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SB5100
SURFboard®
Cable Modem
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SURFboar d
SB51 0 0 Series
Cable Modem
Inst allation Manual
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CAUTION RISK OF ELECTRIC SHOCK CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. Caution These servicing instructions are for use by qualified personnel only. To reduce the risk of electrical shock, do not perform any servicing other than that contained in the Installation and Troubleshooting Instructions unless you are qualified to do so. Refer all servicing to qualified service
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FCC Compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Ho
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Copyright © 2003 by Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to pro
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Contents Section 1 Introduction Using This Manual............................................................................................................................................................................1-2 Document Conventions ...................................................................................................................................................................1-2 If You Need Help ...............................................................
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ii Contents Recovering from Windows 98 or Win98_SE Installation Errors................................................................................................ 3-46 Remove Program................................................................................................................................................................... 3-46 Solutions.....................................................................................................................................
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Contents iii SURFboard Cable Modem Specific Log Messages............................................................................................................. B-7 Baseline Privacy .............................................................................................................................................................. B-7 DHCP / TFTP......................................................................................................................................
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Section 1 Introduction ® The Motorola SURFboard SB5100 series cable modem provides a link from a home or business computer to a high-speed DOCSIS or Euro-DOCSIS 2.0, 1.1, or 1.0 compliant data network. This network provides a downstream data transfer rate up to 38 Mbps in a single 6 MHz channel (55 Mbps in a 8 MHz channel for Euro-DOCSIS) using 64 QAM and 256 QAM technologies. The SURFboard cable modem provides a USB or Ethernet connection. The features of the SURFboard cable modem inc
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1-2 Introduction Using This Manual The following sections provide information and instructions to install, configure, and operate the SURFboard cable modem: Section 1 Introduction provides a product description, the technical help line, and repair/return information. Section 2 Overview describes the functions of the SURFboard cable modem and identifies the front-panel LEDs and the rear-panel connectors. Section 3 Installation and Operation provides instructions on how to install the SURF
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Introduction 1-3 If You Need Help If you need assistance while working with the SURFboard cable modem, contact the Motorola Technical Response Center (TRC): ! Inside the U.S.A.: 1-888-944-HELP (1-888-944-4357) ! Outside the U.S.A.: 1-215-323-0044 ! Online: http://www.motorola.com/broadband, click HTML/Modem Version, click Customer Support, then click Web Support. The TRC is open from 8:00 AM to 7:00 PM Eastern Time, Monday through Friday and 10:00 AM to 6:00 PM Eastern Time, Saturday.
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Section 2 Overview The SURFboard cable modem delivers digital multimedia content in a two-way transmission system. It provides access to a cable data network, which provides access to the Internet and World Wide Web. The SURFboard cable modem is authorized by a cable modem terminations system (CMTS) for use on the network and automatically configures itself with parameters received from the CMTS or headend. When the SURFboard cable modem is powered on, it: ! Scans the frequency spectr
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Y T Y E I R E B V V D E N I I D N I T E W 2-2 Overview The SURFboard cable modem provides an HTML user interface to: ! Monitor the cable modem and data signals ! Troubleshoot network connections Top and Front Panel The six front-panel LEDs provide status and activity information. The Standby button enables the subscriber to disconnect the Ethernet and USB interfaces from the cable modem network. The LEDs and Standby button are illustrated in Figure 2-2: Figure 2-2 Front panel LEDs and
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Overview 2-3 Key Item When Flashing When On 2 Power Startup diagnostics in process. The cable modem is powered on. 3 Receive Scanning for a receive (downstream) The downstream channel is connected. channel connection. 4 Send Scanning for a send (upstream) channel The upstream channel is connected. connection. 5 Online Scanning for a network configuration The network connection is acquired. server connection. 6 PC/ Transmitting or receiving data. A device, such as a computer or hub, i
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CUSTOMER S/N:BCDFGHJKLMNP S/N: PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID: ABCDEF012345 USB CPE MAC ID:ABDCEF012345 ETHERNET USB CABLE 2-4 Overview Rear Panel The SURFboard cable modem rear panel provides the cabling connectors, status LEDs, and power plug as illustrated in Figure 2-3: Figure 2-3 Rear-panel connections and LEDs 1 2 3 4 +12VDC Table 2-2 describes the SURFboard cable modem rear-panel connections and LEDs: Table 2-2 Rear-panel connections and LEDs Key Item Description 1 ETH
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CUSTOMER S/N:BCDFGHJKLMNP S/ N: PPPPMMYJJ JSSSSSCAABBC CC C HFC MAC ID: ABCDEF012345 USB CPE MAC ID:ABDCEF012345 ETHERNET USB CABLE Section 3 Installation and Operation This section provides instructions for cabling all SURFboard cable modem models and checking their operation. To complete the installation, you must: ! Connect the cables ! Configure the subscriber’s computer Avoid damaging the SURFboard cable modem or your PC with static electricity. +12VDC To release any static charge
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3-2 Installation and Operation Before You Begin Before you begin the installation, take a few minutes to review the installation information, gather the required items, and complete the tasks listed below to make the installation as quick and easy as possible: 1 Verify that the following items are included with the SURFboard cable modem: Power adapter Connects the SURFboard cable modem to the AC electrical outlet SURFboard cable Contains the User Guide and USB drivers modem CD-ROM 10/1
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CUS TO M ER S/N:B CDF G HJKLM NP S/N: PPPPMMYJJJSSSSSCAABB CCCC HF C MAC ID: AB CDEF 012345 US B C PE MAC ID:ABD CEF 012345 ETHERNET USB CABLE Installation and Operation 3-3 Installing a Single User You can connect a single user to a SURFboard cable modem using the USB or Ethernet port. Allow 5 to 30 minutes to power up the first time because the SURFboard cable modem must find and lock on the appropriate channels for communications. To install the SURFboard cable modem for a single user:
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3-4 Installation and Operation # If an error occurs: When What occurs Provides During power up Specific LEDs are off. For example, Immediate feedback as to where if the downstream channel is not the problem has occurred. acquired, the RECEIVE LED goes from flashing to off. The SURFboard cable modem The SURFboard cable modem automatically loads configuration automatically reboots if the IP updates. address and the cable modem configuration file is not found. During normal The LED cor
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Installation and Operation 3-5 Setting Up a USB Driver The following subsections provide instructions for setting up a USB driver for Windows 98, Windows 2000, Windows Me, and Windows XP. Setting Up a USB Driver for Windows 98 To set up a USB driver for Windows 98: 1 Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the cable modem to t
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3-6 Installation and Operation 3 Click Next and the following window is displayed: 4 Ensure that the Search for the best driver for your device is selected as shown on the window above. 5 Click Next, and the window below is displayed showing a location: 6 Ensure that the CD-ROM drive is the only box checked as shown in the window above. 7 Click Next. If the computer successfully locates the driver, skip to step 11. SURFboard Cable Modem Installation Manual
