Ring Plan Override ..........................
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 3 SYSTEM ADMINISTRATOR PROGRAMMING Customer Level Access .............................................................................................. 10 Customer Level Access Using the PROG Key ......................................................10 Change Feature Passcode ..........................................................................................11 Set Date and Time Display .............................................
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 4
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 5 ABOUT THIS BOOK This book contains instructions for special features that every telephone user may not need to know.The owner can decide who the system administrator will be and who will have access to these features. Station users can be trained on only the items that apply to them. This procedure will help control costs and telephone abuse. Several of the features listed in this book are specific to the system operator or attendant p
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 6 SPECIAL FEATURES SYSTEM RING PLANS Your system is designed to have a maximum of six different Ring Plans. Each ring plan can be programmed to allow different lines to ring different ring plans to ring different station and/or station groups. Examples of why different ring plans are required can include normal day operation, night operation, using different oper- ators during different lunch shifts and Saturday or evening hours of opera
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 7 CALLING THE SYSTEM OPERATOR Any station that dials 0 will ring its assigned operator. (If tenant service is used, each tenant may have a different operator or operator group.) Calls to the system or tenant operator are easily identified because the CALL key will have a fast flash- ing red light. Station users will never receive a busy signal when they dial 0 or the operator group number. The calls will continue ringing in queue until a
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 8 When the second or third option is selected the barger will take priority over the line. This means unless you (barger) hang up first, the station or line you barged into will still be connected to you when the station you barged into hangs up. When the third option is selected, the station that barges-in can monitor the con- versation and no warning tone or display will be sent to the station being moni- tored.The handset transmitter
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 9 OfficeServ 100 20 Groups & OfficeServ 7100 (500 through 519) these can be changed to 4 digits if required. To create a backup or relief operator position, assign the main operator and one or more backup individuals to the operator group. All but the main operator should be out of the group.When it is necessary to use a backup operator, put the desired backup station in the group and remove the main operator. When incoming call traffic
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 10 NOTE: Outgoing DISA calls are controlled by the dialing class of the station identi- fied by the security code.The DISA line must have disconnect supervision from the central office. Insist that this service is verified by your installation/service company. DISA SECURITY A common practice among hackers is to repeatedly dial a known DISA access number (usually with a computer) and try a different passcode each time. The hacker hopes to
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 11 NOT VERIFIED When set for this option the user must enter an account code for all outgoing calls, but the account code is not verified against the system list. Non verified account codes can contain the digits 0~9, * and #. USING FORCED ACCOUNT CODES � Lift the handset and press the ACCT CODE key or dial 47. � Enter the account code. � Press the account code button again, press TRSF or hookflash (on an SLT). If a correct code is enter
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 12 lines in the other system to make outside calls. Tie line calls can be put on hold, transferred and conferenced in the same manner as are other outside calls. � Lift the handset or press the SPK or MONITOR key. � Dial the tie line access code or press the tie line key. � When you receive dial tone from the other system, you can dial extension numbers or access outside lines. You must know the extension numbers and the line access code
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 13 CALLER ID SPECIAL FEATURES NOTE: The Caller ID features below require optional software and/or hard- ware. Please ask your installation and service company for details. ABANDON CALL LIST The system has a system-wide abandoned calls list that stores CID information for the last 100 calls on the OfficeServ 7000 Series, OfficeServ 500 M and L ver- sion and 50 calls on the OfficeServ 100 that rang but were not answered and were accompan
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 15 CALLER ID SPECIAL FEATURES INVESTIGATE Investigate allows selected stations with a special class of service to investi- gate any call in progress. If CID information is available for an incoming call, you will know to whom this station user is speaking. For outgoing calls, you can see the number that was dialed. After investigating, you may barge-in on the conversation, disconnect the call or hang up your phone to end the investigatio
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 17 SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed, you must first open system pro- gramming using the passcode you have been assigned. You must use a display keyset. Should it become necessary to change this passcode, see your service com- pany. � While on-hook, press TRSF and then dial 200. Your display shows [ENABLE CUS. PROG. PASSCODE]. � Dial the four digit passcode. The display sh
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 18 CHANGING FEATURE PASSCODE You can change individual feature passcodes. This program is used to change the passcodes for several features. These features are the following: RING PLAN SER- VICE, DISA ALARM, ALARM CLEAR, and AA RECORD. Note: Each passcode is four digits long. Each digit can be 0 to 9. PROGRAM KEYS UP & DOWN - Select the extension number. HOLD - Press to reset the passcode to default settings. Open customer programming an
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 19 Failure to enter the time using the 24 hour clock will cause the date to change at 12:00 P.M. Open customer programming and follow the instructions below. ACTION DISPLAY 1. Press TRSF and then dial 505 OLD:6010184:0047 Display shows NEW:WMMDDYY:HHMM 2. Enter the new time and date using OLD:6010184:0047 the above format NEW:3020994:1445 3. Verify the time and date and reenter OLD:3020994:1445 them if necessary NEW:WMMDDYY:HHMM 4. Press
