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Integrated Feature Module
Small Small
Display Display
User’s Guide User’s Guide
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Table of Contents FIRST TIME ENROLLMENT / TUTORIAL 3 HOW TO USE THIS GUIDE 4 LISTEN 5 BOOKMARKING MESSAGES 6 CALLER ID CAPTURE 6 SEND 7 CALL 8 NOTIFY 9 CALL FORWARDING 10 MESSA
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FIRST TIME ENROLLMENT / TUTORIAL Accessing the Voice Mail System From your Desk Dial into the Voice Mail System by entering the Access Number pro- vided by your System Administrator. Internal Voice Mail Extension Number: ___________ As a first time user, the system will prompt you through the setup of your personal Voice Mail Box. The Tutorial will guide you through entering the following personal Mailbox information: 4 Entering your personal Mailbox Password 4 Recording you
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HOW TO USE THIS GUIDE This Operator’s Guide will provide the necessary steps and procedures for you to utilize the Courier Voice Mail system with the Panasonic Small Screen Display phone. Each step is clearly detailed and the corresponding display message is illustrated appropriately. Soft key The manual will refer to Soft Keys which are the buttons to the left and right of the small display screen that correspond to the various features of the Courier application. Some features are n
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LISTEN LISTENING TO MESSAGES...NEW & OLD 4 New: To listen to new messages. 4 Old: To listen to old or saved mes- sages. The number above “New” and “Old” signifies the number of messages. PLAYING A NEW OR OLD MESSAGE 4 Press the Soft key to listen to the new or old message LISTEN OPTIONS 4 Save the message as Old. 4 Delete the message. 4 Play the message from beginning (replay). 4 Reply to sender’s message or caller NEXT 4 Forward a message to a mailbox. 4 Skip Me
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BOOKMARKING MESSAGES & CALLER ID CAPTURE The Courier provides two unique features that are used while listening to messages, they are Bookmarking Messages and Caller ID Capture. Both features are functional from any telephone (Cell Phone, Internal Phone, etc.), and are utilized when listening to New or Old messages. BOOKMARKING MESSAGES & CAPTURING CALLER ID FROM SMALL SCREEN TELEPHONE : BOOKMARKING • While listening to a message, you have the ability to place a bookmark in tha
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SEND SEND REGULAR & SCHEDULED MESSAGES • Send Regular voice messages to other mai l- boxes on the sys tem. • Ability to Schedule a message to send to NEXT other mailboxes on the system. 4 Reg: Sends regular messages to mai l- boxes. 4 Sch: Schedules messages to mailboxes. SENDING A REGULAR MESSAGE 4 Change favorite mailbox 4 Enter Mailbox No to send message to a specific mailbox. 4 Directory provides an alphabet directory to select the name of the extension in the system.
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CALL DIRECTING CALLS TO TELEPHONE (TEL) OR VOICE MAILBOX (VMB) When callers enter extension numbers from the auto attendant: • Calls to Tel will ring extension first, then forward to voice mail, if no answer. NEXT • Calls to Vmb will go directly to the mai l- box greeting, without ringing the phone. • Each option has up to 5 greetings to re- cord 4 Tel: directs incoming calls to telephone 4 Vmb: directs incoming calls directly to mai l box SELECTING OR SETTING UP A GREETING NE
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NOTIFY EXTERNAL MESSAGE NOTIFICATION • Notifies external telecommunication devices of Voice Mail messages. • Selectable notification of All Me s- sages or Urgent messages only NEXT • Up to 4 devices may be selected. • System continues to notify all devices, in cascading sequence, until the mes- sage is retrieved • Notification may be scheduled with time and day parameters. NEXT 4 NOTIFY: to begin notification setup and activation process. NOTIFY MENU 4 Phone Numbers to en
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FORWARDING CALL FORWARDING • Forward incoming calls to another e x- tension. • Up to 4 extensions may be activated. • System continues to notify all exte n- NEXT sions, in cascading order. • Extension sequence may be changed. 4 CALL: begins Call Forwarding setup and activation process. NEXT SETUP AND ACTIVATION OF NOTIFICATION NUMBERS 4 SETUP to program extension numbers. 4 ACTIVATE to forward calls. An Asterisk next to number (*) indicates forwarding number has been sel
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FORWARDING MESSAGE FORWARDING • Forward all messages to another extension. • Carbon copy messages for refe r- NEXT ence. 4 Msg: begins Message Forwarding setup and acti vation process. NEXT SETTING UP MESSAGE FORWARDING 4 Forward To selects extension number 4 CC My VMB to retain a copy of forwarded message in your own mailbox 4 An asterisk (*) is displayed when the option is toggled on. NEXT INPUTTING EXTENSIONS 4 Change favorite mailbox 4 Mailbox Number messages will
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SETUP SETUP • This screen provides many options to pe r- sonalize your mailbox. Some of the o p- tions will automatically be set during NEXT first time user tutorial, but can be changed at a later time. 4 SETUP: brings you to the set up screen VOICE MAIL SETUP SCREEN—FUNCTIONS NEXT 4 Password: Enter and/or change password. 4 Name: Record mailbox user’s name 4 Screen: Turns on call screening to identify incoming callers 4 Confirm: Provides Confirmation receipt of sent voic
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SETUP DISTRIBUTION LISTS • Convenient method to route mes- sages to entire list of extensions • Create lists by department, associ a- NEXT tion, job function...etc. • Lists may be edited as needed. 4 DistList: takes you to Distribution List setup DISTRIBUTION LIST FUNCTIONS 4 Create List There are 64 pre-programmed Distribution names to select from. Select a name for the list, and continue to the next screen NEXT to add users. 4 Browse Lists to add and delete mem
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OFF-HOOK VOICE ANNOUNCE OFF HOOK VOICE ANNOUNCE * Off hook voice announce is a feature than can be applied to any extension on the system. First, it must be part of the Mailbox’s Class of Service, and the Monitor Transfer feature must be acti- vated in order for this function to operate properly. When a person is engaged in a conversation and a call comes through the Automated Attendant (AA) for that person, the Courier will attempt to transfer the call to the user. Upon ind
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Telecommunication Systems Company Division of Matsushita Electric Corporation of America Business Telephone Systems Division Headquarters Two Panasonic Way Secaucus, NJ 07094 (201) 392-4220 www.panasonic.com/dbs 04/2001
