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service reference guide
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HP Compaq dc5750 Business PC
1st Edition
This document provides information on the removal and replacement of all
parts as well as information on troubleshooting, Desktop Management, setup
utilities, SATA drives, safety, routine care, connector pin assignments, POST
error messages, and diagnostic indicator lights.
Document Part Number 437963-001
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Service Reference Guide HP Compaq dc5750 Business PC 1st Edition Document Part Number: 437963-001 November 2006
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© Copyright 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, MS-DOS, Windows, Windows NT, and Windows XP are trademarks of Microsoft Corporation in the U.S. and other countries. UNIX is a registered trademark of The Open Group. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
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Contents 1 Installing the Operating System 1.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1.2 Transferring Files and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.3 Creating a Disc Recovery Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 2 Setup Utilities and Diagnostics Features 2.
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Contents 3.4.1 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7 3.4.2 HPQFlash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9 3.4.3 Boot Block Emergency Recovery Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9 3.4.4 Replicating the Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents 5.5.2 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7 5.5.3 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8 5.5.4 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8 5.5.5 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents 7.7.2 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9 7.7.3 External 3.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–12 7.7.4 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–14 7.8 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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1 Installing the Operating System CAUTION: Do not add optional hardware or third-party devices to your computer until the operating Ä system is successfully installed. Doing so may cause errors and may prevent the operating system from installing properly. Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process might damage the software that runs the computer or prevent its proper installa
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Installing the Operating System 1.2 Transferring Files and Settings Use the Microsoft Windows XP Files and Settings Transfer Wizard to move files and settings from an old computer to a new one. Click Start > All Programs > Accessories > System Tools > Files and Settings Transfer Wizard. Follow the wizard to transfer the files and settings to the new computer. 1.3 Creating a Disc Recovery Set CAUTION: HP no longer ships the Restore Plus! CD with PCs. Instead, HP Backup and Recovery Ä Manager
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2 Setup Utilities and Diagnostics Features Setup Utilities (F10) and diagnostic features provide information needed about the computer system when contacting Customer Support. These tools can also be used to: ■ Change factory default settings and to set or change the system configuration, which may be necessary when you add or remove hardware. ■ Determine if all of the devices installed on the computer are recognized by the system and functioning properly. ■ Determine information about the op
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Setup Utilities and Diagnostics Features 2.2 Computer Setup Utilities Use Computer Setup Utilities (F10) to: ■ Change factory default settings. ■ Set the system date and time. ■ Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ■ Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or USB flash media devices. ■ Enable Quick Boot, which is faste
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Setup Utilities and Diagnostics Features 2.2.1 Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning on the computer or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: 1. Turn on or restart the computer. If you are in Windows, click Start >Shut Down >Restart. 2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if n
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Setup Utilities and Diagnostics Features 2.2.2 Computer Setup Menu Heading Option Description File System InformationLists: •Product name • SKU number (some models) • Processor type/speed/stepping • Cache size (L1/L2) (dual core processors have this listed twice) • Installed memory size/speed and number of channels (single or dual) (if applicable) • Integrated MAC address for embedded, enabled NIC (if applicable) • System BIOS (includes family name and version) •Chassis serial number • Asset t
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Setup Utilities and Diagnostics Features Heading Option Description Storage Device Lists all installed BIOS-controlled storage devices. Configuration When a device is selected, detailed information and options are displayed. The following options may be presented. Diskette Type (Legacy Diskettes only) Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB, and 5.25" 1.2 MB. Drive Emulation Allows you to select a drive emulation type for a certain st
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Setup Utilities and Diagnostics Features Heading Option Description Storage Device Multisector Transfers (ATA disks only) (continued) Configuration Specifies how many sectors are transferred per multi-sector PIO (continued) operation. Options (subject to device capabilities) are Disabled, 8, and 16. Transfer Mode (IDE devices only) Specifies the active data transfer mode. Options (subject to device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA. Translation Mode (
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Setup Utilities and Diagnostics Features Heading Option Description Storage Storage Options SATA Emulation (continued) (continued) Allows you to choose how the SATA controller and devices are accessed by the operating system. There are up to two supported options: IDE and AHCI. IDE is the default option. Use this option for “normal” (non-AHCI) configurations. Select the ACHI option to enable DOS and boot accesses to SATA devices using the AHCI interface. Select this mode if the target opera
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Setup Utilities and Diagnostics Features Heading Option Description Storage Boot Order Allows you to: (continued) • Specify the order in which attached devices (such as a USB flash media device, diskette drive, hard drive, optical drive, or network interface card) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source. • Specify the order of attached hard drives. The fir
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Setup Utilities and Diagnostics Features Heading Option Description Security Embedded Allows you to: (continued) Security (This menu • Enable/disable the Embedded Security device. only appears after • Reset the device to Factory Settings. the Embedded Security Device is • Enable/disable power-on authentication support (some made available models). under Device • Reset authentication credentials (some models). Security) This feature is supported on some models only. Device Security Enables/
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Setup Utilities and Diagnostics Features Heading Option Description Security Setup Security Provides a method to allow end-users limited access to change Level specified setup options without having to know the Setup Password. (continued) This feature allows the administrator the flexibility to protect changes to essential setup options, while allowing the user to view system settings and configure nonessential options. The administrator specifies access rights to individual setup options in
