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p0881591.book Page 1 Wednesday, August 19, 1998 6:43 PM
Modular ICS 4.0
System
Coordinator
Guide
Norstar, Meridian and Companion are trademarks of
Northern Telecom
© Northern Telecom 1998
1-800-4 NORTEL
www.nortel.com/norstar
P0881591 Issue 01
Printed in Canada
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p0881591.book Page 2 Wednesday, August 19, 1998 6:43 PM
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p0881591.book Page i Wednesday, August 19, 1998 6:43 PM Table of Contents Getting started with Norstar 1 Using this guide 1 Understanding programming 2 Before you start 3 What you’ll need to do programming 3 Using Buttons 4 Using the buttons under the display 5 The programming overlay 6 A map for working in programming 7 Starting and ending a session 11 Ending a session 11 Frequently used programming operations 13 Changing the time and date on the display 13 Programming Automatic T
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p0881591.book Page ii Wednesday, August 19, 1998 6:43 PM ii / Table of Contents Hearing aid compatibility 33 Viewing information about a call on the display 34 Using Call Information for a particular call 34 Displaying Call Information before or after answering 35 Displaying Call Information for a call on hold 35 Making Call Display information appear automatically at a telephone 36 Changing which information is shown first about a call 36 Picking up a call ringing at another telephone
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p0881591.book Page iii Wednesday, August 19, 1998 6:43 PM Table of Contents / iii Making calls 53 Choosing a line using a line button 55 Line pools 55 Using a line pool to make a call 56 Programming a memory button with a line pool feature code 56 Making calls from an ISDN terminal 57 Changing how you dial your calls 57 Using Standard dial 57 Using Automatic dial 58 Using Pre-dial 58 When the internal number you have called is busy 58 Priority Call 58 Making a priority call 59 Giv
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p0881591.book Page iv Wednesday, August 19, 1998 6:43 PM iv / Table of Contents Listening on hold 73 Holding a call exclusively 74 Using Call Queuing 74 Transferring calls 75 Using the transfer feature 75 Transferring a call 75 Transferring external calls 76 Canceling a transfer 76 Using Camp-on 78 Parking a call 79 Retrieving a parked call 80 Using Call Park 80 Using Callback 82 Forwarding your calls 83 Forwarding your calls to another Norstar telephone 83 Canceling Call Forward
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p0881591.book Page v Wednesday, August 19, 1998 6:43 PM Table of Contents / v Sending messages 98 Sending a message 98 Canceling a message you have sent 100 Viewing your messages 100 Replying to a message 100 Replying to a message using an analog telephone connected to an ASM 101 Removing items from your message list 102 Removing items from your message list using an analog telephone connected to an ASM 102 Viewing messages you have sent 103 Using Voice Call 104 Making a Voice Cal
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p0881591.book Page vi Wednesday, August 19, 1998 6:43 PM vi / Table of Contents Spanish 116 Programming a feature code onto a memory button 116 Programming feature buttons 117 Erasing a feature button 117 Applying button cap labels 118 Types of button caps 119 Identifying the telephones 119 Norstar default button assignments 120 Rules of default button assignment 120 M7310 telephone button defaults 121 M7324 telephone button defaults 122 M7100 telephone button defaults 123 M7208 tel
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p0881591.book Page vii Wednesday, August 19, 1998 6:43 PM Table of Contents / vii Telephone features 147 Installing Norstar telephones 147 Naming a telephone or a line 149 Moving telephones 149 Stopping calls from ringing at your telephone using Do Not Disturb (DND) 150 Stopping calls 150 Refusing to answer a call 150 Canceling Do Not Disturb 150 Using Do Not Disturb 150 Using Background Music 151 Turning Background Music off 151 ISDN PRI and BRI 153 ISDN PRI 153 ISDN PRI features 1
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p0881591.book Page viii Wednesday, August 19, 1998 6:43 PM viii / Table of Contents Group 4 fax 163 Remote LAN access 163 Leased line backup 163 LAN to LAN bridging 163 Internet and database access 163 Using System features 165 Using alternate or scheduled services 165 Preventing certain calls from being made 165 Making additional telephones ring 165 Changing the lines used by outgoing calls 165 Turning Services on and off 166 An example of how to turn on a Service manually 167 Turnin
