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Model 8620 Phone User Guide
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MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed information on these and other features, refer to the complete instructions in the User Guide. PLACING AN INTERCOM CALL 1. With or without the handset lifted, dial an extension number. 2. If your call goes through handsfree to the called phone’s speaker, speak after you hear a double tone. If you hear cont
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ANSWERING AN OUTSIDE CALL EITHER, Lift the handset. ANSWER OR, Press . OR, Press the flashing button. REDIALING AN OUTSIDE NUMBER Select a line. Then press or dial . The number is automatically REDIAL 3 8 0 dialed. PLACING A CALL ON HOLD Press (Hold) and hang up or place another call. To return to the call, lift the handset. Then press or the flashing button. RESPONDING TO A WAITING CALL If you hear a “call waiting” tone through your handset and/or you see a flashing lamp, end your current
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TRANSFERRING A CALL TO AN OUTSIDE NUMBER 1.Press TRANSFERor XFR and select an outside line. 2. Dial the desired telephone number. 3. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press or the flashing button to return to the caller. FORWARDING CALLS 1. Press FWD . (Six-line display model users must then select a menu button.) 2. Do one of the following: • To forward to an outside telephone number: Select an outsi
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If your MSG button is not lit, access your mailbox as follows: 1. Dial the voice mail extension number. (You hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber. 3. Enter your mailbox number and your personal password (if programmed). # Then press . LISTENING TO VOICE MAIL MESSAGES 1. Access your mailbox as described on page 3. 1 2. Press to listen to your new messages. While you are listening to a mes- sage, you can use the following options: # •Pr
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VOICE MAIL OPTIONS PHONE SYSTEM AND FEATURE CODES* CODE FEATURE NAME CODE FEATURE NAME Below is a summary of the options you can VOICE MAIL FEATURE GUIDE 391 Account Code – All Calls 324 Hunt Group Remove/Replace use when listening to messages, after playing 390 Account Code – Optional 365 Message messages, and when leaving messages. USING VOICE MAIL 326 ACD Agent Log In 366 Message - Cancel Msg Left # LISTENING TO MSG AFTER MSG PLAYS LEAVING MSG 327 ACD Agent Log Out 368 Message -Cancel Msg On
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To turn on Do-Not-Disturb: REMOTE FEATURE ACCESS Dialpad Characters Remote Feature Access allows you to place NUMBER OF TIMES BUTTON IS PRESSED 3 7 0 1. Enter . BUTTON 12345 your phone in Do-Not-Disturb mode or forward 2. Enter message number 01-20 (see the 1- & ( ) 1 calls, either from another phone or through a default message list below). 2A B C ' 2 special dial-up line. 3. If desired, enter the optional second-line 3D E F ! 3 If you do not hear a tone after each step, or if 4G H I * 4
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FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Phone
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CONTENTS PAGE Performing a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Programming Direct Station Selection Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Programming Secondary Extension Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Using Account Codes . . . . .
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FINDING YOUR WAY Finding Your Way SECTION CONTENTS PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Feature Button Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Display . . . . . . . . .
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WELCOME Your new Model 8620 Phone provides access to several features, each of which is described in this guide. The About This Guide section below lists the different sec- tions in this user guide and describes the type of information you can find there. If you need to access information quickly, refer to the Quick Reference Guide attached to the front of this guide. You can also tear out the pocket guide to keep as a handy reference for features you are likely to use while away from the office
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FINDING YOUR WAY ABOUT YOUR PHONE Your Model 8620 Phone is equipped with a two-line display, a hearing aid-compatible handset, a message indicator lamp, an internal speaker and microphone, and two basic types of buttons. • Dialpad buttons: Allow you to enter numbers and letters. • Feature buttons: Provide quick access to various phone and voice mail features. The photo below displays the external components of the phone. Message Indicator Lamp Internal Speaker LCD with two Volume (Underneath H
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Feature Button Functions The feature buttons are designed to automate some of the commonly used functions, such as dialing an outside number. Each of these is described in the table below. BUTTON IF YOU... YOU CAN... PG. Press and hang up Answer a call using the speaker. 15 Press the high or low end of the Volume Adjust volume during a call. 38 button Press (International Hold Symbol) Put a call on hold. 18 Press an unlit CALL button or the flashing Select an outside line or answer a call. 16
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FINDING YOUR WAY Display Your Model 8620 Phone has two lines of display with 16 characters per line. When your phone is idle, this display shows your extension number, your username, the time of day, and the date. At other times, it may display Do-Not-Disturb (DND) mes- sages, numbers dialed, call sources, elapsed time of calls, current call costs, error messages, etc. Because the display can only support 16 characters, you may see a few abbreviations. The most commonly used abbreviations are pr
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Message Indicator Lamp The message indicator lamp (located at the top, right-hand corner of the phone) shows MSG the same indications as the button. This indicator flashes whenever there is a waiting message. Power Requirements The Model 8620 Phone requires either an individual power supply unit or a central- ized power source to power the phone. Check with your system administrator about the specific power requirements for your phone. Before connecting a power supply unit, make sure it is comp
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FINDING YOUR WAY ABOUT VOICE MAIL Voice mail is an application that is part of the Inter-Tel Voice Processor. With the voice mail application, you and other callers can send and receive recorded messages from any station, touchtone telephone, or other device on the phone system. To use this and other features, each user is assigned a “voice mailbox,” which usually corre- sponds to a valid extension number. You can, however, have an “unassociated” mail- box that does not correspond to an extensio
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WHAT YOU SEE AND HEAR Your Model 8620 Phone and the telephone system come equipped with many fea- tures. To help you understand what everything means, it is recommended that you read the following information before you use your phone: • A red lamp indicates that a call is ringing, holding, or active on your phone. • The phone’s lamps may be solidly lit or flashing to indicate the status of a call or feature. To avoid confusion, this guide uses different icons to signify that a lamp is unlit (
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GETTING STARTED Getting Started SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Adjusting Your Phone’s Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . 10 Adjusting Your Phone’s LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . 10 Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Initializing Your Mailbox . . . . . . . . . . . . .
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INTRODUCTION Now that you know what your phone can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail mes- sages, and much more. ADJUSTING YOUR PHONE’S VIEWING ANGLE Your Model 8620 Phone has an adjustable base that allows you to tilt your phone to enhance the viewing angle. To adjust the viewing angle of the phone: 1. Position the bottom of the phone’s base on a flat surface. 2. Tilt the phone to the desired angle.
