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Standard Troubleshooting Approach
S.T.A. Manual
2004 Jacuzzi Premium
Protech LED Model Hot Tubs
(J-315, J-325, J-335, J-345)
1
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The following symbol is placed throughout this manual for your protection. Always use extreme caution whenever performing repairs to electrical control system components of any kind! Danger: Electrical Shock Hazard Exists! High Voltage Present On Circuit Board. Use Ex- treme Caution While Servicing Circuit Board. 2
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Table of Contents Chapter Page 1.0 Standard Troubleshooting Approach (S.T.A.) ............................................................... 5 1.1 Why A Standard Troubleshooting Approach? .................................................................... 5 1.2 How To Use The STA ......................................................................................................... 5 1.3 Professional Customer Service ...........................................................................
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Chapter Page 8.4 Hot Tub Doesn’t Come On For Filter Cycle ....................................................................... 33 8.5 House Breaker Trips .......................................................................................................... 34 8.6 Hot Tub Light Will Not Come On ........................................................................................ 38 8.7 No Jets ..............................................................................................
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1.0 Standard Troubleshooting Approach (S.T.A.) 1.1 Why A Standard Troubleshooting Approach? Service prices are basically set by local industry and geographic region. Stiff competition in the service industry has made it diffi cult to raise the price of a service contract; or charge more for time and mate- rials than the competetive shop down the street. If your business is to be profi table, you must control the overall cost of service. The total cost of service is made up of many individual f
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4. Question the homeowner to determine, if possible, what specifi c component is not functioning. • Use the map of the spa (see below); become familiar with the components and their names. This will also help when speaking to technical service. • Keep the Owner’s manuals in an accessible place. • Know the difference between the spa’s components and how they perform when utilized in the spa. Example: An air control will induce air into the plumbing of the jet, increase the fl ow
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8. Make Sure there is access to the main breaker and GFCI, and ask the homeowner to disconnect if possible before you arrive at their home. 9. Use the home service visit as an opportunity to sell aftermarket items such as chemicals, towels, etc. 10. Educate your staff regarding chemicals that are important for optimal use and longevity of the spa components. • Chemical misuse is not covered under the terms of the warranty. 11. Know what to recommend when the customer complains that they
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1.5 Preparing For A Service Call 1. Know what each call is asking of you; determine whether or not the extent of service can be han- dled with a simple phone call or if it requires a visit. • Determine whether the call is warranty or non warranty. Make sure the customer is aware that the manufacturer will not cover out-of-warranty service. • If you plan to charge the customer for travel expenses, make sure that they are aware of the costs before you show up. 2. Make sure all of your
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9. Make professional repairs. • Putting bondo, underwater epoxy, silicone or any other product to fi x cracked or leaking plumbing will not adequately correct the problem and will most likely result in a return visit. Replace the com- ponent or come back and do it for free! • Make repairs look as good as or better then when you started. 10. Make sure you leave the customer’s home as clean as you found it. • Most customers don’t mind if you are having lunch in their backyard, as l
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1.8 Satisfying The Customer Most customers do not care what work you have done or what parts you have replaced, but they always care whether or not their problem goes away. When you are done, show them that their problem is gone. If they ask how you did it, take a few minutes to explain. Show them the bad part(s) and explain or show why it is bad. • Develop the habit of examining the hot tub’s you service. Compliment customers on the things they are doing right. Tell them how their care and
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Pump 2 Pump 1 TEMP/HI-LIMIT FLOW SW F1 J1 2.0 Electro Static Discharge 2.1 ESD - What Is It? What Does It Do? Static electricity is always being generated around us, even at those times when we no longer get zapped after walking across a rug and touching some- thing. Like all state-of-the-art circuit boards, the hot tub’s circuit board can be dam- aged by unnoticed static electricity. Damaged is the key word. Sometimes a board which has been subjected to ESD will fail immediately upon being p
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3.0 Main System Specifi cations J-345 Dimensions ............................... 84” x 84” x 36” (213cm x 213cm x 92cm) Dry Weight ................................ 882 lbs (400kg) Filled Weight ............................. 3,611 lbs (1,638kg) Water Capacity (Avg. Fill) ........ 336 US gallons (1,272 Liters) Electronic Controls .................. Solid State Electronic Controls with LED Readout, Programmable Temperature, Filtration, and Heat Cycles Pump 1 .....................................
