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MITEL
5000 COMMUNICATIONS
PLATFORM (CP)
MITEL 5320e/5330e/5340e
USER GUIDE
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NOTICE This guide is released by Mitel Networks Corporation and provides information necessary to use the 5320e/5330e/5340e IP Phones. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost. Some features or applications may require additional hardw
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Table of Contents Chapter 1: Getting Started Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 About Your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 5320e/5330e IP Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 5340e IP Phone Features . . . . . .
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Mitel 5320e/5330e/5340e User Guide Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Changing the Text Size on the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Using the Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Viewing Call History . . . . . . . . . . . . . . . . . .
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Table of Contents Using Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Placing External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Mitel 5320e/5330e/5340e User Guide Transferring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Dropping Out of a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Ending a Conference and Placing all Parties on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Using Meet-Me Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Table of Contents Deleting Waiting Inter-Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Using Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Using Reminder Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Paging Other System Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Mitel 5320e/5330e/5340e User Guide Cordless Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Cordless Headset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Hanging Up . . . . . . . . . . . . . . . . . . . . .
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CHAPTER 1 GETTING STARTED
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Mitel 5320e/5330e/5340e User Guide 2
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Getting Started Welcome The instructions in this guide are for using the Mitel 5320e/5330e/5340e Internet Protocol (IP) Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features. Your IP phone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance. Because a v
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Mitel 5320e/5330e/5340e User Guide About Your IP Phone The IP Phones are full-feature, dual port phones that provide voice communication over an IP network. All phones have a 160 x 320 (pixels) liquid crystal display (LED), self-labeling programmable buttons, on-hook dialing, and a Ring/Message Indicator. For one-touch feature access, the 5320e IP Phone has 8 programmable buttons, the 5330e IP Phone has 33 programmable buttons, and the 5340e IP Phone has 42 programmable buttons. It includes
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Getting Started 5330e IP Phone 3 1 2 4 5 8 6 7 1 – Handset (see page 6) 5 – Feature buttons (see page 7) 1 2 – Programmable buttons (see page 8) 6 – Dialpad buttons (see page 8) 2 3 – Display (see page 7) 7 – Navigation buttons (see page 9) 4 – Ring/Message Indicator (see page 7) 8 – External Speaker (see page 9) 1. The top three buttons on the 5320e IP Phone do not have LEDs. 2. The 5320e IP Phone does not have a backlit display. 5
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Mitel 5320e/5330e/5340e User Guide 5340e IP Phone Features 2 The 5340e IP Phone is shown here. See “Phone Feature Descriptions” on page 6” for more information about the IP phone features. 1 2 3 4 5 6 9 8 7 1 – Handset (see page 6) 6 – Dialpad buttons (see page 8) 2 – Display (see page 7) 7 – Programmable buttons (see page 8) 3 – Menu buttons (see page 9) 8 – Navigation buttons (see page 9) 4 – Ring/Message Indicator (see page 7) 9 – External Speaker (see page 9) 5 – Feature buttons (see page 7
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Getting Started Display The display provides a 160 x 320 (pixels) high-resolution viewing area for selecting and using features and identifying callers. When idle, the display shows user information, the system time and date, and feature button assignments. Consider the following when using the display: • The 5320e IP Phone does not have a backlit display. • You can adjust the display Contrast and Brightness levels (see page 23). • You can control the size of the text that appears on the displ
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Mitel 5320e/5330e/5340e User Guide Button Action (Applications) Activates the Applications menu to perform the following options: • Call History (see page 27) • Use the conference unit (see page 13) • Program the following settings in the Settings application: o Change the language on the display (see page 23). o Change the text size on the display (see page 24) page 23) o Adjust the display brightness (see o Use the screen saver (see page 25) o Specify audio feedback options (see page 30) pag
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Getting Started Button Action Call 2 Selects an outside line or answers a call. Intercom Answers an intercom (internal) call. Conference Places a conference call. Forward Forwards the call to the specified number. Menu Buttons (5340e IP Phones only) The 5340e IP Phone has eight dynamic menu buttons at the top of the Display that change depending on the feature and menu currently displayed. You can use the menu buttons to view and select feature options. Navigation Page Buttons The IP Phones ha
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Mitel 5320e/5330e/5340e User Guide Phone Signals The IP Phones have several audio and visual signals to indicate feature activity. The following are a few helpful tips: • Lit or blinking buttons indicate call or feature activity. • All phone button lamps illuminate at the same time for a few seconds when the IP phone is reset or powered on. • The following actions may cause an error tone: • Pressing an invalid button combination. • Selecting a restricted feature. • Dialing a restricted or i
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Getting Started Viewing the Phone Information You can use the phone to view system or phone information. To view system information: 1. Press (Applications). 2. Press Settings, and then press About 5320e/5330e/5340e IP Phone. A screen similar to the following appears. 3. Press Close to exit the Applications menu. 11
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Mitel 5320e/5330e/5340e User Guide Using a Headset When using a headset, press (Speaker) to connect to or disconnect from calls. The Headset icon appears when the headset is in use. You cannot use the handset or speakerphone when the IP phone is in Headset Mode. Disconnecting the headset automatically enables the handset. Note: The headset must be hearing aid compatible (HAC). If your headset has a power-saver mode, make sure the system administrator has enabled the S “Headset Connect Tone
