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Document # 555-640-122
Comcode: 107713745
Issue 1, March 1996
®
MERLIN LEGEND
Communications System
Releases 3.1 and 4.0
® TM TM ®
MLX-10D , MLX-10DP , MLX-16DP , MLX-28D , and
®
MLX-20L Display Telephones User’s Guide
Contents
Your MERLIN LEGEND MLX Display Telephone ........................................... 1
Describes the phone buttons and screens
Understanding Your Telephone ............................................................ 2
Line Buttons, Line Button Lights, Tones, Rings
Featur
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Security Alert Your Responsibility for Your System’s Security Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in substantial additional charges for your telecommunications services. You are responsible for the security of your system. There may be a risk of toll fraud associated with your telecommu- nications system
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Your MERLIN LEGEND MLX Display Telephone ADJUNCT Jack (underside) On MLX-10DP and MLX-16DP telephones is a connection for DSS Jack (underside) On MLX-20L and MLX-28D telephones is a PassageWay™ Direct Connect Solution or PassageWay Solution. connection for a Direct Station Selector (DSS) or PassageWay™ Direct Connect Solution or PassageWay Solution. Unlabeled Display Buttons Menu Press one to select the item next to or above it on the display. Press to program the phone, view messages, or 2 Line
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Understanding Your Telephone Line Buttons Tones All Telephones Telephones with System Access (SA) Buttons Tone Meaning Dial tone (steady) You can make a call. NNN-XXXX Make/receive outside SA buttons give you access to inside or outside lines calls only. for making and/or receiving calls. To make an Busy (slow repeating tone) The phone you are calling is busy. outside call on an SA button, first dial the dial-out Fast busy (fast repeating tone) No lines are available. Telephones with ICOM Button
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Feature Finder This table shows where to look for information about performing specific telephone activities. Any features that do not have detailed instructions can be used by following the directions in Using Features (p. 9) or programmed by following the instructions in Programming Buttons & Settings (p. 20). Calling If you want to ... Then Dial numbers with the touch of a button. See Auto Dial, p. 11. Program codes for numbers you dial often (MLX-10D, See Personal Speed Dial, p. 17. MLX-10DP
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Feature Finder Covering Calls If you want to ... Then Have a co-worker answer your calls. See Coverage, p. 13 and Line Buttons, p. 2. Answer all of a co-worker’s calls from your telephone. Stop your calls from being covered by others. Stop your outside calls from going to your company’s See Coverage, p. 13. voice mail system (or send your calls to voice mail). Forward your calls to another telephone. See Forward & Follow Me, p. 15. Answer your calls from another extension. Answer a call ringing
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DEF 1 2 3 MNO 4 5 6 WXYZ 7 8 9 0 # ssage I M Dro Me Volume ABC Feature Transfer GHI JKL HFA Conf PQRS TUV ute p Oper Speaker Hold MLX-28D Home Menu Inspct Move Headsets Headsets for MLX telephones allow one-touch operation, hands-free. Touch a button to answer a call, then touch it again to disconnect. Headsets Headpiece consist of a headpiece and modular base unit. The base unit plugs into the handset jack. Use the features below to control headset operation. Modular Base Unit A calling group a
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Call Handling Making & Answering Calls Hold When you have a call or conference on hold, First, review pp. 1–2 to find out about the your phone beeps once each minute and the buttons, lights, tones, and rings on your Call on Hold. telephone. In this guide, instructions for using display briefly shows features may not include all the possible ways 1. Press the Hold button to put a call on hold. you can make a call. Do not press the Drop button to end a ( To make a call, lift handset, use a headse
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Messaging Your phone system has several features that allow you to leave messages for others in your office. If you use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a display phone. If you wish to leave a message for a person who does not have a display telephone, use voice mail and the Direct Voice Mail feature, if available, or ask the system operator to take a message for the person. Here are some guidelines for different messaging features: • L
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Messaging Posting Messages A posted message appears on the display of any inside caller who tries to reach you as long as that person has a display phone. (You also see the message posted at your own phone as a reminder.) There may be as many as 20 messages available to you for posting. Message 1 is always DO NOT *; the others may include such choices as: OUT TO LUNCH, OUT SICK, IN A MEETING, DISTURB depending on how your system manager has programmed them. To post a message: 1. Press the Menu b