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Jet Selector / Air Control Operation Diagram Air Control 2: Air Control 1: Air Control 3: Opens / Closes Opens / Closes Opens / Closes Air Inlet to Jet Air Inlet to Jet Air Inlet to Jet Group A Group C Group B A A B C Jet Selector 2: B Directs Jet Pump 2 C D Output Between Jet Groups C or D. Air Control 4: Opens / Closes D D Air Inlet to Jet Group D Jet Selector 1: Directs Jet Pump 1 Output Between Jet Groups A or B. Seat Depths A = 25.50” (64.8cm) F = 19.75” (50.2cm) Listed Dimen
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3.1 Main System Specifi cations J-335 Dimensions ............................... 84” x 84” x 36” (213cm x 213cm x 91cm) Dry Weight ................................ 781 lbs (354kg) Filled Weight ............................. 3,752 lbs (1,702kg) Water Capacity (Avg. Fill) ........ 358 US gallons (1,355 Liters) Electronic Controls .................. Solid State Electronic Controls with LED Readout, Programmable Temperature, Filtration, and Heat Cycles Pump 1 .....................................
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Jet Selector / Air Control Operation Diagram Jet Selector: Air Control 1: Directs Jet Pump Opens / Closes Output Between Jet Air Inlet to Jet Groups A&B or C. Group C A C A B Air Control 2: Opens / Closes C Air Inlet to All Lounge Jets A B B Air Control 3: Opens / Closes Air Inlet to Jet Group B Seat Depths A = 26.50” (67.3cm) F = 19.75” (50.2cm) Listed Dimensions B = 24.00” (60.1cm) G = 27.00” (68.6cm) Represent Distance from B C = 28.75” (73.0cm) H = 34.00” (86.4cm) Top of Acrylic to Low
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3.2 Main System Specifi cations J-325 Dimensions ............................... 84” x 76” x 34” (213cm x 193cm x 86cm) Dry Weight ................................ 738 lbs (335kg) Filled Weight ............................. 3,386 lbs (1,536kg) Water Capacity (Avg. Fill) ........ 320 US gallons (1,211 Liters) Electronic Controls .................. Solid State Electronic Controls with LED Readout, Programmable Temperature, Filtration, and Heat Cycles Pump 1 .....................................
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Jet Selector / Air Control Operation Diagram Air Control 1: Opens / Closes Air Inlet to Jet Group A A Jet Selector: A Directs Jet Pump Output Between Jet Groups A or B C B B&C Air Control 3: Opens / Closes Air Inlet to Jet Group C C B Air Control 2: Opens / Closes Air Inlet to Jet Group B Seat Depths A = 27.00” (68.6cm) F = 31.25” (79.4cm) Listed Dimensions B = 27.25” (69.2cm) Represent Distance from A B C = 25.75” (65.4cm) Top of Acrylic to Lowest D = 21.50” (54.6cm) Point in Seat. E =
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3.3 Main System Specifi cations J-315 Dimensions ............................... 76” x 66” x 32” (193cm x 168cm x 81cm) Dry Weight ................................ 640 lbs (290kg) Filled Weight ............................. 2,283 lbs (1036kg) Water Capacity (Avg. Fill) ........ 200 US gallons (757 Liters) Electronic Controls .................. Solid State Electronic Controls with LED Readout, Programmable Temperature, Filtration, and Heat Cycles Pump 1 ...................................... 2
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Jet Selector / Air Control Operation Diagram Jet Selector: Air Control 1: Directs Jet Pump Opens / Closes Output Between Air Inlet to Jet Jet Groups A or B Group A A B A B Air Control 2: Opens / Closes Air Inlet to Jet Group B Seat Depths A = 26.50” (67.3cm) Listed Dimensions B = 28.00” (71.1cm) Represent Distance from C = 27.00” (68.6cm) Top of Acrylic to Lowest A B D = 28.00” (71.1cm) Point in Seat. E = 27.75” (70.5cm) D C E Dimensions/Specifi cations Subject to Change Without Notice
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4.0 Main Control Panel Functions Panel Functions: A. Heat Indicator: Lit when heater is on. B. Warmer Button: Increases water tempera- D ture setpoint. A C. Cooler Button: Decreases water tempera- ture setpoint. C 104 D. LED Display: Can display current water G B temperature (default display*), water tem- F perature setpoint, selected fi ltration mode, E and error messages. E. Light Button: Turns underwater light on *Disply shown for example purposes only, actual water temperature display wi
