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MAX™ IP Response Point™
AdministrA tor’s Guide
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H tec A nic l SuPPoRt telephone 1.800.283.5936 1.801.974.3760 f ax 1.801.977.0087 email tech.support@clearone.com w eb www.clearone.com document title CLEARONE PART NOs. 800-158-380-00 (REVISION 1.0 October 2008) © 2008 CleArone. All riGhts reserved. no p Art of this doCument mA y be reproduCed in Any form or by Any meAns without written permission from CleArone. CleArone reserves speCifiC privileGes. informA tion in this doCument is subjeCt to ChAnGe without notiCe.
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Chapter 1: Product Overview 1 Appendix : B - Tools and Resources 24 produCt overview 1 Assessment checklist 24 serviCe And support 1 deployment checklist 26 important safety information 2 Appendix : C - Compliance 28 unpack 3 system requirements 3 microsoft response p oint software download 3 Chapter 2: Installation 4 Connecting your conference phone 4 Connecting Additional mAX ip response p oint phones 4 manually assigning an ip address 5 manually provisioning your mAX ip response point phone
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ChApter 1: produCt o verview PRODUCT OVERVIEW thank you for purchasing the Clearone mAX™ ip response p oint™ expandable conferencing phone. mAX ip response p oint provides premium, full-duplex audio to small conference rooms as a single unit and to larger rooms as an expanded system. up to four mAX ip response p oint units can be linked, expanding not only microphone coverage but loudspeaker coverage and control access as well. this creates even distribution of sound for a more natural commu
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IMPORTANT SAFETY INFORMATION read all safety information before using this product. • read and understand all instructions. • f ollow all warnings and instructions marked on the product. • unplug this product from the wall outlet before cleaning. use a damp cloth for cleaning. do not use liquid cleaners or aerosol cleaners. • do not use this product near water, including bathtubs, sinks, or near a swimming pool. • do not place this product on an unstable cart, stand, or table. • slots and
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UNPACk place the conferencing pod and base unit on a level surface. ensure you have received all items shown in figure 1. use the pack-out diagrams below to verify that you received all components for your mAX product. Note: inspect your shipment carefully for obvious signs of damage. Clearone is not responsible for product damage incurred during shipment. you must make claims directly with the carrier. if the shipment appears damaged, retain the original boxes and packing material and contact
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ChApter 2: inst AllA tion CONNECTING YOUR CONFERENCE PHONE Connect the Connection cable from the Link Out jack on the base unit to the Link In jack on the conferencing pod (see figure 2.1). figure 2.1 Connecting the mAX ip response p oint Warning: do not plug a laptop or pC into the Link Out jack on the base unit or conferencing pod as severe electrical damage could occur. Connect the base unit to the ethernet jack using the ethernet cable. Connect the power cord to the base unit and plug it d
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ChApter 3: ConfiGurA tion of the mAX ip response point phone MANUALLY ASSIGNING AN IP ADDRESS if dhCp is disabled or you wish to assign a static ip address, perform the following steps: 1. press and hold the REDIAL/PROG key until the program icon appears on the lCd screen. Note: if a key is not pressed within 30 seconds of entering program mode, the mAX ip response point phone will beep and return to normal operation mode. 2. press the 2 key. the default ip address is displayed on the lCd scre
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3. make note of the ip address and press the CLEAR key. the phone will exit program mode. 4. start internet explorer. Note: only internet explorer, release 6.0 or later with java 1.5 or later installed, is supported by the mAX ip response p oint phone. 5. enter the phone’s ip address into the internet explorer address field and press the ENTER key on your computer’s keyboard. (you can also enter the dns name or the phone’s name on the network in order to get to the web interface login screen.
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Configuration: User Preferences screen use the Configuration: User Preferences (see figure 3.3) screen to enable/disable automatic level control (AlC) and automatic gain control (AGC), to mute/unmute the incoming ringer, to select the incoming ringer melody, to set the time zone, and to determine if you want the time automatically adjusted for daylight savings. figure 3.3 Configuration: user preferences screen • Enable automatic level control: Click this check box to enable AlC or uncheck it
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Configuration: Trace/Logging Settings screen use the Configuration: Trace/Logging Settings screen (see figure 3.4) to control logging for general audio processing and sip subsystems, as well as system logs and trace flags. figure 3.4 Configuration: t race/logging settings screen Note: this screen is only used to diagnose problems you might be experiencing on your mAX ip response p oint phone. before enabling any of these logs, please call our customer service department to receive instruction
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Tools: Diagnostics - VoIP Statistics screen use the Tools: Diagnostics - VoIP Statistics screen (see figure 3.6) to check the phone state, update firmware, reboot the phone, and restore default settings. figure 3.5 view log: device log file screen • Check Phone State: Click this button to view voip statistics, including the number of packets received, the number of packets lost, and the percent packet loss. these statistics are displayed in real time and are only available when the phone is
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ChApter 4: user options PROGRAMMING OPTIONS to allow for individual preferences and enhance ease of use, the following features can be programmed: dhCp, host ip, subnet mask, default gateway ip address, ringer melody, vlAn on/off, help line number, and AGC/AlC. y ou can also restore factory defaults. To Change Dynamic Host Configuration Protocol (DHCP) 1. press and hold the REDIAL/PROG key until the program icon appears on the lCd screen (see figure 4.1) figure 4.1 mAX ip response p oint lCd p
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5. using the number keys, enter the desired subnet mask. 6. press REDIAL/PROG to save the selection; a confirmation tone will play. press CLEAR to exit programming mode. 7. the phone will reboot. To Program a Default Gateway IP Address 1. press and hold REDIAL/PROG until the program icon will appear on the lCd screen (see figure 4.1). Note: dhCp must be disabled in order to change the subnet mask manually. 2. press 4 to enter the default Gateway ip Address menu. the current default gateway ip a
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ChApter 5: response point ConfiGurA tion MAX IP RESPONSE POINT SOFTWARE this section describes how to integrate the mAX ip response p oint into your existing response p oint system. microsoft response p oint phones and devices have a blue button that allows you to use response p oint features, such as transferring a call using voice activated dialing. To Connect a New Phone or Device: 1. using an ethernet cable, connect the phone to the lAn. 2. Connect the phone to a power source with the powe
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2. in the t asks pane, under properties, click Change Date and Time. 3. in the set date and t ime on base unit dialog box, enter the correct values for the date and time settings. 4. Click Ok . the base unit will automatically restart. After it restarts, the base unit will display the new date and time. 5. next, you’ll configure the new device in your response p oint system. Response Point Administrator Configuring a Phone Using Response Point Administrator the following step is to configure th
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• Click Add Phone. A. ensure the mAX ip response p oint is powered and connected to the network. b. the mAX ip response p oint will appear in the device list. C. highlight the device, click Next. d. select Assign User to Assign or Create a user and click Next. • f rom the list, choose the user you wish to assign to the phone, highlight and click Ok . • to Create a new user: select New User. • f ollow the new user wizard. e. Assign your user to “recieve calls on this phone”. Click Next. 14
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f . name the phone, click Next. G. Click Finish to complete the process. the mAX ip response p oint is now ready for use with your response p oint phone system. 15 technical services: 800-283-5936
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ChApter 6: troubleshootinG TROUBLESHOOTING use this section to diagnose and resolve the most common issues that may occur with your product. MAX IP Response Point Troubleshooting Caring for your MAX IP Response Point • f ollow all warnings and instructions marked on your mAX ip response p oint. • unplug base unit and conferencing pod from the wall outlet before cleaning. • do not use liquid or aerosol cleaners. use a damp cloth moistened with water to clean the outside of your conferencing
