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Maintenance & Service Guide
HP Compaq 6000 Pro Business PC
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© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or om
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About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information. iii
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iv About This Book
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Table of contents 1 Product Features Microtower Chassis .............................................................................................................................. 1 Standard Configuration Features ......................................................................................... 1 Front Panel Components ..................................................................................................... 2 Media Card Reader Components ..................................
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4 Computer Diagnostic Features Hewlett-Packard Vision Diagnostics ................................................................................................... 30 Accessing HP Vision Diagnostics ...................................................................................... 30 Survey Tab ........................................................................................................................ 31 Test Tab ................................................................
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Unsupported USB Flash Media Device ............................................................. 50 Dual-State Power Button .................................................................................................................... 51 HP Web Site Support ......................................................................................................................... 52 Industry Standards ............................................................................................
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Generating Static ............................................................................................................... 68 Preventing Electrostatic Damage to Equipment ................................................................ 69 Personal Grounding Methods and Equipment ................................................................... 69 Grounding the Work Area .................................................................................................. 70 Recommended Mate
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Rear Chassis Fan ............................................................................................................................. 112 Power Supply ................................................................................................................................... 113 System Board ................................................................................................................................... 114 Battery ...............................................
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Battery .............................................................................................................................................. 166 Type 1 Battery Holder ...................................................................................................... 167 Type 2 Battery Holder ...................................................................................................... 167 Type 3 Battery Holder .................................................................
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Solving Power Problems .................................................................................................................. 203 Solving Hard Drive Problems ........................................................................................................... 204 Solving Media Card Reader Problems ............................................................................................. 207 Solving Display Problems ............................................................
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1 Product Features Microtower Chassis Standard Configuration Features The HP Compaq Microtower features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide. Figure 1-1 Microtower Configuration Microtower Chassis 1
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Front Panel Components Drive configuration may vary by model. Table 1-1 Front Panel Components 1 1 5.25-inch Optical Drives 6 Optical Drive Eject Buttons 2 2 Optical Drive Activity Lights 7 3.5-inch Media Card Reader (optional) 3 Hard Drive Activity Light 8 Dual-State Power Button 4 Microphone/Headphone Connector 9 Power On Light 5 USB (Universal Serial Bus) 2.0 Ports 10 Headphone Connector NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking i
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Media Card Reader Components The media card reader is an optional device available on some models only. Refer to the following illustration and table to identify the media card reader components. Figure 1-2 Media Card Reader Components Table 1-2 Media Card Reader Components No. Slot Media 1 xD ● xD-Picture Card (xD) 2 MicroSD ● MicroSD (T-Flash) ● MicroSDHC 3 Media Card Reader Activity Light 4 SD/MMC+/miniSD ● Secure Digital (SD) ● MiniSDHC ● MultiMediaCard 4.0 (MMC Plus) ● Secure Digi
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Rear Panel Components Table 1-3 Rear Panel Components 1 Power Cord Connector 6 Line-Out Connector for powered audio devices (green) 2 Line-In Audio Connector (blue) 7 PS/2 Keyboard Connector (purple) 3 PS/2 Mouse Connector (green) 8 VGA Monitor Connector 4 Serial Connector 9 DisplayPort Monitor Connector 5 RJ-45 Network Connector 10 Universal Serial Bus (USB) NOTE: Arrangement and number of connectors may vary by model. An optional second serial port and an optional parallel port are available
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Serial Number Location Each computer has a unique serial number and product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance. Figure 1-3 Serial Number and Product ID Location Microtower Chassis 5
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Small Form Factor Standard Configuration Features The HP Compaq Small Form Factor features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide. NOTE: The Small Form Factor computer can also be used in a tower orientation. For more information, see Using the Small Form Factor Computer in a Tower
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Front Panel Components Drive configuration may vary by model. Figure 1-5 Front Panel Components Table 1-4 Front Panel Components 1 1 5.25-inch Optical Drive 6 USB (Universal Serial Bus) Ports 2 Optical Drive Activity Light 7 Microphone/Headphone Connector 2 3 Optical Drive Eject Button 8 3.5-inch Media Card Reader (optional) 4 Dual-State Power Button 9 Hard Drive Activity Light 5 Power On Light 10 Headphone Connector NOTE: When a device is plugged into the Microphone/Headphone Connector, a dia
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Media Card Reader Components The media card reader is an optional device available on some models only. Refer to the following illustration and table to identify the media card reader components. Figure 1-6 Media Card Reader Components Table 1-5 Media Card Reader Components No. Slot Media 1 xD ● xD-Picture Card (xD) 2 MicroSD ● MicroSD (T-Flash) ● MicroSDHC 3 Media Card Reader Activity Light 4 SD/MMC+/miniSD ● Secure Digital (SD) ● MiniSDHC ● MultiMediaCard 4.0 (MMC Plus) ● Secure Digi
