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Warning and Attention Symbols You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention. The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that
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SAFETY IMPORTANT SAFETY INSTRUCTIONS PROPER CARE OF YOUR EQUIPMENT i
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SAFETY IMPORTANT SAFETY INSTRUCTIONS 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with a dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. 9. Do not defeat the safety purpose
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Important Safety Instructions CAUTION—To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. • Locate the receiver in an open, well-ventilated area. Do not place the receiver in an enclosure (such as a cabinet) without proper ventilation. • Do not impede ventilation by covering the ventilation slots (such as with magazines, curtains, tablecloth, etc.), or the receiver will overheat. • Do not stack the receiver on top of or below other electronic devices as
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SAFETY IMPORTANT SAFETY INSTRUCTIONS (continued) • Do not place naked flame sources such as lighted candles on or near the receiver. • Do not expose the remote control batteries to excessive heat or fire. Note to Installer: This reminder is provided to call the installer's attention to Article 810 section II of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of th
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Proper Care of Your Equipment PROPER CARE OF YOUR EQUIPMENT • Always handle the receiver carefully. Excessive shock and vibration can damage the hard drive. • Always turn the receiver off, unplug it, and then let it sit idle for at least 30 seconds before moving it. • If the receiver is cold to the touch, do not plug it in immediately. Let it sit unplugged at room temperature for at least 45 minutes before plugging it in. • The use of accessories or attachments not recommended by the receiv
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SAFETY vi
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Getting More Help Getting More Help • FINDING MORE INFORMATION • TROUBLESHOOTING 1
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Getting More Help Finding More Information FINDING MORE INFORMATION How to get help: • If your new ViP®922
yet linked with at least one remote control, you together to access various forms of on-screen user Remote is not working on page 9. • For more information on how to use your remote controls, refer to the Quick Reference Guide that came with your ViP922 receiver. • You can operate many of the features of your
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Getting More Help Troubleshooting TROUBLESHOOTING Message Numbers Message Possible Reason(s) What to Do Number Check the coaxial cables and their connections to and from the multi-dish switch. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Run the Check Switch test, as follows: There may be a problem with the 1. Press MENU on your remote control or the 001 multi-dish switch. receiver’s front panel. 2. Select t
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Getting More Help Troubleshooting Message Possible Reason(s) What to Do Number • If you have just authorized your receiver (added it to your account), then wait a few minutes to see if the message has been removed. Make sure that all required cables are in place, and check that all cable connections are both tight and dry (for The receiver may not have outdoor cables and connections). received authorization for • Make sure that the satellite dish has a clear programming yet. The satellit
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Getting More Help Troubleshooting Message Possible Reason(s) What to Do Number • Wait a few minutes to see if the message goes away. Make sure that all required cables are in place, and check that all cable connections are both tight and dry (for outdoor cables and connections). • Make sure that the satellite dish has a clear You may have just plugged in the line of sight to the satellite(s). Check whether receiver and it is acquiring the branches or leaves have grown into the line of
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Getting More Help Troubleshooting Message Possible Reason(s) What to Do Number If your setup includes a multi-dish switch, then run the Check Switch test, as follows: You may have tried to close an 1. Press MENU on your remote control or the installation menu without having receiver’s front panel. 059 performed the Check Switch test 2. Select the Settings tile, scroll down, and then on the Point Dish screen. select Point Dish. 3. Access the Point Dish screen and select Check Switch to run
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Getting More Help Troubleshooting Signal loss on all channels 1. Ensure you have selected the correct input/source or channel number on your TV for watching digital channels using your satellite receiver. If you are using the optional digital OTA tuner module and missing local channels, then see Missing Over-The-Air channels (optional module). 2. Try a different satellite TV channel. Sometimes just one channel may be experiencing a problem, while other channels are fine. If just one channe
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Getting More Help Troubleshooting 2. Press the GUIDE button twice and check if the Program Guide is set to show All Channels or All Subscribed. If another Favorites list is displayed, then other channels may appear to be missing. If you try to access channels not shown in the current list, then the receiver skips over them. 3. Try resetting your satellite receiver. Press the red reset button behind the small door on the left side of your receiver’s front panel and wait a few seconds. You c
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Getting More Help Troubleshooting Remote is not working 1. Verify the batteries are installed according to the diagram inside the remote control’s battery compartment. 2. Try changing the batteries in the remote control. Batteries should all be of the same type (for example, alkaline or lithium) and size. 3. Confirm your remote is in the correct mode for the device you want to control. For example, to control your satellite receiver, press the SAT mode button on the remote before the functi
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Getting More Help Troubleshooting - Press the SEARCH button (SAT lights up). - Press the VOL+ button (SAT lights up) - Press the STOP button (SAT lights up, then un-link tone is heard). - Go back to Step 6 and repeat to re-link your remote control. Forgot password for Parental Controls 1. If you have forgotten your existing password, you must call 1-800-333- 3474 (DISH) with your Receiver CA ID number to get more assistance. Locate the Receiver ID number by selecting SYSTEM INFO on the front
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Getting More Help Troubleshooting 3. If some channels are missing when you are using the Program Guide or Info banner, you may have locked the satellite receiver to hide adult channels, or you may have displayed a Favorites lists or the All HD list instead of All Channels or All Subscribed. To show the missing channels, unlock the ViP922 receiver (see the topics for Parental Controls in the on-screen Manual under the Help tile), or press GUIDE again and choose the All Channels, All Subscr
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Getting More Help Troubleshooting 5. Press the DVR button on your remote control and select Daily Schedule on the My Media screen to see what specific events in the near future may be skipped due to timer conflicts. Events disappearing from Recordings list 1. If you run out of space for more recordings on your satellite receiver, then existing recordings that are not protected are erased, starting with the oldest unprotected one, as needed, to make room for new recordings as they occur.