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p0881591.book Page ix Wednesday, August 19, 1998 6:43 PM Table of Contents / ix Run/Stop 183 Wait for Dial Tone 184 Using pulse dialing for a call 184 Using your Norstar system from an external location 184 Controlling access to your Norstar system 185 Direct inward system access (DISA) 185 Class of Service (COS) 186 Maintaining security 186 Accessing Norstar remotely over the public network 186 Tones 187 Using Class of Service (COS) passwords 187 Changing your Class of Service 188
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p0881591.book Page x Wednesday, August 19, 1998 6:43 PM x / Table of Contents Testing the speaker in the telephone handset 201 Testing the telephone headset 201 Testing the telephone speaker 201 Testing the power supply to a telephone 202 Common feature displays 203 Index 209 Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01
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p0881591.book Page 1 Wednesday, August 19, 1998 6:43 PM / 1 Getting started with Norstar Your Norstar digital key system has many powerful features that can be customized to keep up with changes in your workplace. Using this guide The person who is responsible for adding or moving telephones or making changes to the system is called the system coordinator. This guide is designed to give the system coordinator all the information he or she needs to carry out these kinds of j
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p0881591.book Page 2 Wednesday, August 19, 1998 6:43 PM 2 / Getting started with Norstar Understanding programming When your system is installed, your installer or customer service representative programs it to work with your telephone lines, with your private network, if you have one, and with optional equipment. They customize the system for your office. All programming is recorded in the Norstar Programming Record. You may want to further customize your system. For example,
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p0881591.book Page 3 Wednesday, August 19, 1998 6:43 PM Getting started with Norstar / 3 Before you start Before you begin programming, plan what changes you want to make. Record the changes in the Norstar Programming Record so that you have the information at hand. For example, if you are going to program system speed dial numbers, fill out the page in the Norstar Programming Record so that you have all the numbers and codes handy once you start programming. What you’ll ne
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p0881591.book Page 4 Wednesday, August 19, 1998 6:43 PM 4 / Getting started with Norstar Using Buttons The two-line telephone you use for everyday calling is used for changes and maintenance. Examples of telephones with two-line displays are shown in the illustration. M7310 M7324 The next illustration numbers the buttons that are used for both day-to-day communication and programming on the M7310. 5 5 9 9 7 7 8 8 2 2 6 6 1 1 3 3 4 4 4 4 Modular ICS 4.0 System Coordinator Guide P0
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p0881591.book Page 5 Wednesday, August 19, 1998 6:43 PM Getting started with Norstar / 5 Used for dialing numbers when you are making 1 Dial pad calls. It’s also used for entering numbers and letters when you’re programming. Shows instructions for everyday calling as well as 2 Display for programming. Have a variety of uses. The current use is shown 3 Display buttons on the display above each button. Dial a number or feature code stored on the 4 Memory buttons but
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p0881591.book Page 6 Wednesday, August 19, 1998 6:43 PM 6 / Getting started with Norstar The programming overlay When you begin programming, a group of buttons on the telephone become the buttons for moving through programming headings and settings. The programming overlay is a paper cutout (found at the back of this guide) that shows the directions the four buttons take you when programming. Placing the programming overlay Norstar Programming Overlay Heading Show Back Next Norst
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p0881591.book Page 7 Wednesday, August 19, 1998 6:43 PM Getting started with Norstar / 7 Programming buttons are active or inactive at different stages of programming. A button is active (meaning you can use that option), when the indicator next to it is lit ( » or … ). A map for working in programming The programming maps on the following two pages show the headings you’ll see when you move through the display menu after pressing ˜¥¥ fl Ø and entering the passwo
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p0881591.book Page 8 Wednesday, August 19, 1998 6:43 PM 8 / Getting started with Norstar System speed dial - Program up to 70 different Sys speed dial telephone numbers so that people in your office can dial them with a two-digit code. Passwords - Change the password you use for Passwords programming, or erase a Call log password. On an XC system, you can also change the password for Companion portable telephone registration. Time and date - Change the time, date, or both. Time&Dat
