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HP 2000 Notebook PC
Compaq Presario CQ58
Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.
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© Copyright 2012 Hewlett-Packard Development Company, L.P. ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Pentium, and Core are trademarks of Intel corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice. The only warranties for
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 4 Finding your hardware and software information ......................................................................... 4 Locating hardware ...................................................................................
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Equipment guidelines ................................................................. 27 Component replacement procedures ........................................................................................ 28 Serial number ......................................................................................................... 28 Computer feet ......................................................................................................... 29 Battery ...............................
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Creating recovery media .......................................................................................... 73 Restore and recovery .............................................................................................................. 74 Using Windows Refresh for quick and easy recovery ................................................... 76 Remove everything and reinstall Windows ................................................................. 76 Recovering using HP Recovery Mana
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viii
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1 Product description Category Description AMD UMA HP Pavilion G6 Notebook PC √ Processors AMD C60 1.333 GHz/1.0 GHz, 1 MB L2 cache, 10666 MHz), Dual √ 9 W AMD E300 (1.3 GHz, 1 MB L2 cache, 10666 MHz), Dual 18 W √ Chipset AMD A50M FCH √ Graphics AMD Radeon HD 6290 √ AMD Radeon HD 6310 √ Panel 39.6-cm (15.6-in) HD LED BrightView (1366 x 768) √ 16:9 wide aspect ratio √ Memory 1 customer-accessible/upgradable SODIMM slots: ● DDR3-10666 MHz Single Channel Support (DDR3L-1600/ √ DDR3-1333 d
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Category Description AMD UMA Integrated wireless local area network (WLAN) options by way of √ wireless module and 1wireless antennas built into display assembly Supports the following WLAN formats: (802.11b/g/n) External media card Digital Media Slot supporting SD, SDHC, SDXC (UHS104 compliant), √ and MMC Internal card One half-size Mini Card slot for WLAN √ Ports Audio-in (digital microphone) √ Audio-out (stereo headphone) √ Hot plug/unplug with auto-detect for correct output to wide-as
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Category Description AMD UMA Optical drive √ WLAN cards √ 3
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2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. A list displays all the devices installed in your computer. Locating software ▲ To find out what software is installed on your computer, from the Start screen, right-click using the mouse or swip
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Component Description (4) Power connector Connects an AC adapter. (5) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Left side Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal c
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Component Description (6) Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. NOTE: When a device is connected to a headphone jack, the computer speakers are disabled. (7) Digital Media slot Supports the following digi
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Display Component Description (1) WLAN antennas (1)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphone (1) Records sound. (3) Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. To use the webcam, from the Start screen type, c, and then select CyberLink YouCam from the list of apps. (4) Webcam light On: The webcam is in use. *The antennas are not visible from
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Top TouchPad Component Description (1) TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on . ● (2) TouchPad on/off button Turns the TouchPad on or off. (3) Left TouchPad button Functions like the left button on an external mouse. (4) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports Edge-swipe gestures. (5) Right TouchPad button Functions like the right button on an external mouse. 8 Chapter 2 External comp
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Lights Component Description (1) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light White: Caps lock is on, which switches the keys to all capital letters. (3) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the
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Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep (disabled by default). ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding the power button will result in the loss of unsaved information. If the computer has stopped res
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Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) Windows logo key Displays the Windows Start menu. (3) Windows applications key Displays a shortcut menu for items beneath the cursor. (4) Action keys Execute frequently used system functions. Top 11
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Bottom Component Description (1) Battery bay Holds the battery. (2) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery release latch Releases the battery from the battery bay. (4) Wireless compartment, memory The service door provides access to the keyboard, module compartment, solid-state drive ODD, SSD
