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Title page
Nortel Mobile Communication 3100
Nortel Mobile Communication Client 3100 for
BlackBerry User Guide
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Nortel Mobile Communication 3100 Release: 3.1 Publication: NN42030-101 Document status: Standard 04.03 Document release date: November 2009 Copyright © 2007–2009 Nortel Networks All Rights Reserved While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document
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Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Your new Nortel MCC 3100 for BlackBerry application . . . . . . 7 New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 MCC 3100 for BlackBerry feature overview . . . . . .
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Contents Uninstalling MCC 3100 for BlackBerry . . . . . . . . . . . . . . . . . . 27 Clearing the MCC 3100 for BlackBerry database . . . . . . 27 Uninstalling the MCC 3100 for BlackBerry application . . . 27 Determining the software version . . . . . . . . . . . . . . . . . . . . . . 28 Configuring your MCC 3100 for BlackBerry . . . . . . . . . . . 31 Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Advanced Configuration settings . . . . . . .
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Contents Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Access Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Quick and Convenience keys . . . . . . . . . . . . . . . . . . . . . . 55 SEND and END buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Native Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Performing a local search . . . . . . . . . . . . . . . . . . . . . . . . 83 Searching the corporate directory . . . . . . . . . . . . . . . . . . 84 Viewing search details . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Working with Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Adding a new group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Changing a group name . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Deleting a
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Welcome Welcome This section contains the following topics: • “Your new Nortel MCC 3100 for BlackBerry application” on page 7 • “New in this release” on page 7 • “MCC 3100 for BlackBerry feature overview” on page 10 • “Language support” on page 11 • “Related publications” on page 12 Your new Nortel MCC 3100 for BlackBerry application The Nortel Mobile Communication Client 3100 (MCC 3100) for BlackBerry application allows you to achieve real-time communication with the Nortel Mobile Communica
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Welcome Revision history November 2009 Standard 04.03. This document is issued to support Nortel Mobile Communication 3100 Release 3.1. Technical information was updated. November 2009 Standard 04.02. This document is issued to support Nortel Mobile Communication 3100 Release 3.1. Updated information about Call Intercept. October 2009 Standard 04.01. This document is issued to support Nortel Mobile Communication 3100 Release 3.1. June 2009 Standard 03.07. This document is issued to support
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Welcome include links to multimedia presentations, and to “Cellular data plan use of MCC 3100 for BlackBerry” on page 15. November 2008 Standard 03.03. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to correct content in “Device handoff” on page 71 and “Clearing missed calls” on page 103. November 2008 Standard 03.02. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Corrections were made to the upgrade proc
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Welcome MCC 3100 for BlackBerry feature overview MCC 3100 extends the enterprise collaboration functionality to a Research in Motion (RIM) BlackBerry mobile device using a data (Internet) connection over the cellular network. With MCC 3100, you can perform the following tasks: • Associate a single number, such as your office extension, with all of your outbound calls. • Answer office calls on your BlackBerry. • Manage a list of the people you most frequently call (Buddy list) using the MCC
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Welcome — Dial a number on the keypad — Select a number from the Quick Dial list — Select a buddy and choose a contact method (voice call or IM) — Select a record in the History log, native address book, Voice Mail or IM session pane, and then start a new communication session. • Available outbound call modes: — Call-me-First: Call-me-First calls take two steps to complete. First, the MCG 3100 calls you at a chosen location. After you answer, the MCG 3100 calls the second party. — Direct Out
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Welcome •Dutch • English •French •German • Japanese • Norwegian •Swedish When you install the client loads using the over the air download method, the system recommends a software load that matches the operating system, features, and language of your device. Each MCC 3100 for BlackBerry load contains all the supported languages. The MCC 3100 for BlackBerry displays in your configured language. Related publications The following publications relate to the MCC 3100 for BlackBerry: • Nortel Mo
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Getting started Getting started This section contains the following topics: • “Before you begin” on page 13 • “System and network requirements” on page 13 • “Subscriber identity module (SIM) card” on page 15 • “Cellular data plan use of MCC 3100 for BlackBerry” on page 15 • “Battery life” on page 17 • “Accessing Help” on page 17 Before you begin Before you install the MCC 3100 application, complete the following checklist: • Install the latest version of the BlackBerry Desktop Manager software
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Getting started The MCC 3100 for BlackBerry has the following system requirements. Table 1: System requirements Hardware and Type software Operating system Research in Motion BlackBerry operating system, V4.0 and later. Memory Minimum of 20 megabytes (MB) of Flash memory on your BlackBerry. RIM BlackBerry RIM BlackBerry 71xx RIM BlackBerry 87xx RIM BlackBerry 81xx (Pearl) RIM BlackBerry 88xx RIM BlackBerry 83xx(Curve) RIM BlackBerry 89xx (Curve) RIM BlackBerry 90xx (Bold) RIM BlackBerry 9200
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Getting started highlighted, the trackball causes the menu to appear. This document covers the user interface of the other BlackBerry devices, where the trackball causes the menu to appear. Enterprise requirements The MCG 3100 requires the following applications at the enterprise site: • Mobile Communication Gateway 3100 (MCG 3100) • Supported enterprise communication server (ECS) programmed with an account for each user. Network specifications You must meet the following network specificatio
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Getting started Table 2: Cellular data plan usage Command Bytes (Approximate) Call screening mode change 800 Incoming call notification 800 Incoming call answer 900 Outgoing call (Call-me-First) 1000 Outgoing call (Direct) 1000 MWI Update 500 Client polling (every 90 seconds) 700 Sample calculation Using the following assumption for a MCC 3100 user: • 5 logon or logout attempts per day. • 3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday. • 5 message waiting indicator updates per
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Getting started Battery life The battery life of your device varies on the amount of usage. When operating in standby mode, expect 24 hours standby time while connected to a 2G network, and 10 hours standby time while connected to a 3G network. There are many factors that affect battery life. If you have devices for which you do not get the above standby time, then you should contact Nortel Support to discuss the scenario. Accessing Help The MCC 3100 includes embedded, context-sensitive hel
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Getting started Figure 1: Help pane 18 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
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Installing your MCC 3100 for BlackBerry Installing your MCC 3100 for BlackBerry This section contains the following topics: • “Installing or upgrading the software” on page 19 • “Uninstalling MCC 3100 for BlackBerry” on page 27 • “Determining the software version” on page 28 Installing or upgrading the software This section describes how to install or upgrade the Nortel Mobile Communication Client 3100 (MCC 3100) for BlackBerry on a supported BlackBerry device. You can install or upgrade the M
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Installing your MCC 3100 for BlackBerry • “Installing your new MCC 3100 for BlackBerry over the air” on page 22 • “Installing or upgrading MCC 3100 for BlackBerry using the BlackBerry Enterprise Server (BES)” on page 23 • “Upgrading MCC 3100 for BlackBerry from a computer” on page 23 • “Upgrading MCC 3100 for BlackBerry over the air” on page 25 • “Performing an upgrade for a major release” on page 26 Note: Before you upgrade for a major release, for example, Release 2.x to Release 3.0, you m
