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5312/5324 IP Phones User Guide NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to authorized users of Mitel's products. TRADEMARKS Mitel and Speak@Ease are trademarks of Mitel Networks Corporation.
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5312/5324 IP Phones User Guide ABOUT YOUR PHONE ............................................................................................. 1 Ring/Message Indicators .....................................................................................................4 Selecting Menu Options.......................................................................................................4 Using Your IP Phone with Mitel Unified Communicator Express......................................
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5312/5324 IP Phones User Guide Speed Call – Personal .......................................................................................................14 Handsfree Operation .........................................................................................................14 Group Listen ......................................................................................................................15 Hold ......................................................................
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5312/5324 IP Phones User Guide Direct Paging - Handsfree Answerback Enabled...............................................................26 Direct Paging - Handsfree Answerback Disabled..............................................................27 Direct Voice Call ................................................................................................................28 Timed Reminder (5324 IP Phone only) ...........................................................................
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5312/5324 IP Phones User Guide USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY)...................................................................................................................... 45 FEATURE ACCESS CODES .................................................................................. 46 - vi -
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5312/5324 IP Phones User Guide ABOUT YOUR PHONE The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ringing/message indicator. The 5312 IP Phone offers 12 programmable keys, and the 5324 IP Phone offers 24 programmable keys f
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5312/5324 IP Phones User Guide 5312 IP Phone 5324 IP Phone - 2 -
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5312/5324 IP Phones User Guide Elements of Your Phone Feature Function 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you access the Application key, prompts and feature information appear on the display screen. For information on selecting menu options, see "Selecting Menu Options" elsewhere in this guide. 2) Softkeys (5324 Context-sen
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5312/5324 IP Phones User Guide Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call Selecting Menu Options Because the 5324 IP Phone offers softkeys, feature availability and menu options for the 5312 and 5324 IP Phones may differ. To select menu items on the display: 1. On a 5324 I
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5312/5324 IP Phones User Guide For Users on Resilient 3300 ICP Systems If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues but some of the keys and features on your phone function differently. The keys and most features begin working normally again after you hang up. If your phone switches to the secondary system while your speaker or handset is muted (that is, while the MUTE light is on),
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5312/5324 IP Phones User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver o
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5312/5324 IP Phones User Guide CUSTOMIZING YOUR 5312/5324 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: Press (UP) or (DOWN). To adjust the Ringer Pitch while the set is idle: 1. Press (APPLICATIONS). 2. Press # or the No softkey until "Ringer Adjust?" appears. 3. Press * or the Yes softkey twice. 4. Press (UP) or (DOWN). 5. Press (APPLICATIONS). Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the
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5312/5324 IP Phones User Guide Feature Keys You can use (APPLICATIONS) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator. Note: You can only program Speed Call keys using the (APPLICATIONS) key on the 5312 IP Phone. See Speed Call Keys for details. To program some features to a person
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5312/5324 IP Phones User Guide 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6. Press * or the Yes softkey. - 9 -
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5312/5324 IP Phones User Guide MAKING AND ANSWERING CALLS Make a Call 1. Lift the handset (optional). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3. Do one of the following: Dial the number Press a Speed Call key Press (REDIAL). Answer a Call Do one of the following: Lift the handset. Press (SPEAKER). Press the flashing Line appearance key and lift the handset. Press the flashing Line appearance. Emergency Calls Warning for emer
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5312/5324 IP Phones User Guide To make an Emergency Call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. 3. The set indicates IP FAIL: ANALOG CALL 4. Dial your Local Emergency Number. To make an Emergency Call using the Line Interface Module line, when the IP connection has failed: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL.
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5312/5324 IP Phones User Guide To answer a call when you hear ringback: Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To end a call, do one of the following: On a 5324 IP Phone only, press the Hang up softkey. Press (CANCEL). Wait for the caller to hang up. Phonebook To use Phonebook: Note: You can enter the first or last name, or both. 1. Press (APPLICATIONS). 2. Press the Yes softkey when "Phonebook?" appears.
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5312/5324 IP Phones User Guide 6. Do one of the following: To make the call, press the Call softkey. To edit the entry, press the Retry softkey. To exit, press (APPLICATIONS). Redial To redial the last number that you manually dialed: 1. Lift the handset (optional). 2. Press (REDIAL). Redial – Saved Number To save the last number that you manually dialed: Lift the handset, and then dial the appropriate feature access code. To Redial a saved number: Lift the han
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5312/5324 IP Phones User Guide 7. Do one of the following: To enter a new number, dial the number (press (HOLD) between digits to create a one–second pause during dialing; press (HOLD) more than once to lengthen the pause.) To enter a trunk flash, press (TRANS/CONF). (See "Trunk Flash" for more information about the use of this feature.) 8. On a 5312 IP Phone only, press the personal key again. 9. Do one of the following: To make the number private, press * or the Priv softke
