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HP EliteBook 8570w Mobile Workstation
Maintenance and Service Guide
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© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, and Centrino are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External Component Identification .................................................................................... 7 Top ........................................................................................................................................ 7 TouchPad .........................................................................
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Equipment guidelines ................................................................. 44 Component replacement procedures ........................................................................................ 45 Service tag ............................................................................................................. 45 Battery ................................................................................................................... 46 Display panel (non-DreamColor) ..
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Using Computer Setup .......................................................................................................... 128 Navigating and selecting in Computer Setup ............................................................ 128 Restoring factory settings in Computer Setup ............................................................. 129 Computer Setup menus ......................................................................................................... 130 File menu ........
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viii
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1 Product description Category Description Product Name HP EliteBook 8570w Mobile Workstation Processors Intel® Core™ processors i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), quad-core processor, 1600 MHz, 8 MB L3 Cache, 8 threads, 45W i7-3720QM, 2.60GHz (Turbo up to 3.60 GHz), quad-core processor, 1600 MHz, 6 MB L3 Cache, 8 threads, 45W i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), quad-core processor 1600 MHz, 6MB L3 Cache, 8 threads, 45W i7-3520M, 2.90GHz (Turbo up to 3.60 GHz), dual–core pro
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Category Description Display assembly(DreamColor): ● Supports privacy filter ● Includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables ● Not available with HP Mobile Broadband 39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color (1920 x 1080 resolution, 210nits, 109%CG) 39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color with webcam (1920 x 1080 resolution, 210nits, 109%CG) In models that use quad-core processors, four SODIMM customer- Memory accessible/upgradeabl
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Category Description Supports the following 6.35 cm (2.5 in) SATA III solid-state drives: ● 256 GB Self Encrypting Drive ● 180 GB ● 160 GB ● 128 GB Fixed Upgrade bay Customer-accessible Serial ATA Supports 500 GB, 7200 rpm drive and 256 GB SSD Self Encrypting Drive Supports the following 12.7 mm tray load optical drives: ● DVD-ROM Drive ● DVD±RW and CD-RW SuperMulti Double Layer (DL) Drive ● Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive ● Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive
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Category Description Integrated WWAN options by way of wireless module: ● HP un2430 EV-DO/HSPA Mobile Broadband Module supporting GPS (After Market Option available) ● HP hs2350 HSPA+ Mobile Broadband Module supporting GPS (After Market Option not available) ● HP lt2522 EV-DO/LTE Mobile Broadband Module (available only for the 39.6 cm (15.6 in) FHD AG LED WVA display panel. U.S. only— After Market Option not available (Not available with Dreamcolor) ● HP lt2523 LTE HPSA+ Mobile Broadband Modul
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Category Description HP Advanced Docking Station Full-size keyboard with separate numeric keypad and TouchPad scroll zone Keyboard/pointing devices Backlit full-size keyboard with separate numeric keypad and TouchPad scroll zone (select models only) Dual point (pointing stick and TouchPad) with 3 pointing stick buttons, 3 TouchPad buttons, and scroll zone Spill-resistant design, DuraKey coating Chemically strengthened glass cover on TouchPad Taps and gestures enabled by default: 2-finger s
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Category Description Windows 7 Professional 32 with Microsoft® Office 2010 Starter Windows 7 Professional 64 with Microsoft Office 2010 Starter Web download: SRDVD Red Hat Enterprise Linux (RHEL) SRDVD SuSE Linux Enterprise (SLED) Restore Media: Windows 7 Professional 64 Windows 7 Professional 32 Windows 7 Home Premium 64 DRDVD Windows 7 Windows XP Professional 64 (available to service only) Web-only support: Windows XP Professional 32 Windows XP Professional 64 Windows 7 Enter
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2 External Component Identification Top TouchPad Component Description Left pointing stick button Functions like the left button on an external mouse. (1) Center pointing stick button Functions like the center button on an external mouse. (2) Pointing stick Moves the pointer and selects or activates items on the (3) screen. Right pointing stick button Functions like the right button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse. (5) Ce
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Lights Component Description TouchPad light ● Amber: The TouchPad is off. (1) ● Off: The TouchPad is on. Caps lock light On: Caps lock is on. (2) Power light ● On: The computer is on. (3) ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Num lk light On: Num lk is on. (4) Wireless light White: An integrated wireless device, such as a wireless (5) ● local area network (WLAN) device and/or a Bluetooth® device, is on. Amber: All wireless devices are of
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Buttons and fingerprint reader (select models only) Component Description Power button ● When the computer is off, press the button to turn on the (1) computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
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Component Description Web browser button When Windows is running, press the button to open the (4) default Web browser. Calculator button Activates the calculator function. (5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a (6) password logon. TouchPad on/off button Turns the TouchPad on and off when it is double-tapped. (7) 10 Chapter 2 External Component Identification
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Keys Component Description esc key Displays system information when pressed in combination (1) with the fn key. Function keys Execute frequently used system functions when pressed in (2) combination with the fn key. . NOTE: fn12 is for models with backlit keyboards. fn key Executes frequently used system functions when pressed in (3) combination with a function key, the num lk key, the esc key, or other keys. Windows logo key Displays the Windows Start menu. (4) Windows applications key Displ
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Front Component Description Wireless light Turns the wireless feature on or off but does not (1) establish a wireless connection. Power light ● On: The computer is on. (2) ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. AC adapter/Battery light ● Amber: The computer is connected to external (3) power and the battery is charged from 0 to 90 percent. ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
