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USER GUIDE
Cisco Small Business
IP Phone Model SPA92X, SPA94X, and SPA962
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Contents Chapter 1: Getting Started 6 Overview of the Cisco SPA9000 Voice System IP Phones 6 SPA921/922 IP Phone 8 SPA941/942 IP Phone 9 SPA962 IP Phone 10 SPA932 Attendant Console 11 Caring for Your Phone 11 Chapter 2: Installing Your Phone 12 Before You Begin 13 Connecting the Handset 13 (Optional) Attaching the Desk Stand 15 (Optional) Mounting the Phone to the Wall 15 Connecting Your Phone’s Power 19 Connecting Your Phone to the Computer Network 20 Connecting the Phone to the Wireless Netw
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Contents Entering Numbers and Text in Fields 37 Using Phone Hardware and Accessories 38 Using the Speakerphone 38 Using Headsets 38 Connecting the Headset 38 Using the Headset with Your IP Phone 39 Switching Between the Handset/Headset/Speakerphone During a Call 39 Sending Audio to the Phone Speaker 39 Choosing Your Preferred Audio Device 40 Adjusting Call Volume and Muting 40 Adjusting Call Volume 40 Using Mute 40 Placing or Answering a Call 41 Using Dial Assistance 41 Putting a Call on Hold
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Contents Setting Do Not Disturb 48 Turning Call Waiting On and Off 49 Picking Up a Call 50 Parking a Call 50 Placing a Three-Way Conference Call 51 Using the Phone Directories 52 Using Your Personal Directory 52 Using the Corporate Directory 53 Using the Call History Lists 54 Viewing the Call History Lists 54 Calling from the Call History Lists 55 Deleting a Number from the Call History Lists 55 Saving a Call History List Number to Your Directory 55 Setting or Changing a Phone Password 56 Acce
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Contents Configuring the Phone Screen Saver 63 Turning on the Screen Saver 64 Changing the LCD Background Picture 65 Changing the Phone Menu Color Scheme 65 Using Ring Tones 65 Changing Your Ring Tone 66 Creating Your Own Ring Tones 66 Accessing Stock Quotes, Traffic, and News on Your Phone 68 Configuring Date and Time Parameters on Your Phone 68 Setting Your Phone’s Date and Time 68 Choosing the Time Format for Your Phone (12 or 24 Hour) 69 Choosing the Date Format for Your Phone 69 Using Sta
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Contents Changing the Phone Menu Color Scheme 81 Configuring the Phone Screen Saver 81 Chapter 6: Using the SPA932 Attendant Console 82 Monitoring an Extension 82 Speed Dialing an Extension 83 Transferring a Call 83 Picking Up a Call 83 Appendix A: Additional Information 84 Regulatory Compliance and Safety Information 84 Warranty 84 End User License Agreement (EULA) 84 Support Contacts 84 Appendix B: Where to Go From Here 85 Product Resources 85 Related Documentation 86 Cisco Small Business IP
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1 Getting Started This document describes how to use your SPA 9x2 phone. It contains the following chapters: • Chapter 1—Getting Started (this chapter)—Gives a description of this book and an overview of the Cisco SPA9000 Voice System IP Phones. • Chapter 2, “Installing Your Phone” • Chapter 3, “Using Basic Phone Functions” • Chapter 4, “Using Advanced Phone Features” • Chapter 5, “Using the Web Interface” • Chapter 6, “Using the SPA932 Attendant Console” • Chapter A, “Additional Information
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Getting Started Overview of the Cisco SPA9000 Voice System IP Phones 1 IP phones also have special features not available in traditional phones. The Cisco SPA IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network. Some models have additional Ethernet ports that allow a computer to be connected to the network through the IP phone. Unlike traditional phones, Cisco SPA IP phones require a separate power source. Some models use power adapters, and othe
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Getting Started Overview of the Cisco SPA9000 Voice System IP Phones 1 SPA921/922 IP Phone SPA922 IP Phone The SPA922 provides Power over Ethernet (PoE) and an extra Ethernet port for connecting another device to the local area network. The PA-100 power supply must be ordered separately if you are not connecting the phone to a PoE source. The SPA921 is similar but does not support PoE (a PA-100 power supply is included with the SPA921). Cisco Small Business IP Phone SPA9XX User Guide 8