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Using Features There are two ways to activate a feature: • Directly, as explained below • By pressing a line button you programmed with the feature (see Programming Buttons & Settings, p. 20) Display-Only Features Other Features To use a Directory of numbers, messages and To use a feature from the Feature Codes list: posted messages, display screen contrast 1. Press the Feature button. setting (MLX-10D, MLX-10DP, MLX-16DP, 2. Select the feature from the display, and MLX-28D telephones), alarm cl
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Often-Used Features Account Codes Alarm Clock & Timer The Alarm Clock and Timer features are only To program: available from the display and cannot be See Programming Buttons & Settings, p. 20. activated with a feature code. Alarm Clock In some companies you enter an account code causes your phone to beep at a certain time; before or during a call to indicate client billing you can set only one alarm. Until canceled, required to enter an information. You may be the display shows a bell remindin
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Often-Used Features Authorization Codes* Auto Dial This feature must be programmed on a line To program: button; it dials an inside or outside number. See Programming Buttons & Settings, p. 20. Use inside Auto Dial buttons to: This feature is useful at companies where there • Dial other extensions or groups. are telephones in public areas that are restricted • Page groups (see Paging, p. 16). from making some calls. Use outside Auto Dial buttons to: If your system manager has given you an author
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Often-Used Features Callback & Line Request Call Waiting Your system has two features that you can use If Call Waiting is on, you hear a call-waiting when an outside line or extension is busy. tone when a call comes in and your lines are These features give you access to the line or in use. This feature works only on SA and extension when it becomes available. ICOM buttons, not on line buttons labeled with phone numbers. On phones with SA buttons, use Callback to reach: When a call is waiting, y
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Often-Used Features Coverage Direct Voice Mail* To program: To program: See Programming Buttons & Settings, p. 20. See Programming Buttons & Settings, p. 20. Coverage allows calls to your extension to ring Direct Voice Mail allows an inside caller to call elsewhere, so that they can be handled by directly or transfer a call directly to another someone else. If your system has voice mail, user’s voice mail. You can also use the feature after you have dialed the extension; just do your calls can a
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Often-Used Features: Directories Extension & System Directory Personal Directory Check with your system manager to find out On MLX-20L telephones only, this feature whether these directories have been stores up to 50 phone numbers (as well as programmed. The System Directory dials account codes, area codes, and access codes), numbers that people in your company call then dials those numbers when you wish. You often. The Extension Directory dials inside can enter, change, select, dial, and delete
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Often-Used Features Do Not Disturb Last Number Dial Must be programmed on a button. To program: To program: See Programming Buttons & Settings, p. 20. See Programming Buttons & Settings, p. 20. This feature automatically redials the last This feature prevents calls from ringing at your number you called. You should program Last extension, although outside calls cause the Number Dial on a button. green lights at line buttons to flash. If you have coverage, your calls are covered. If you have To u
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Often-Used Features Night Service Park & Pickup Your company may use Night Service to treat To program: calls differently after hours. If Night Service is See Programming Buttons & Settings, p. 20. on, you may not be able to make outside calls, Park puts a call on a special kind of hold so or you may need a password to do so. See your that it can be answered from any phone in the system manager for a password and/or system. While a call is parked, use Paging to emergency numbers you can dial wit
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Often-Used Features Pickup Personal Speed Dial Use on MLX-10D, MLX-10DP, and MLX-16DP Pickup lets you pick up calls that are not telephones only. For MLX-20L telephones, use ringing at your phone. Using Pickup, you can answer a parked call (see Park & Pickup, Personal Directory (p. 14). For MLX-28D telephones, use programmed Auto Dial buttons p. 16), a call ringing at a specific extension, or a call ringing on a specific line. If you are (p. 11). part of a Pickup group, you can pick up a call
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Often-Used Features Saved Number Dial System Speed Dial Must be programmed on a button. To program: To program: See Programming Buttons & Settings, p. 20. See Programming Buttons & Settings, p. 20. Use this feature to redial a busy or unavailable You can program 3-digit System Speed Dial number that you want to try later. codes on a button. These are the same numbers that are available from the System To use: Directory (p. 14). Dial these directly by pressing 1. Before hanging up, press the prog