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Getting Started Overview of the Cisco SPA9000 Voice System IP Phones 1 SPA941/942 IP Phone The SPA942 provides Power over Ethernet (PoE) and two Ethernet ports for connecting another device to the local area network. The PA-100 power supply must be ordered separately if you are not connecting the phone to a PoE source. The SPA941 is similar but does not support PoE (a PA-100 power supply is included with the SPA941). Cisco Small Business IP Phone SPA9XX User Guide 9
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Getting Started Overview of the Cisco SPA9000 Voice System IP Phones 1 SPA962 IP Phone The SPA962 has a 320 x 240 true color, four-inch, LCD screen, provides up to six telephone extensions, and supports PoE. The PA-100 power supply must be ordered separately if you are not connecting the phone to a PoE source. Cisco Small Business IP Phone SPA9XX User Guide 10
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Getting Started Caring for Your Phone 1 SPA932 Attendant Console The SPA932 is a 32-button attendant console for the SPA962 or SPA525, providing 32 three-color (red, green, and amber) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The SPA932 attaches to the SPA962 or SPA525 with the attachment arm provided (not shown). It obtains power directly from the SPA962 or SPA525 and does not require a separate power supply. Two SPA932 units can be attac
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2 Installing Your Phone This chapter describes how to install and connect your Cisco SPA IP Phone. It contains the following sections: • Before You Begin, page13 • Connecting the Handset, page13 • (Optional) Attaching the Desk Stand, page15 • (Optional) Mounting the Phone to the Wall, page15 • Connecting Your Phone’s Power, page19 • Connecting Your Phone to the Computer Network, page 20 • Verifying Phone Startup, page 21 • Upgrading Your Phone’s Firmware, page 22 • Connecting the SPA932 Atten
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Installing Your Phone Before You Begin 2 Before You Begin Before you install and connect your phone, verify with your System Administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available. NOTE: The RJ-11 port marked “AUX” is reserved for connection with the SPA932 Attendant Console that works with the SPA962. It is not for use as a telephone line port. CAUTION: Do not plug a telephone
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Installing Your Phone Connecting the Handset 2 Figure 1 Cisco SPA IP Phone Connections 1 2 3 4 5 Number Description 1 Auxiliary port. For use only with the SPA932 Attendant Console. 2 Power port. 3 Additional Ethernet port (available on certain models). 4 WAN port. Connects the phone to the Ethernet switch. 5 Handset port. Cisco Small Business IP Phone SPA9XX User Guide 14 187497
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Installing Your Phone (Optional) Attaching the Desk Stand 2 (Optional) Attaching the Desk Stand NOTE: Do not attach the desk stand if you want to mount the phone to the wall. If you are attaching a SPA932 attendant console attach the console before attaching the desk stand. STEP 1 Line up the tabs on the desk stand with the slots on the back of the phone. STEP 2 Slide the bottom tabs into the slots STEP 3 Lightly press down on the top of the desk stand. It should easily slide into the top
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Installing Your Phone (Optional) Mounting the Phone to the Wall 2 Figure 3 MB100 Wall Mount Kit STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base. STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation. STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place. Cisco Small Business IP Phone SPA9XX User Guide 16
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Installing Your Phone (Optional) Mounting the Phone to the Wall 2 Cisco Small Business IP Phone SPA9XX User Guide 17
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Installing Your Phone (Optional) Mounting the Phone to the Wall 2 STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray. STEP 5 Plug in the Ethernet and power cables. Cisco Small Business IP Phone SPA9XX User Guide 18
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Installing Your Phone Connecting Your Phone’s Power 2 STEP 6 Hang onto screws mounted in the wall. Connecting Your Phone’s Power If you are using an external power source, push the power cord into the power supply, and plug the power supply into the phone base. See the Cisco SPA IP Phone Connections graphic, item, #2. NOTE: The SPA922, SPA942, and SPA962 models do not ship with a power supply. If you are not using Power over Ethernet (PoE), you must order the PA-100 power supply separate
